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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,207 Reviews
Call Service Center (954) 448-7257

7,207 Reviews of Al Hendrickson Toyota - Service Center

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December 30, 2021

The person that attended to me was rude and he tried to over charge me. More

by AVISMORGAN11
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2022 -

Al Hendrickson Toyota responded

This is never the experience we want for our guests, and I'm sorry to hear that you didn't have a better visit with us. We understand the value of attentive, responsive, and professional care, and I regret that your time with us didn't better reflect that. I will address this matter with the staff to ensure we are always going above and beyond to send our guests home happy. I also hope for another chance to impress you down the road. Please feel free to give me a call if there is anything else I can do to help. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 29, 2021

Excellent facility.Excellent service. Excellent Excellent facility. Excellent service. Excellent customer service. I love the friendly environment. And Mr. Jarrett is a 10 in my book 🙌 More

by Evelyn Battle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review, Evelyn! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

December 29, 2021

Long wait, had to call to see if car was ready, I called 7 times, receptionist kept connecting me to the wrong department. Been coming to al Hendrickson for over 10 never this disappointed More

by Joannez360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2022 -

Al Hendrickson Toyota responded

It's hard to see that we let you down during your recent experience with us. We understand the value of timely and professional service, and I want to apologize for the extended wait and for the trouble you had connecting with our team. I will certainly look into what could have caused these issues so we may avoid a situation like this moving forward. I hope we get another chance to impress you down the road, and if there is anything else you would like to discuss, please give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 29, 2021

Good attention, good service, nice people, I like the service drop off me and pick me More

by JOANGODI_
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2021 -

Al Hendrickson Toyota responded

We're happy to hear we could provide a seamless service experience for you. Thank you for the feedback. Please let us know if there is anything else the Al Hendrickson Toyota team can help you with next time!

December 29, 2021

Son atentos y la atención es rápido me gusta y aparte le dan café y dulces More

by JWEISSONM
Customer Service
Recommend Dealer
Yes
Employees Worked With
Evan kendra, Shedrick Anderson
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Dec 30, 2021 -

Al Hendrickson Toyota responded

Gracias por tomar el tiempo para compartir tu buena experiencia en Al Hendrickson Toyota! Estamos bien contentos que recibiste la atención que necesitaste, y esperamos tu próxima visita. Que tengas un feliz Año Nuevo!

December 29, 2021

Came in to get oil change and salesman recommended tire rotation??? Totally not what I came in for More

by suelambiro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Belvant
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brenden Anghel
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2022 -

Al Hendrickson Toyota responded

I am sorry that we did not meet our five-star expectations. We suggest preventive maintenance to ensure our customers are safe, but we apologize if we left the wrong impression. If you have any outstanding questions or concerns, please feel free to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 29, 2021

Henry was very nice and helpful. Service was quick and straight forward. Possible will come again More

by sbernavil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2021 -

Al Hendrickson Toyota responded

Thank you for the positive feedback! All of us at Al Hendrickson Toyota appreciate your business and hope we get the chance to assist you in the future.

December 29, 2021

Great service department that starts with service desk. Chris LePorte goes above and beyond for Al Hendricks customers. More

by Angelo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2021 -

Al Hendrickson Toyota responded

Thank you so much, Angelo! We are delighted to hear that Chris goes "above and beyond" to assist you. Hope to see you at your next visit! - Al Hendrickson Toyota team

December 29, 2021

Excellent service. I did not make an appointment. Was a hectic day, was able get my car service. Was offered shuttle service which worked out good for me . Thanks Mr. John, More

by GLADDIS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your business and are happy to hear that John and the Al Hendrickson Toyota team were able to get the job done. Drive safely, and we hope to see you back!

December 29, 2021

Jen was amazing. Helped me right away and made me feel comfortable bringing my car. More

by KERNSANKAR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
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Dec 29, 2021 -

Al Hendrickson Toyota responded

Thank you for rating Al Hendrickson Toyota so highly! We are pleased that Jen was especially helpful and that you were so comfortable.

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