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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,079 Reviews

7,079 Reviews of Al Hendrickson Toyota - Service Center

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October 06, 2022

They woks good in your car, are friendly, they give you prices competitive, I come back for more service. Thanks More

by ramirezrp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

October 06, 2022

Probably the best dealership I’ve ever worked with , the team there is truly amazing in every aspect of service !! More

by JOHNA97
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Al Hendrickson Toyota responded

John, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

October 06, 2022

Staff is always friendly and efficient. I like the system they have in place for service everything always runs smooth. Keep up the great work! More

by CYNKC116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine
Oct 06, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

October 06, 2022

Carmine is a very professional guy. He has helped me with both my oil changes no issues More

by DOMINICKDGIFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine
Oct 06, 2022 -

Al Hendrickson Toyota responded

Thank you for your great review of Carmine and the team! We appreciate your business and we hope to see you again at Al Hendrickson Toyota. Drive safely!

October 06, 2022

Exelente el servicio y la atension lo malo es q esperamos casi tres horas qtal More

by VMONASTERIO2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Al Hendrickson Toyota responded

Si bien apreciamos las cinco estrellas, nos disculpamos por su visita que tomó más tiempo de lo previsto. Nos aseguraremos de trabajar para mejorar nuestras prácticas en el futuro. Si hay algo más que podamos hacer para asistirle, no dude en llamarme. Gracias, Norman Frantz - Service Manager - 954-545-6931

October 06, 2022

I had an appointment for oil change. I had to wait there at the waiting room , they provide snacks if you hungry. they finish my car in less than an hour. So I was very happy with tha More

by ladimir7373
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Oct 06, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

October 06, 2022

The dealership service department was chaos and not anything like I have ever experienced in my history of new car service area. The lady I was assigned to was very quick, but zero customer service ski More

by dustynbanta01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Advisor was Jennifer Burton
Oct 10, 2022 -

Al Hendrickson Toyota responded

I am very sorry that you didn't receive the welcoming, informative customer service we expect from our team. This is far from the kind of experience we want for our customers and we will be sure to use these comments to improve moving forward. If there is anything else we can do for you, please feel free to be in touch with me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

October 06, 2022

They take good care of you and you don’t have to worry about nothing regarding the car More

by jeankesnera
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Oct 07, 2022 -

Al Hendrickson Toyota responded

We're delighted our team has hit the mark with attentive service. Thanks for supporting Al Hendrickson Toyota with your review!

October 05, 2022

Service was a nightmare. Where was Eric??? No one to talk to!!! Left messages for Eric to call me & they are ignored Cynthia Mandell More

by cynthiamreich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nonu
Oct 10, 2022 -

Al Hendrickson Toyota responded

Cynthia, I am very sorry that you didn't receive the attentive, efficient service we expect from our team. I would appreciate another chance to step in and assist you, so I will look for your contact information and I invite you to give me a call as well. Thank you, Norman Frantz - Service Manager - 954-545-6931

October 05, 2022

This was my second encounter with Henry. My first experience was excellent. My second encounter was a disappointment. I made an appointment online for 9:30am. I was told is would be 2 and 1 More

by monief775
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Al Hendrickson Toyota responded

I am very sorry that it took longer than expected to service your vehicle. I understand that with having an appointment this is very frustrating, and I will look into what caused this delay to ensure we improve for you next time. Thank you for your feedback, and if there is anything else I can help with, please give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

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