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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,197 Reviews

7,197 Reviews of Al Hendrickson Toyota - Service Center

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December 07, 2021

Customer service was horrible. No one to help at all or willing I called five times and never got an answer from anybody so decided to come down and see if my car was ready More

by KATHYFLEMING1151
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wilfred Charles
Jan 05, 2022 -

Al Hendrickson Toyota responded

Kathy, I sincerely apologize for any trouble you had contacting my team. We strive to deliver seamless and communicative service, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to improve our practices in the future. Lastly, I understand that we have let you down, but I would appreciate the chance to speak with you to see what I can do to help make things right. If you are willing to discuss this further, please give me a call directly. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 07, 2021

The representative was courteous and did what I asked and my car was ready in a timely manner. More

by joneskim4330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmelo, Amano
Dec 08, 2021 -

Al Hendrickson Toyota responded

We're pleased that the Al Hendrickson Toyota team was courteous and wonderful to work with. Thank you for these kind words!

December 07, 2021

This dealership has a lot of good service representatives. But mr Klaus is the one in the tops. He is so nice and so patient to explain everything about the maintenance of the car. I will de More

by XIKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Dec 08, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with Klaus and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

December 07, 2021

The rep was fast, friendly and a good conversation. My car was serviced quick and the service manager was ready with my keys. More

by SCOTTYARDLEY971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review, Scott! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back next time!

December 07, 2021

It was very nice the attendant did everything for me and try to help me as he can and I am very satisfied. More

by Jean
Recommend Dealer
Yes
Employees Worked With
I didn't remember the name
Dec 08, 2021 -

Al Hendrickson Toyota responded

Hi Jean! We're pleased that our team was attentive and kind! Customer satisfaction is our goal here at Al Hendrickson Toyota!

December 07, 2021

La atención que le brindan al cliente es de primera, siempre muy cordiales, los felicito More

by CVARGAS.UNO
Recommend Dealer
Yes
Employees Worked With
Juan Diaz
Dec 07, 2021 -

Al Hendrickson Toyota responded

Gracias por la reseña! Nos da mucho gusto oír que tuvo una buena experiencia trabajando con el equipo Al Hendrickson Toyota. Apreciamos el apoyo y esperamos volver a verle en el futuro!

December 07, 2021

I couldn't recommend any company better yet dealership than your. Every time I come to get my vehicle or my daughter vehicle service. Your treated like family. And worth the upmost respect, from the beg More

by Evelyn Battle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2021 -

Al Hendrickson Toyota responded

Thank you for trusting Al Hendrickson Toyota to assist with you and your daughter's service needs! We will certainly let Mr. Garrett and the rest of the staff know you appreciate all of their help. We're grateful to have earned your support and look forward to seeing you again down the road, Evelyn!

December 07, 2021

Awesome customer service he helps me with all my requests he is so good and knows his work very welll More

by cristyjulia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Al Hendrickson Toyota responded

We are thrilled to receive your positive feedback! Thank you for choosing Al Hendrickson Toyota for your service needs, we hope to welcome you back in the future. Drive safely!

December 06, 2021

The staff at Al Hendrickson is helpful and pleasant even during it's peak hours. The dealer also has a nice waiting area providing for individuals to be socially distant. Techs provide personal vehicle upda More

by Steelefaithful
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson
Dec 06, 2021 -

Al Hendrickson Toyota responded

Thank you for the positive feedback about our service and facilities! We truly appreciate you recommending our dealership to your friends and family. Safe driving and hope to see you next time at Al Hendrickson Toyota!

December 06, 2021

I make anpointment for 10 :am and call me after two hours afther change the oil .I when home at 1:00 pm the next day i look onther my car i see a pat oil.I call and pick up my car explain my situation and th More

by Kjsoto
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Al Hendrickson Toyota responded

We expect a much higher level of service and care than you are describing, so it is disappointing to read this feedback. I would like to ensure that your concerns are addressed as quickly as possible, so I would appreciate the opportunity to discuss this together. I will look for your contact information, but please feel free to give me a call as well. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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