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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,323 Reviews
Call Service Center (954) 448-7257

7,323 Reviews of Al Hendrickson Toyota - Service Center

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February 09, 2023

The best car dealership we have ever been referred too we Thank GOD for Al hendrickson Toyota... More

by JULIUSSCOTT12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2023 -

Al Hendrickson Toyota responded

We are thrilled to receive this glowing praise. Thank you for being part of the Al Hendrickson Toyota family!

February 09, 2023

Jennifer is always extremely helpful. Service was quicker than I thought . Thank you for your continued great service. More

by MAXROB1214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
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Feb 09, 2023 -

Al Hendrickson Toyota responded

We are thrilled to hear that Jennifer has consistently provided 5-star support. Thank you for trusting Al Hendrickson Toyota with your service needs!

February 09, 2023

Great Service by Klaus Cobb and Al Hendrickson Service Department. They always go above and beyond. More

by ROBERTSOVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
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Feb 09, 2023 -

Al Hendrickson Toyota responded

Thank you for leaving Klaus and the Al Hendrickson Toyota team a five-star review! We are so glad you had a top-notch service visit.

February 08, 2023

Great service I was very pleased with the service I receive I would tell others about the great service More

by HALLCARMEN302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmine Armano
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Feb 08, 2023 -

Al Hendrickson Toyota responded

Thanks for taking the time to recommend our services! The Al Hendrickson Toyota team is always here to help and looks forward to your next visit with us. Drive safely!

February 08, 2023

Customer service was great, and Michelle was excellent! The only problem I had was when I got my car back. I just got my car washed two days before coming in for a regular service check and when I got my More

by jake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
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Feb 11, 2023 -

Al Hendrickson Toyota responded

Jake, I am sincerely sorry for how your vehicle was returned to you. I understand your frustrations here and agree this is not the standard we set for ourselves. Your feedback will be used to help us improve moving forward and ensure we are providing five-star service. Please send me your full name or please call me at your convenience to see if there is a way I can help with this matter. Thank you, Jessica Fernandez - Assistant to CEO - 954-545-6502

February 08, 2023

I had a tire patched on Monday and the tire pressure was low today by 8lbs for the same tire. More

by sharim37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer service department
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Feb 09, 2023 -

Al Hendrickson Toyota responded

I am sorry to hear you are having ongoing issues with your vehicle. Your concerns are our priority, and I would like to address this and ensure everything is running smoothly. When you can, please give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

Feb 09, 2023 -

sharim37 responded

I am at the dealership. My tire had to be replaced. He was able to do it under warranty where i have to pay $20.

Feb 17, 2023 -

Al Hendrickson Toyota responded

I'm sorry, but without your full name, I am not able to see if you have a tire warranty or provide direct assistance to you. Please call me at your convenience. Norman Frantz - Service Manager - 954-545-6931

February 08, 2023

The dealer was very helpful. He also provided information as to issues with the car. More

by aliciasavage42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Feb 08, 2023 -

Al Hendrickson Toyota responded

Thanks for the great review and kind words about the Al Hendrickson Toyota team. See you again next time!

Feb 10, 2023 -

aliciasavage42 responded

You are welcome.

February 07, 2023

Price was very good. I paid more before for a rear battery. I dropped off the night before and it was ready before 9am. I guess I was lucky> More

by SKYSAGE88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with us. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

February 07, 2023

Never have any problems with their service. I am a regular with the maintenance service for a couple of years now. Staff is professional and have always answered or returned my calls. More

by DJHS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2023 -

Al Hendrickson Toyota responded

Thanks for the great review of Al Hendrickson Toyota! We are here to help with any of your service needs.

February 07, 2023

They chage de oil,but they don't change the oil filter, this is not professional More

by DIEGOLOPEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2023 -

Al Hendrickson Toyota responded

We strive to deliver thorough service, and I'm very sorry for any oversight in changing the oil filter during your oil change. I understand how frustrating this can be, but your feedback will help us make improvements in the future, so thank you for sharing. If there's anything else we can do to make things right here, please give me a call. Best, Norman Frantz - Service Manager - 954-545-6931

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