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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,225 Reviews

7,225 Reviews of Al Hendrickson Toyota - Service Center

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December 19, 2022

Excellent Customer Service. Chris Leporte was very helpful as usual. I was very impressed with the service I received at the dealership. More

by Fernando Fonseca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Al Hendrickson Toyota responded

Fernando, thank you for the great review! We are so glad to hear that Chris delivered such a successful service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

December 18, 2022

Great costumer service. ....less than 1 1/2 hours and the maintenance was done.. Chris Leporte was very helpfull... More

by PEREZPLAZAM
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Chris and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

December 18, 2022

Brought my car in for its first service appointment. It only took less than an hour as long as I showed up at 6:30 AM. The dealership does a good job getting people in and out. More

by JUPITERBRIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your support and hope to see you back again at Al Hendrickson Toyota. Safe travels!

December 17, 2022

Great communication and professionalism. Much appreciated. Klaus and Norman are the best. I would not use anyone else. More

by edbrennan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus Cobb
Dec 19, 2022 -

Al Hendrickson Toyota responded

This review means a lot to us! Thank you for choosing Al Hendrickson Toyota and for sharing your thoughtful feedback about Klaus and Norman. We hope to see you again!

December 17, 2022

Service writer was great. Completed all tasks except for one item. Moulding piece that was loose on back of the care was never repaired. More

by dandrze1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Dec 19, 2022 -

Al Hendrickson Toyota responded

Thank you for the kind words about our team here at Al Hendrickson Toyota. We appreciate the review and hope to see you in the future! Take care!

December 17, 2022

This dealership has good customer service and maintenance was helpful. It was a good experience. More

by LEACABALLERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

December 17, 2022

Klaus is always a pleasure to work with. I wouldn't take my vehicles an where else as long as he is there. More

by PROGANJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Dec 18, 2022 -

Al Hendrickson Toyota responded

Klaus will be so happy to hear that you always appreciate his quality customer service. Thank you for being a loyal customer of Al Hendrickson Toyota!

December 17, 2022

I keep getting these review surveys with no feedback from the sender. I had a 9 am appointment for an oil change & after asking several times my car had still not moved in 90 minutes. They knew I would be wa More

by 39TONYT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Al Hendrickson Toyota responded

Tony, I apologize for your visit taking longer than anticipated and for any unwanted communication on our end. We strive to deliver a professional purchase experience, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to improve our practices moving forward. Lastly, if there is anything more I can do to assist you or better your time working with us, please feel free to reach out. Best, Eric Silcox - VP of Fixed Operations - (954) 972-1100

December 17, 2022

Jennifer Burton is great. Hire more women. The service men tend to be condescending towards women customers. More

by BLDAWICKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Jan 03, 2023 -

Al Hendrickson Toyota responded

Thank you for your 5-star review and for sharing your appreciation for Jennifer. We expect the same respect and care for each and every customer and I am so sorry if this hasn't always been reflected by our staff. We will address this issue with our team so we can work to make necessary improvements. Please reach out to me directly if there's anything else you'd like to add. Thank you, Norman Frantz - Service Manager - 954-545-6931

December 17, 2022

Carmine was great. ..made process easy and was very professional and courteous. Thank u for all the help More

by VMORSELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmine...service
Dec 18, 2022 -

Al Hendrickson Toyota responded

Thank you for the 5 stars and shoutout to Carmine! All of us at Al Hendrickson Toyota appreciate your business!

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