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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,396 Reviews

7,396 Reviews of Al Hendrickson Toyota - Service Center

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August 25, 2022

Best Dealership in town. Shout out to Oscar who was my service advisor. Thank you, I appreciate it. More

by dronald19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Oscar and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

August 25, 2022

Excellent customer service ! ! I'm totally satisfied and happy with the service. Thanks to Klaus Cobb More

by venkat2674
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Aug 26, 2022 -

Al Hendrickson Toyota responded

Happy customers make us happy! Thanks for supporting Al Hendrickson Toyota with your review and giving Klaus a shout-out!

August 24, 2022

Jarrett Elder was very pleasant and knowledgeable. He was more than happy to assist me and explained all the work my vehicle needed in detail. More

by MARIEPABON70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Jarrett and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

August 24, 2022

The worst experienced customer service ever from direct contact person to the repair explanations by management. More

by lamarre.sheila
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2022 -

Al Hendrickson Toyota responded

Thank you for your feedback. I am so sorry to hear that your recent visit was not what you expected. We aim to provide our guests with attentive and informative customer service and I am disappointed to think we left a different impression. If there is anything I can do to earn back your trust or anything else you would like to discuss regarding your experience, please do not hesitate to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

August 24, 2022

Fast no no nonsense and respectful. Thanks you very much and I will be back More

by bm3w691
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Al Hendrickson Toyota responded

We are proud to have earned your continued business and your great review! Thank you for choosing Al Hendrickson Toyota for your service needs, we look forward to your next visit.

August 24, 2022

Excellent job by jared - He is very job oriented, he concentrated in his work and do good job More

by miguelaperezrobles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Al Hendrickson Toyota responded

Thank you for the 5-stars and shoutout to Jared's high-quality service! All of us at Al Hendrickson Toyota hope you have a wonderful day.

August 24, 2022

Carmilo was a great listening and very kind. Also he took the time to listen my request and explain me about what to do. I have no clue about cars but he kindly explain me thinks that I don’t Kn More

by ALLES.ONLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmilo
Aug 24, 2022 -

Al Hendrickson Toyota responded

We are delighted that you were so well taken care of! Thank you for choosing Al Hendrickson Toyota, we will be sure to pass along your feedback. Have a wonderful day!

August 24, 2022

Had a 10 am appointment, vehicle did not go into shop until 12:10 pm, what’s the point! Also vehicle was just washed mechanic while closing hood left hand prints, poor. More

by semipro7
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2022 -

Al Hendrickson Toyota responded

I sincerely apologize your wait was longer than anticipated and that you're unhappy with the way your vehicle was returned to you. This isn't the feedback we want to hear. I will share this review with my team in our constant effort to improve, but I also want to make this right however I can. Please give me a call, time permitting - my contact details are listed here. Best, Norman Frantz - Service Manager - 954-545-6931

August 24, 2022

I think the customer service at front desk the technician is good maybe most of them are excellent as well as the mechanic staff The shuttle service is poor the guys always complaining that they are on tops More

by MANUEL UNGARO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2022 -

Al Hendrickson Toyota responded

Manuel, I am very sorry for our lack of communication, for not picking you up, and for any mix-ups here. Customer service is our priority, and it's disappointing that we fell short of our five-star standards. I will share this information with my team to help us improve moving forward. If you would like to further discuss your concerns with me, please don't hesitate to reach out. Thank you, Norman Frantz - Service Manager - 954-545-6931

Sep 11, 2022 -

MANUEL UNGARO responded

Norman Fritz It is no only the not picking me up,, As I said quality control ( it is unexistent or maybe not effective) My point is ; That after you guys render the service my was given back to me with many missing issues; Let’s say my Toyota was supposed to get the battery service and change the terminals they didn’t The fluid let’s say the brake Tank never was filled How would I know they refilled the coolant or the power steering fluids? Did they check the tires and rotated them? I’m not sure now Please Mr Fritz I’d like to come to your office and see if They can render my auto a better service this time Thank you Txt me 954-531-5315 Manuel Ungaro

Sep 18, 2022 -

Al Hendrickson Toyota responded

Manuel, please come in and see me, I am off on Thursdays but any one of the Managers will be able to help you out if I am not in the office. Thank you, Norman Frantz- Service Manager

August 23, 2022

It is a good place to have your vehicle service. I would recommend my family and friends have their vehicles service by the dealer! More

by 67LORNAT
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Al Hendrickson Toyota responded

Thanks for supporting Al Hendrickson Toyota! We appreciate your positive review and recommendation. Have a great day!

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