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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,079 Reviews

7,079 Reviews of Al Hendrickson Toyota - Service Center

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September 28, 2022

Muy mal servicio mucho tiempo de espera por rotar unas llantas más de 4 horas More

by ORLANDOHERRERA9456
Customer Service
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi
Oct 10, 2022 -

Al Hendrickson Toyota responded

Orlando, lamento oír que usted no esté satisfecho con su tiempo de espera. Nos enorgullecemos en proveer el servicio más rápido posible sin comprometer calidad, y usaremos este comentario para asegurarnos de que estemos teniendo éxito. Si quiere discutir este tema juntos, por favor no dudar en llamarme. Espero que podamos recuperar su confianza hacia adelante. Gracias, Norman Frantz - Service Manager - 954-545-6931

September 26, 2022

Excellent service. Everything was done in a time with a manner. The managers made it a comfortable experience More

by DEONR64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

September 26, 2022

Excellent service , it was quick and very useful. I appreciate the fact that there is ride to dropp me off and pick ne up by the time my vehicle gets ready More

by DJILOU2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

September 26, 2022

Wait time is too long. Spend 4 hrs to trying to service car. That’s way too long More

by NEKSIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Al Hendrickson Toyota responded

I am sorry to hear that your visit took longer than anticipated. We strive to deliver a seamless service experience, and it is never our intention to inconvenience them. I assure you that we will use this feedback to improve our efficiency in the future. If there is anything more we can do to assist you or better your visit, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

September 26, 2022

In the old days the service rep would verbally give you a brief synopsis of what was done to the car. I guess those days are over. After being told my car was ready, I spent an inordinate amount of time More

by BVC0911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Al Hendrickson Toyota responded

I apologize for your disappointing experience. We strive to deliver professional and communicative service, and it is concerning to see that we missed the mark. I would appreciate the chance to speak with you so I can better address this feedback and help clear things up. If you are willing to discuss this further, please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

September 26, 2022

Carmine was very attentive and helped to sort out my issues as I was concerned about dashboard alerts. More

by BUG70VW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine
Sep 26, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Carmine. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

September 26, 2022

Great customer service. Easy to book an appointment. Wait time is ok. Nice waiting room. More

by AMICO5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Al Hendrickson Toyota responded

The Al Hendrickson Toyota team is always happy to step in and assist with your automotive needs. Thanks for the kudos and see you next time!

September 26, 2022

great customer service. dropped the car and then i was picked up at noon to get my car. More

by frankdwoolcott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Al Hendrickson Toyota responded

We are happy to have you as a customer! Thank you for choosing Al Hendrickson Toyota and for sharing your experience. Drive safely!

September 25, 2022

The 10k service made me weary if it was completely done. My tire pressure was not looked at. Check tire sign came on 2 days after service. Just to be safe I checked the oil level but it was find. More

by LAFORO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Al Hendrickson Toyota responded

I am so sorry that your vehicle was not returned to you in the condition you had expected. We strive to provide thorough and quality service, and it's very disappointing to see that we missed the mark this time. I'd like to speak with you directly to ensure your outstanding concerns are addressed. If you are willing, please give me a call on my direct line. Thank you, Norman Frantz - Service Manager - 954-545-6931

September 25, 2022

Always great and reliable service you can count on. Every service is a good experience. More

by uribeju
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2022 -

Al Hendrickson Toyota responded

It makes us proud to hear that you can always count on those of us at Al Hendrickson Toyota! Thank you!

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