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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,048 Reviews

7,048 Reviews of Al Hendrickson Toyota - Service Center

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November 12, 2021

Great, excellent service , customer friendly ,good location and accessible and knowledgeable staff/customer service I will come again More

by tofolabi95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Al Hendrickson Toyota responded

We're grateful to hear that our commitment to our customers was able to earn your support. Thank you for choosing Al Hendrickson Toyota and we look forward to seeing you again down the road. Take care!

November 12, 2021

The staff and service were very helpful and quick. They really do a great job over there More

by JACKIESELWYN_
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Al Hendrickson Toyota responded

Jackie, thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

November 12, 2021

Service at Al Hendrickson toyota is always good and on-time. Jennifer is attentive and friendly. More

by csmartinez2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Nov 15, 2021 -

Al Hendrickson Toyota responded

It's excellent to hear you know you can rely on Al Hendrickson Toyota for timely and meticulous service! Jennifer will be glad to see your kind words about her attentive and friendly care, and we hope that exact level of customer service will have you returning to our dealership in the future!

November 12, 2021

My advisor was honest, helpful, he assisted me with transportation and had my car ready before it was promised. Excellent service More

by Eddeleon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Valdez
Nov 13, 2021 -

Al Hendrickson Toyota responded

We're happy that the Al Hendrickson Toyota team delivered an excellent experience! It's great that you're pleased by your service.

November 12, 2021

Calling service for appt. Is impossible. No one answers and they never touch base with you. Long waits. Evan Service In take Tech polite, efficient, helpful. More

by barbny2fl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Coxwell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Jackson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chener Petit Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan Kendra accommodating
Dec 20, 2021 -

Al Hendrickson Toyota responded

Hi Barb - Thank you for bringing your experience to our attention. Allow me to apologize for the difficulty you've experienced trying to make an appointment by phone. We want booking with us to be simple and straightforward, and I regret that this hasn't been the case so far. I'm sorry that the wait was also longer than expected and want to assure you our team is continually working to provide the most efficient appointments possible. We're grateful for your business and your input and hope you'll reach out if there's anything more we can do to make your experience more positive. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 11, 2021

I'm giving five stars because of Evan Kendra in service he is friendly understood what I was saying was wrong with my vehicle he took time with me to go and look at my car and explained what was going to h More

by Suzala11
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
EVAN KENDRA-SERVICE DEPT
Nov 12, 2021 -

Al Hendrickson Toyota responded

What an outstanding review of Evan's above and beyond care! At Al Hendrickson Toyota, we believe that keeping our guests informed every step of the way sets us up for success. It's wonderful that you can tell how dedicated he is to providing our guests with the very best service, and we feel truly lucky to have him as a member of our team. Many thanks for supporting our business with this lovely review, and we look forward to seeing you again down the road!

November 11, 2021

The service staff are great. Thy make you feel welcome & explain everything in details. Work was done in reasonable time. More

by jvcbox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson
Nov 12, 2021 -

Al Hendrickson Toyota responded

It's fantastic to hear our service team's informative and welcoming care earned us this great review! The Al Hendrickson Toyota team feels fortunate to be your chosen service provider, and we look forward to working with you again in the future!

November 11, 2021

The agent and the service was good but needed to wait there for more than 2 and half hours . More

by SAILANI11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review. I am sorry for the long wait time and sincerely appreciate your patience with our team. Your review helps us improve our services moving forward. I hope we can earn your five stars during your next visit! Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 11, 2021

Ha sido mi dealer desde hace 6 años y estoy completamente satisfecho por sus servicios More

by RIGOBERTO VASQUEZ PENA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco Sanchez
Nov 12, 2021 -

Al Hendrickson Toyota responded

Gracias por la reseña, Rigoberto! Nos da mucho gusto oír que tuvo una buena experiencia trabajando con el equipo Al Hendrickson Toyota. Apreciamos su apoyo y esperamos volver a verle en el futuro!

November 11, 2021

Very good service. Everyone was pleasant to deal with. Took longer than expected. Was extra busy More

by Harvey schatten
Recommend Dealer
Yes
Employees Worked With
Jeffrey valdez
Dec 20, 2021 -

Al Hendrickson Toyota responded

While we are happy to hear the Al Hendrickson Toyota team made sure you were taken care of, we want to apologize for the extended wait time during your visit. Your patience is greatly appreciated and we hope for another chance to impress you down the road. Safe travels!

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