Al Hendrickson Toyota - Service Center

It took 30 minutes for me to check my vehicle in. Most of the time was spent standing in line. When it was time to pick my vehicle up, I stood in line for the cashier that was out of her seat with a Most of the time was spent standing in line. When it was time to pick my vehicle up, I stood in line for the cashier that was out of her seat with a “I’ll return in five minutes” sign. 10 minutes later, the cashier reappeared. The entire 10 minutes another woman sat in the cashier box and did not say a word, despite seeing a growing line of people forming. No one pulled my car up for me after paying for the repairs. I had to find the car myself in the parking lot and when I got to my vehicle, I had to pull off the plastic seat cover and paper liner from my floorboard. I purchased a $300 tire and did not even so much as receive a complimentary car wash or any other benefit. In today’s economic environment and a plethora of options around this area, I will definitely be going elsewhere in the future. The customer service was really lacking! I used you for years, but will not continue in the future if this is, how is your service department will continue to treat loyal customers. Dissatisfied and disappointed! More

Customer service rep was courteous. Had my service done on time. Satisfied. Questions answered and will be back for my next appointment in 6 months. Had my service done on time. Satisfied. Questions answered and will be back for my next appointment in 6 months. More

I have never owned a Toyota before and am very pleased with the quality of the vehicle. That's the only positive thing I have to say. My experience with this dealership from sales to service has been di with the quality of the vehicle. That's the only positive thing I have to say. My experience with this dealership from sales to service has been disasterous. To say that there is a lack of concern for the customers would be an understatement. Your time and money is of no concern to the employees. This dealership never fails to disappoint! More

Le acabo de contestar la encuesta al dealer Toyota esto fue lo que le escribí,Good morning, I was waiting for you, for the second time I take my vehicle to change the oil and filter, they invoice me and ag fue lo que le escribí,Good morning, I was waiting for you, for the second time I take my vehicle to change the oil and filter, they invoice me and again they did not change the filter, to change the engine oil filter it is necessary to remove the metal cover under the engine to be able to replace the Filter, which is evident that they do not change it as mentioned, I always leave a mark to check it, if you want to make an appointment to check that it has not been changed I am available to be present when it is being done, the Filter will be the proof ,thank you so much More

My representative Jarret Elder did a great job educating me on the importance of brake repair and maintenance. The transportation from the dealership to my home, was greatly appreciated. The service was ren me on the importance of brake repair and maintenance. The transportation from the dealership to my home, was greatly appreciated. The service was rendered faster than I expected. I highly recommend Al Henderson Toyota. More

As always I was helped instantly. I had a flat tire and it didn’t take long for Jarret to help me. I had a flat tire and it didn’t take long for Jarret to help me. More

The service associate Oscar is super nice , he always makes my heart smile when I visit the dealership service center. makes my heart smile when I visit the dealership service center. More

My rep was very dismissive of my concerns with my vehicle and wanted to rush the whole process with me. and wanted to rush the whole process with me. More

A good experience with your representative Jarrett Elder. He is very knowledgeable about my 2012 Prius V. I'am very happy that you have brought back the cashiers. He is very knowledgeable about my 2012 Prius V. I'am very happy that you have brought back the cashiers. More

Bar friendly staff and very helpful in choosing the right vehicle for my needs currently. vehicle for my needs currently. More