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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,211 Reviews

7,211 Reviews of Al Hendrickson Toyota - Service Center

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January 04, 2022

Always have good service representative to make sure you get a job well done. You are updated on the necessary things to be done on your vehicle More

by SUZETTEPALMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review, Suzette! We are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

January 04, 2022

I had a great experience bringing my car to this Dealer ship time and time again Chris and service has giving great customer service More

by MK.ZIEGLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful service experience working with Chris and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

January 04, 2022

My service personnel was courteous and efficient and my repairs/service was done in a timely manner, actually sooner than was promised. I would recommend them to all my friends👍🏼 More

by ABBASAITH
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jan 05, 2022 -

Al Hendrickson Toyota responded

We are thrilled that our team could deliver such efficient, friendly service! Thank you for choosing Al Hendrickson Toyota and for recommending us to others. We hope to see you again!

January 04, 2022

An employee named Chris Kulazidis try to haggle with me to do unnecessary services. He called me racist names and lied that they already did fix the seatbelt when they did not. Terrible customer service. More

by Gravityone101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

Al Hendrickson Toyota responded

This review is very concerning to read. We strive to deliver seamless and pressure-free service for our guests, and I sincerely apologize for the way you were treated during your visit. I assure you that this feedback will be addressed properly and with the right people. Lastly, I would appreciate the chance to speak with you to see what more I can do to assist with your situation. If you are willing to discuss this further, please give me a call directly. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

January 03, 2022

When I arrived No line you don’t know who welcome you When I arrived No line you don’t know who welcome you in I would like 15 minutes Nobody asking what I need But after that it was great I get More

by VOVABEYGEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Al Hendrickson Toyota responded

Thank you for sharing this feedback. I apologize that you weren't welcomed to our dealership and will speak with my team about what happened here. If there is anything further that I can do to assist you, please give me a call. Gary Cann - Vice President Parts and Service - (954) 972-1100

January 03, 2022

I have been very pleased & satisfied with service at Al Hendrickson. I like my service coordinator, Jennifer, who has provided outstanding service over my three-year contact with the dealership. More

by STNTRACEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jan 03, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your business over the years and are thrilled to hear that you had such a successful service experience working with Jennifer. Drive safely, and we are looking forward to seeing you back at Al Hendrickson Toyota!

January 03, 2022

Best car dealer in broward County will not trade for any other dealer, best customer service representatives More

by Paulette Balfour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Bonito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer , Shedrick Anderson
Jan 03, 2022 -

Al Hendrickson Toyota responded

Thank you, Paulette! It really means a lot to know our service stands out to you. We look forward to our continued relationship! - Al Hendrickson Toyota team

January 03, 2022

My Name is Juan. A. MoralesMy Vehicle was service at Al My Name is Juan. A. Morales My Vehicle was service at Al Hendrickson Toyota My Service Advisor was Mr. Klaus Cobb. Mr. Klaus is very professional. More

by morales7988
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr.Klaus Cobb
Jan 04, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review, Juan! We strive to deliver a seamless service experience for our guests, and it means a lot to hear that this was reflected in your time working with Klaus. We appreciate you taking the time to share and will be sure to pass on the kind words to him. Safe travels, and we hope to earn your business again at Al Hendrickson Toyota!

January 02, 2022

I did not get my oil change customer service from Chris was terrible, he was rude and sarcastic. More

by marialonres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Leporte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

Al Hendrickson Toyota responded

Maria, I'm sorry to hear this, as it isn't the client experience we hope to provide. Would you please give me a call so I can better understand what happened here and ensure your oil change is taken care of? I will look for your contact details in the meantime. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

January 02, 2022

Jarrett is the absolute best! He makes sure that I am taken care of and is always kind. More

by MARCIEINLOVE23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Al Hendrickson Toyota responded

Marcie, it's always our goal to make sure all of your needs are met, and we're thrilled to hear that Jarrett is succeeding. All of us at Al Hendrickson Toyota are grateful for your business, and we wish you safe travels until we see you next!

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