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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,070 Reviews

7,070 Reviews of Al Hendrickson Toyota - Service Center

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January 30, 2022

From drop off to picking up my car, everyone was very polite, positive, courteous. Superlative service. I am very grateful. More

by kahoona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2022 -

kahoona responded

From drop off to picking up my car, everyone was very polite, positive, and courteous. Superlative service. I am very grateful, and thankful.

Jan 31, 2022 -

Al Hendrickson Toyota responded

We are excited to see that the Al Hendrickson Toyota team delivered an excellent experience! We appreciate you saying that our team was polite, courteous, and wonderful to work with.

January 30, 2022

Carmine was very pleasant and accommodating. I explained that I was having issues with people flashing their high beams at me and I needed the lights to be chcked or adjusted he gave me a few good suggestio More

by CYNKC116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine
Jan 30, 2022 -

Al Hendrickson Toyota responded

It is great to see that Carmine was able to save the day. Thanks for choosing Al Hendrickson Toyota and please let us know if you need anything down the line!

January 30, 2022

No time consuming, Oscar is a person very professional. I always leave the care of my car on Toyota Hendrickson hands with no worries. More

by CLEMI417ABC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2022 -

Al Hendrickson Toyota responded

We deeply appreciate your kind words for Oscar and the Al Hendrickson Toyota team. Thanks for your support!

January 30, 2022

Twice i get bad service from thos department the workmen acted very irresponsible and i along with my wife was very upset with the service we obtained More

by Novlet Hall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kurt Brosche
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson
Feb 14, 2022 -

Al Hendrickson Toyota responded

Novlet, I am disappointed to hear this feedback and apologize for what sounds like a frustrating experience. It's never our intention to inconvenience our customers. I would appreciate the chance to understand what transpired during your visits with us so I can ensure these concerns are properly addressed. Would you please give me a call when you have the chance? Best, Norman Frantz - Service Manager - 954-545-6931

January 29, 2022

I left my 2021 camry to do the 5k review. They broke a part in the trunk of my car and they didn't warn me and they didn't fix it. I took it back to the dealership to solve it and after 1.30 hr waiting, More

by THIAGO PEREIRA
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Leporte
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2022 -

Al Hendrickson Toyota responded

I am concerned by this feedback and apologize that you didn't have a better visit with us. I am sorry that there was a delay and that our team did not handle your concerns with the grace we would expect. I will be sure to pass along this feedback to the rest of our team to ensure that we are achieving the high level of customer service we aim to provide. If there's anything else we can do for you, give me a call. Thanks, Norman Frantz - Service Manager - 954-545-6931

January 29, 2022

Service depart (Chris) was excellent My truck was in and Service depart (Chris) was excellent My truck was in and out of service in a very short time More

by garysw1018
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
Jan 31, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review, Gary! We are so glad to hear that you had such a successful service experience working with Chris and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

January 29, 2022

Great service. Finished before estimated time. Courteous staff. Comfortable waiting area. Excellent overall experience. Highly recommend them. More

by Rjnelson5
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Jan 31, 2022 -

Al Hendrickson Toyota responded

This sounds exactly like the high-quality service experience we pride ourselves on! Thank you for the excellent review and for taking your maintenance needs to Al Hendrickson Toyota - we're grateful for your confidence and support!

January 29, 2022

Unpromising, liars, users, two-faced, sell-tactics, only some friendly people, White boy, that wears glasses, (works for valet parking) He’s chubby, very rude, I’m paying for a car and this kid wants to be More

by amandaalmonte02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2022 -

Al Hendrickson Toyota responded

Amanda - I am truly sorry for the experience that you went through, and I will be going over this in our next meeting. I would really appreciate the chance to speak with you about this to see if there is anything I can do to help. I'm available to take your call and hope to hear from you. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

January 28, 2022

I had to drive over 45mins just to have the service done by Mr Jarett Elder for his excellent customer service More

by jj24062002
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Al Hendrickson Toyota responded

Thank you for making the trip to see us and for commenting on Jarrett's hard work! The entire Al Hendrickson Toyota team is grateful for your business and kind words.

January 28, 2022

Great guys in and out! Bada Bing!! Staff Friendly nice Great guys in and out! Bada Bing!! Staff Friendly nice prompt and courteous keep up the great work More

by jjablonski@principleauto.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar
Jan 31, 2022 -

Al Hendrickson Toyota responded

We really appreciate you taking the time to share your feedback! Thank you for choosing Al Hendrickson Toyota for your service needs, we hope to see you again down the road.

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