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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,077 Reviews
Call Service Center (954) 448-7257

7,077 Reviews of Al Hendrickson Toyota - Service Center

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May 16, 2022

As always, I had a pleasure working with Jennifer. My car drives so smooth with my new tires on my 4Runner. More

by KEVINM356
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Burton, Jennifer
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May 17, 2022 -

Al Hendrickson Toyota responded

Kevin, thank you for the great review! We are so glad to hear that you had such a successful service experience working with Jennifer and the Al Hendrickson Toyota team. Drive safely in your Toyota 4Runner, and we hope to see you back again down the road!

May 15, 2022

Very professional men and women. Always courteous and helpful and the service is always quick. More

by MISSKAYO1030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus
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May 16, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to share! We are so glad to hear that you had such a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

May 15, 2022

I brought my car in without an appointment and received fast reliable service. My car was ready within an hour! Great Service Team! More

by CONSUELOMALD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

May 15, 2022

The wait time is just horrific. Have a 11 am appt for my 1st 5000 mile checkup and didn't get my car back until 1:30 pm More

by cburden1052
Friendliness
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2022 -

Al Hendrickson Toyota responded

I am very sorry to hear that your service took longer than anticipated. We strive to provide efficient, top-notch care to each and every guest and it is disappointing that we missed the mark this time. I understand your frustration, but if you would be willing to give us another opportunity to assist you, we would greatly appreciate it. If there is anything I can do to address your concerns, please don't hesitate to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 15, 2022

Good customer service but slow service times. Always have to drop my car off and get a ride because it is always a minimum of 3 hours. More

by LISA.GARFIELD_7514
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2022 -

Al Hendrickson Toyota responded

Lisa - Thank you for reaching out. We strive to make the service process efficient and I apologize that you've experienced delays. I will speak with my team and we will take steps to improve our processes. If you would like to discuss anything further, please give me a call. Norman Frantz - Service Manager - 954-545-6931

May 15, 2022

Very professional great service and very informative, I love the way they work and really pay attention to all the customers and with proper information and very well organized More

by ANIL.YAHOOTOURS07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Al Hendrickson Toyota team. Safe travels, and we hope to see you back again down the road!

May 15, 2022

Klaus was Great as usual perfect service. Always ready to help in any possible way. Great Job Klause More

by JAMES1173
Customer Service
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb 5 Stars
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May 16, 2022 -

Al Hendrickson Toyota responded

The Al Hendrickson Toyota team is happy to see that you liked working with Klaus. See you again next time!

May 15, 2022

The maintenance personnel are very professional also the service in total are excellent. I recommend the Al Hendrickson as a first and better dealer to buy or rent the new Toyotas vehicle. More

by MELZOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Kendra
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May 16, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

May 15, 2022

Great customer service at the dealership. My car was well serviced the mechanic were excellent More

by PIERRE.SAMUEL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles
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May 16, 2022 -

Al Hendrickson Toyota responded

Thank you so much for the wonderful review, Pierre! We appreciate it!

May 14, 2022

The dealership is great but I was expecting to pay for my service that I had done More

by DESIREEDORCENAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Vasquez
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May 20, 2022 -

Al Hendrickson Toyota responded

Thank you for reaching out! If you have any questions about your recent visit I would be glad to assist you. Please don't hesitate to give me a call. Norman Frantz - Service Manager - 954-545-6931

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