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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,154 Reviews

7,154 Reviews of Al Hendrickson Toyota - Service Center

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October 13, 2022

Excellent service. explained in detail, in patience, texted in detail to me when I am out of repair shop. More

by dazhisu20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Guimban
Oct 13, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

October 13, 2022

Excellent service, I have seen claus , he is friendly y helps me what ever is needed. I leave furcaway from your place but I go there because of the service what he always gives me. Thank More

by srtuttle
Friendliness
Recommend Dealer
Yes
Employees Worked With
Clauss
Oct 25, 2022 -

Al Hendrickson Toyota responded

We really appreciate your positive feedback! Given the content of your review, it seems that your 3-star rating may have been accidental, but if there is anything we can do to assist you, please don't hesitate to be in touch. Thank you, Norman Frantz - Service Manager - 954-545-6931

October 13, 2022

I don’t understand why I have to write a 15 word minimum review when I already said that the service was great that ship suffice enough. Thank you so much. More

by ENTERPRISEAJ1958
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate you taking the time to share and are glad to hear that the team was able to get the job done. We hope to see you back again at Al Hendrickson Toyota!

October 13, 2022

I had a great experience with the service center at Al Hendrickson Toyota in Coconut Creek. The representative who took car of my car, Klaus Cobb was very helpful, communicative and made sure I got my car More

by CNOMELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Oct 14, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Klaus and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

October 13, 2022

Never asked about other issues and vehicle was not cleaned before return, poor communication, poor service More

by MCSMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Al Hendrickson Toyota responded

I am so sorry to see that your service visit did not go as expected. We would appreciate an opportunity to make things right. At your convenience, please give me a call so that we can go over your concerns. Thank you, Norman Frantz - Service Manager - 954-545-6931

October 13, 2022

Friendly and fast. It is ridiculous that you may us write a review at least 15 words long. Very frustrating with the survey. More

by Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember, this should not be a required field
Oct 13, 2022 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate you taking the time to share and hope to earn your business again at Al Hendrickson Toyota. Safe travels!

October 12, 2022

My truck just went out of warranty and the evaporator went out, which it shouldn’t have. Guys help me contact Toyota Corporate, they’re helping me with the bill More

by coofad0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Oct 12, 2022 -

Al Hendrickson Toyota responded

We're glad we've been able to step in and help! Thank you for the positive review and for allowing Al Hendrickson Toyota to assist you - we're at your service whenever you need us next!

October 12, 2022

They did the first maintenance of my nee car but I had two minor issues that were not resolved. More

by fr.ricardo1000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Al Hendrickson Toyota responded

We strive to deliver thorough service and I'm sorry our team was not able to fix two of your issues. I would like to see if there's anything I can do to complete your maintenance work. I can't locate your contact information without a full name, so please give me a call if you would like to discuss this further. Thank you, Norman Frantz - Service Manager - 954-545-6931

October 12, 2022

Really go service, quick, friendly and professional. Never had an issue would recommend to others More

by teff_0428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Oct 12, 2022 -

Al Hendrickson Toyota responded

We couldn't ask for a better review! Your recommendation means a lot to everyone here at Al Hendrickson Toyota. Thank you so much!

October 12, 2022

Worst experience I have had at a dealership. They didn’t even check my air pressure in my truck tires. When I came in for a recall and an oil change my sensor for my tire is on now. Was not on More

by CRAWFISH909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Al Hendrickson Toyota responded

It's disappointing that we did not deliver the seamless service we pride ourselves on, and I apologize for any mix-up with your tires. I understand you are frustrated, but we use customer feedback to improve, so if you could please give me a call, I would like to address this further. I have provided my number here for your convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

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