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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,330 Reviews

7,330 Reviews of Al Hendrickson Toyota - Service Center

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July 26, 2022

Always friendly and always on time, great costumer service. You have a costumer for life. More

by TESSASAMPAIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hanz
Jul 27, 2022 -

Al Hendrickson Toyota responded

Wow, we couldn't ask for a better review! We're thrilled our team has consistently welcomed you with courteous, punctual service that's earned Al Hendrickson Toyota your loyalty. We look forward to working with you again!

July 26, 2022

They've always been super helpful and worked with me for years. I've had 3 vehicles through them over the last 12 years More

by DIRTDIVER141
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

July 25, 2022

Very good service rep. He was very informative, professional and friendly. No problems encountered the wait time was as expected, thanks More

by dawnettekirkland4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

July 25, 2022

I dropped off my car at 8. 30am(no appointment). I was told I would get a call to inform me what the problem was. I tried calling/left a message Mr Charles to find out what the More

by David Bernard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wilnord Charles
Jul 28, 2022 -

Al Hendrickson Toyota responded

David, I'm very sorry to hear that we were unable to complete your repairs. We want our customers to rely on us for solutions and support and it's disappointing we couldn't accommodate your schedule. We will certainly address this feedback with our team and work towards improvement. In the meantime, if there is anything I can do to make things right, please consider giving me a call. Norman Frantz - Service Manager - 954-545-6931

Jul 28, 2022 -

David Bernard responded

The car was repaired

July 25, 2022

They couldn't fix my suv the first time. (LOST $800.00 ) basically they rip me off... They don't have the expertise to deal with electronics.. They just guest what could be the problem... More

by MARIOX9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
Aug 06, 2022 -

Al Hendrickson Toyota responded

We really appreciate your continued business and I am sorry to hear that your recent service fell short of our high standards. We pride ourselves on meticulous work and it is disappointing that we were unable to fix the issue with your vehicle during your first visit. If you would be willing to speak with me directly, our team would be grateful for another opportunity to assist you. Thank you, Norman Frantz - Service Manager - 954-545-6931

July 25, 2022

Everything was as expected. Very pleased with dealership and service and people that I dealt with. All good Thanks More

by OJMN15718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

July 25, 2022

Klaus in service is simply amazing! Always a good experience , impeccable customer service Will definitely recommend More

by TWIN0828
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Jul 25, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Klaus and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

July 24, 2022

The service writer wanted to charge me for a battery, when it is that I have a Toyota lifetime warranty and it’s clearly visible More

by STEVENRAMDHANI7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charles
Jul 28, 2022 -

Al Hendrickson Toyota responded

Steven, I apologize for any mixup on our end. We strive to deliver seamless and straightforward service, and it is disappointing that we have left the wrong impression. I would appreciate the chance to speak with you to see what more I can do to help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

July 24, 2022

10000 mile service was a breeze in and out in no time flat !!! Would not take my car anywhere else but Al Hendrickson Toyota !!! More

by BRII0220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Daus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Gayle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Bonito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

July 24, 2022

prompt and was done before the time they told me. . they had free coffee and pastries while i wated for my car More

by ALSKORNICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

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