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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,077 Reviews

7,077 Reviews of Al Hendrickson Toyota - Service Center

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March 26, 2022

Carmine is a skilled Service Advisor. He took the time to make sure everything was right from beginning to end! More

by JBG413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine
Mar 26, 2022 -

Al Hendrickson Toyota responded

Carmine is such a talented member of our team, and we're so glad to hear that he made every step of your purchase a success! The Al Hendrickson Toyota team was so pleased to lend a hand with your search, and we hope you're loving every mile in your new ride so far!

March 26, 2022

It took two hours just to look at the car despite the fact we had an appointment More

by IRANEUFELD
Recommend Dealer
No
Employees Worked With
Chris Leporte
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2022 -

Al Hendrickson Toyota responded

I can certainly understand your frustration here, and I want to assure you that we are grateful when our guests make an appointment with us. Providing efficient care so you can get back on the road is always a top priority, and I'm so sorry we let you down this time. We will continue to do all we can to deliver a swift service, but if there's anything I can do to better the outcome of this visit, please don't hesitate to contact me. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 26, 2022

They are very attentive and very helpful . The service in general is excellent. I will always be a customer. More

by RRODRIGUEZ5863
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Al Hendrickson Toyota responded

We are proud to have earned your loyal business! Thank you for choosing Al Hendrickson Toyota and for stopping by to share your experience. Drive safely until we see you next!

March 25, 2022

Took my two vehicles bought from this dealership for oil changes. Service manager saw my frustration about BoGo coupon and final cost. She only escalated, instead of resolving it. I was told the there is no More

by ASEENARINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson
Apr 16, 2022 -

Al Hendrickson Toyota responded

Mr. Seenarine - I want to apologize for your frustrating visit. We strive to make the service process seamless and expect more for our longtime customers than what you've described. I'm very sorry. Please give me a call directly at your convenience so we can discuss what happened here together. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 25, 2022

Excelente servicio el trato a las personas es muy cordial y con respeto el servicio es puntal …⭐️⭐️⭐️⭐️⭐️ More

by KRUFFAT10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2022 -

Al Hendrickson Toyota responded

Servicio excelente es nuestra primera meta! Gracias por su comentario excelente y por ser un cliente valorado en Al Hendrickson Toyota!

March 24, 2022

The waiting time is too long , the last time I went for service in my car, the left the adapter for the battery opened More

by GUERLINEDELVA901
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to share. We want the most for our guests, and we apologize for your visit taking longer than we anticipated. I assure you that we will use this feedback to improve our efficiency in the future. If there is anything more I can do to assist you or better your time working with us, please don't hesitate to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

March 24, 2022

The people are nice , I waited long time but the services was ok. My app was the same day More

by MMORALESACOSTA1206
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Al Hendrickson Toyota responded

Thank you for leaving Al Hendrickson Toyota a five-star review! We appreciate your patience with our team and look forward to working with again down the road. Until then!

March 24, 2022

It's right off the turnpike. Easy to get to the AL Hendricks service area. More

by nancycelis11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Mar 24, 2022 -

Al Hendrickson Toyota responded

Nancy, we appreciate you stopping by to share your feedback! Thank you from all of us at Al Hendrickson Toyota and safe travels until we see you next.

March 24, 2022

Fast service. Great service manager Attention to all aspects of my vehicle Courtesy delivery folks More

by CHAMPION9002000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Mar 24, 2022 -

Al Hendrickson Toyota responded

We are thrilled that our team was so friendly and efficient during your visit! Thank you for trusting Al Hendrickson Toyota with your service needs, we hope to welcome you back in the future.

March 24, 2022

the attention is good, although I had an appointment I still had to wait more than 30 minutes. More

by Maribel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2022 -

Al Hendrickson Toyota responded

Maribel, we appreciate your feedback and we do apologize for the longer-than-anticipated wait time. Thank you for choosing Al Hendrickson Toyota, we hope to have the opportunity to give you an efficient, seamless experience next time.

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