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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,078 Reviews

7,078 Reviews of Al Hendrickson Toyota - Service Center

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December 06, 2021

Next time I'll schedule during the week not the weekend when everyone is off. More

by lcampbell0877
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Al Hendrickson Toyota responded

We pride ourselves on exceptional service and I want to apologize that you were kept waiting during your visit. I look forward to getting another chance to impress you down the road. In the meantime, please feel free to reach out to me if there is anything else I can help you with. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 06, 2021

I make anpointment for 10 :am and call me after two hours afther change the oil .I when home at 1:00 pm the next day i look onther my car i see a pat oil.I call and pick up my car explain my situation and th More

by Kjsoto
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Al Hendrickson Toyota responded

We expect a much higher level of service and care than you are describing, so it is disappointing to read this feedback. I would like to ensure that your concerns are addressed as quickly as possible, so I would appreciate the opportunity to discuss this together. I will look for your contact information, but please feel free to give me a call as well. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 06, 2021

The staff at Al Hendrickson is helpful and pleasant even during it's peak hours. The dealer also has a nice waiting area providing for individuals to be socially distant. Techs provide personal vehicle upda More

by Steelefaithful
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson
Dec 06, 2021 -

Al Hendrickson Toyota responded

Thank you for the positive feedback about our service and facilities! We truly appreciate you recommending our dealership to your friends and family. Safe driving and hope to see you next time at Al Hendrickson Toyota!

December 05, 2021

My car service took about two hours and a half ...little bit too long this time More

by juliaconde63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Dec 20, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review, Julia! We are always looking for ways to improve for our guests, and we apologize if your visit took longer than anticipated. We will be sure to use this feedback to improve our efficiency moving forward. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 05, 2021

Takes way way way too long to be attended even with an appointment. Unrealistic wait time for an oil change and tire rotation. Waited almost 4 hours with an appointment made. More

by shirah.rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer
Jan 05, 2022 -

Al Hendrickson Toyota responded

We try to provide prompt and professional service for all our customers and I'm disappointed this wasn't reflected in your experience. I will bring your feedback to the team so we may improve our services moving forward. Again, I'm sorry that we let you down, and if there is anything I can do to improve your experience, please reach out. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 05, 2021

Jeffrey was very honest about the service my car needed.i appreciate it thank you More

by EVANS2435
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Valdez
Dec 06, 2021 -

Al Hendrickson Toyota responded

We're glad we could be of service! Thank you for your review and for trusting the team here at Al Hendrickson Toyota with the care and maintenance of your vehicle. We appreciate you!

December 05, 2021

Quick service. Good attention. The service rep was courteous. Waiting are had coffee and snacks. The chairs are a little old and not too confortable. Hope you can improve that. More

by OFLES2008
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jean-Jacques
Dec 06, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

December 05, 2021

Always Friendly and Family Oriented but organized . Prefer the no frizzle dealership but better customer service More

by Abella Family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a seamless experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

December 05, 2021

Jarret was very friendly and courteous and answered all my concerns. I feel comfortable returning for my future services. More

by MARIEPABON70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Al Hendrickson Toyota responded

'Friendly' and 'courteous' are two great things to hear about our team! We will let Jarret know that you enjoyed working with him. We look forward to helping you again next time! --The Al Hendrickson Toyota team

December 05, 2021

The service at Al Hendrickson Toyota was organized and efficient. Even though It was busy when I arrived for my 8 15 appointment, I only had to wait about an hour for my car's six months maintenance. Gre More

by DIARY786
Recommend Dealer
Yes
Employees Worked With
Carmelo was my customer service representative.
Dec 06, 2021 -

Al Hendrickson Toyota responded

We're glad we could get your maintenance work completed in a timely manner! Thank you for allowing Al Hendrickson Toyota to serve you and for taking a moment to leave us a review - we can't tell you how much we appreciate it.

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