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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,192 Reviews

7,192 Reviews of Al Hendrickson Toyota - Service Center

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February 19, 2022

Service was great, thanks for your time. Will always recommend Toyota will be back soon More

by pnancoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

February 19, 2022

Klaus was the my service advisor and he did an excellent job and the experience was amazing. More

by yevgeniyyudovin
Recommend Dealer
Yes
Employees Worked With
Klays
Feb 21, 2022 -

Al Hendrickson Toyota responded

Thank you for sharing your glowing feedback about Klaus! We are delighted that you had such a positive experience and we look forward to welcoming you back for your next visit to Al Hendrickson Toyota.

February 19, 2022

Great Experience! Everyone was very professional and the service was very efficient. Won't think twice about referring someone. More

by surgejen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Al Hendrickson Toyota responded

We are delighted that you will recommend our work to others! Thank you for choosing Al Hendrickson Toyota and for stopping by to leave a review. Drive safely until we see you next!

February 19, 2022

Charles in the customer service was very helpful, very nice and pleasant. He's very knowledgeable . More

by Clauby73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles
Feb 19, 2022 -

Clauby73 responded

Yes

Feb 21, 2022 -

Al Hendrickson Toyota responded

Thank you so much! We are thrilled to hear that Charles provided excellent service and we appreciate you taking time to commend him. Safe driving from our Al Hendrickson Toyota team!

February 19, 2022

Our service attendant Jarret is absolutely the best we have. We always ask for him because he is knowledgeable, polite, caring & an overall superior employee. He should be commended for his excellence. More

by MRMRSBARBERIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to share! We are so glad to hear that Jarrett was able to assist with your vehicle and get the job done. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

February 19, 2022

Inattentive staff, they get irritated easily. Ask them one question and you get dry replies. More

by Betsi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey
Mar 07, 2022 -

Al Hendrickson Toyota responded

I am very sorry that you didn't receive the welcoming, attentive service we expect from our team. I can assure you that your experience is important to us and, if you are willing to give us another opportunity, we would be grateful to assist you. Thank you, Norman Frantz - Service Manager - 954-545-6931

February 19, 2022

Has consistently exceded expectations, looked for ways to save me money. Courteous. No frills. No upsellling More

by .luis.morales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan
Feb 21, 2022 -

Al Hendrickson Toyota responded

Your confidence in our work means the world to us! Thank you for choosing Al Hendrickson Toyota and for stopping by to share your feedback. Drive safely until we see you next!

February 19, 2022

Easy to get in and out! Pricing seemed fair for this service and to get tires More

by June Rifenbury
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christo
Feb 21, 2022 -

Al Hendrickson Toyota responded

Thank you so much for trusting Al Hendrickson Toyota to get the job done. We hope to see you again next time, June!

February 19, 2022

I always take my cars to get service here. I am always happy with their service! More

by Chabon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Kendra
Feb 21, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

February 18, 2022

I hate the way the service reps just ignore people who are standing in line waiting to talk to someone! I was the ONLY person waiting, with FIVE CSR's at the counter and not a one of them would engage wit More

by SEA_DOGS89
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I was equally ignored by everyone!
Feb 19, 2022 -

Al Hendrickson Toyota responded

As you can imagine, this review is disappointing to receive. Providing attentive and welcoming service is always a top priority, and I'm very sorry your experience doesn't better reflect that. I will address what you've shared here with my team to ensure we are always putting our guests first, but if you would like to speak with me about this experience, I would be glad to take your call. Kindly, Norman Frantz - Service Manager - 954-545-6931

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