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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,080 Reviews

7,080 Reviews of Al Hendrickson Toyota - Service Center

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October 13, 2022

I don’t understand why I have to write a 15 word minimum review when I already said that the service was great that ship suffice enough. Thank you so much. More

by ENTERPRISEAJ1958
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate you taking the time to share and are glad to hear that the team was able to get the job done. We hope to see you back again at Al Hendrickson Toyota!

October 13, 2022

I had a great experience with the service center at Al Hendrickson Toyota in Coconut Creek. The representative who took car of my car, Klaus Cobb was very helpful, communicative and made sure I got my car More

by CNOMELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Oct 14, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Klaus and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

October 12, 2022

I purchased a certified used vehicle from this dealership and was told i had a bumper to bumper warranty for one year. i asked several times what was covered under the bumper to bumper and was told everythin More

by CARMELLHJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luther
Oct 20, 2022 -

Al Hendrickson Toyota responded

We run an honest business, and I sincerely apologize that any misunderstanding about your warranty has left you feeling differently. I will share this review with my team so we can evaluate and improve our communication moving forward, but please get in touch if you'd be willing to discuss it directly. I'd be glad to take your call and hope we can regain your confidence and trust down the line. All the best, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

October 12, 2022

Worst experience I have had at a dealership. They didn’t even check my air pressure in my truck tires. When I came in for a recall and an oil change my sensor for my tire is on now. Was not on More

by CRAWFISH909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Al Hendrickson Toyota responded

It's disappointing that we did not deliver the seamless service we pride ourselves on, and I apologize for any mix-up with your tires. I understand you are frustrated, but we use customer feedback to improve, so if you could please give me a call, I would like to address this further. I have provided my number here for your convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

October 12, 2022

Thanks for the service. I appreciate 🙏 i hope you can be better than all state More

by JEANMCLION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Oct 12, 2022 -

Al Hendrickson Toyota responded

It was our pleasure to assist you! Thank you for choosing Al Hendrickson Toyota and for sharing a positive review. We hope to see you again down the road!

October 12, 2022

$860. 00 invoice and Not car wash and service. Please. This is regular service. Thank you More

by k3reyes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer
Oct 20, 2022 -

Al Hendrickson Toyota responded

I would like the opportunity to help you, but I am not able to locate your contact information. At your convenience, please reach out when you have a chance. Thank you. Norman Frantz - Service Manager - 954-545-6931

October 12, 2022

Really go service, quick, friendly and professional. Never had an issue would recommend to others More

by teff_0428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Oct 12, 2022 -

Al Hendrickson Toyota responded

We couldn't ask for a better review! Your recommendation means a lot to everyone here at Al Hendrickson Toyota. Thank you so much!

October 12, 2022

My truck just went out of warranty and the evaporator went out, which it shouldn’t have. Guys help me contact Toyota Corporate, they’re helping me with the bill More

by coofad0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Oct 12, 2022 -

Al Hendrickson Toyota responded

We're glad we've been able to step in and help! Thank you for the positive review and for allowing Al Hendrickson Toyota to assist you - we're at your service whenever you need us next!

October 12, 2022

They did the first maintenance of my nee car but I had two minor issues that were not resolved. More

by fr.ricardo1000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Al Hendrickson Toyota responded

We strive to deliver thorough service and I'm sorry our team was not able to fix two of your issues. I would like to see if there's anything I can do to complete your maintenance work. I can't locate your contact information without a full name, so please give me a call if you would like to discuss this further. Thank you, Norman Frantz - Service Manager - 954-545-6931

October 12, 2022

The worst service I’ve ever gotten, I made an appt to have a recall repaired for 9:15am on 10/10/2022, I signed in with Henry Delgado and was told it will take 3-4 hrs for the repair, after exactly one h More

by lpe3481049
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Al Hendrickson Toyota responded

I'm concerned to see this feedback. This is not the timely and communicative customer service I expect from our staff, and I apologize for any inconvenience we may have caused. I understand you're upset and I'm sorry we've lost your business. We do appreciate you sharing your experience, and I will make sure to discuss this with the rest of my team. Please let me know if there's anything else you'd like to add. Thank you, Norman Frantz - Service Manager - 954-545-6931

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