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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,062 Reviews
Call Service Center (954) 448-7257

7,062 Reviews of Al Hendrickson Toyota - Service Center

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December 01, 2021

I went in for an oil change and it was only supposed to cost $86 but I ended up paying over $2,000. They said I had boil leakage and everything and I just feel like I was horribly horribly overcharged for More

by MOMOMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2021 -

Al Hendrickson Toyota responded

We want what is best for our customers so this is a disappointing review to read. I would be more than willing to speak with you directly about the cost of your recent service and ensure that we clear up any confusion. Without a name or number, I am unable to find you in our database, so please give me a call at a time that works for you. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 01, 2021

Everything fine with Jared taking care of me. Shuttle pickup over an hour past time More

by dietconsul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2021 -

Al Hendrickson Toyota responded

Thank you for sharing your experience with us. It's excellent to hear that Jared provided you with satisfactory service, however, I apologize for the wait for the shuttle. We do our best to respect our guest's time and keep their visits efficient, so I will share this feedback with the proper personnel to ensure we're doing all we can. We're grateful for your business and your input at Al Hendrickson Toyota, and we hope we'll see you again next time you require service!

December 01, 2021

Excelente servicio a a a a a a a a a a a a a a a a More

by DANIELTYLER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
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Dec 02, 2021 -

Al Hendrickson Toyota responded

Gracias por la reseña! Apreciamos las cinco estrellas y esperamos trabajar con usted en Al Hendrickson Toyota la próxima vez!

December 01, 2021

Great service, everyone very nice and friendly.I’m very Great service, everyone very nice and friendly. I’m very happy with the services t More

by Suzie Pierrelouis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
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Dec 01, 2021 -

Suzie Pierrelouis responded

Yes

Dec 02, 2021 -

Al Hendrickson Toyota responded

Suzie, thank you for the five stars! We are thrilled to hear that you had such an outstanding experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back next time!

December 01, 2021

The service is poor. I reported that the car struggles to start. The issue was not correct as immediately after driving out and parked, I could not start. I had to get a jump start. Also, the switch on the d More

by CEC11037
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fred Mohi
Report | Print
Dec 20, 2021 -

Al Hendrickson Toyota responded

We always strive to do what's best for our customers, so I'm disappointed that your recent experience left you with a different impression. I am sorry to hear about the issues with your vehicle and know how frustrating it can be to encounter unexpected costs. Would you mind giving me a call at (954) 972-1100 so I can address your concerns directly and see if there is anything I can do to help? Thank you, Gary Cann - Vice President Parts and Service

December 01, 2021

I spend 3 hour to make a oil change and a tire rotation. Really? Time is gold More

by wong.maykel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Klaus Cobb
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Dec 20, 2021 -

Al Hendrickson Toyota responded

We pride ourselves on timely and professional service and I want to apologize that you were kept waiting. I will certainly look into what could have caused this delay so we can avoid a situation like this for future guests. I would also appreciate the chance to make things right so please consider giving me a call when you have the chance. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 01, 2021

Great service I was in and out in no time for oil change and tire rotation. More

by N/A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Diaz
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Dec 02, 2021 -

Al Hendrickson Toyota responded

Thank you for the great feedback! We are thrilled to hear that the Al Hendrickson Toyota team delivered such an efficient service experience. Drive safely, and we hope to see you back!

December 01, 2021

Asked for appointment And got one right away when I could come service truck was. GREAT More

by DANTLE7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb service consultant. GREAT
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Dec 02, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your support and are happy to hear that the Al Hendrickson Toyota team delivered such a successful service experience. Drive safely, and we hope to see you back next time!

December 01, 2021

Great service and friendly staff at this location. Very happy with my service yesterday. Chris was helpful More

by TATIANA662003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2021 -

Al Hendrickson Toyota responded

Tatiana, thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with Chris and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

November 30, 2021

I have to say I received excellent service. I had to return to the dealership when I noticed my tire pressures were not being reported after a tire rotation. The manager got the very mechanic worked on More

by happycampr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician Jose Mercado
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Nov 30, 2021 -

Al Hendrickson Toyota responded

We're so happy to hear that the Al Hendrickson Toyota team delivered great service. We're pleased that we went above and beyond to answer your questions. Thanks for these kind words.

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