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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,208 Reviews

7,208 Reviews of Al Hendrickson Toyota - Service Center

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November 27, 2021

Al Hendrickson service department has always been a smooth experience and would recommend them to anyone. More

by KYMBIEB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Al Hendrickson Toyota responded

Thank you for sharing this feedback about our service department! We are lucky to have you as a customer and appreciate your recommendation. Safe driving from our Al Hendrickson Toyota team!

November 27, 2021

Service was great except for the wait. Promised in 2 hours but it 4 hours. I understand it was a holiday weekend More

by JUSJOAN40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

Thank you for your patience and this feedback. We apologize for the delay. I hope you enjoyed your Thanksgiving and that we get the chance to deliver a five-star experience next time. Gary Cann - Vice President Parts and Service - (954) 972-1100

Dec 21, 2021 -

JUSJOAN40 responded

That you for your concern and response. The car is running great.

November 27, 2021

Service waiting area is not that great. Not sure what else to say so I won’t say more. More

by VIDITAMTMAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devon
Dec 20, 2021 -

Al Hendrickson Toyota responded

Thank you for providing us with some constructive feedback. Having a comfortable area for our guests to wait while we complete their service is very important, and it's disappointing to hear we've let you down. Our team will discuss this input and see what we can do to improve our waiting area, but we would love to hear from you as well. If you're willing, reach out to me directly if you have some suggestions you can share. Kindly, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 27, 2021

Friendly competent staff and quick service. We’re on our 4th Toyota from Al Hendrickson More

by esj1938
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your continued support and are happy to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back next time!

November 27, 2021

Al Hendrickson Toyota is the best dealership The service was great they was very patient and helpful More

by MILOUPHILIPPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Al Hendrickson Toyota responded

Hearing you'd consider Al Hendrickson Toyota the best truly makes our day! Thank you for the positive feedback and for trusting us with your auto needs - we'll be here if you need us down the road!

November 26, 2021

I was pleased by the fast diagnostic of the problem and the possibility to do the repair the same day. Mr Chris Leporte was excellent as usual. More

by GAUDNIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We are happy to hear that you enjoyed your experience working with Chris and the Al Hendrickson Toyota team. Safe travels, and we hope to earn your business again down the road!

November 26, 2021

Great location and service!! I would absolutely recommend Al Hendrickson Toyota to my friends and family!! More

by KOONJAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Al Hendrickson Toyota responded

We are delighted to earn your recommendation. Thank you for being a great Al Hendrickson Toyota customer!

November 26, 2021

The service is fast I purchased my car there and I have recommended this dealer to friends that are purchasing a car. More

by mberrios999
Customer Service
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your support and are happy to hear that you are so confident in the Al Hendrickson Toyota team to get the job done. Safe travels, and we hope to see you back again down the road!

November 26, 2021

Always professional, friendly and willing to help you on your vehicle needs. They keep you informed at all time. More

by Karla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review, Karla! We appreciate your support and are happy to hear that you are so confident in the Al Hendrickson Toyota team to get the job done. Drive safely, and we hope to see you back!

November 26, 2021

I had an appointment and still waited 4 hours for a tire rotation and an oil change. I have a blown speaker on a new TRD Pro 4Runner and asked them to check the speaker. The speaker is still blown and the t More

by TROY.HOTCHKISS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Evan
Dec 20, 2021 -

Al Hendrickson Toyota responded

It's hard to hear that you're disappointed in your recent service visit, Troy. Our team makes every effort to keep service visits efficient, and I apologize that we didn't succeed this time for you. It's concerning to hear that your vehicle was returned to you in less than satisfactory condition, as this certainly doesn't reflect the meticulous care we aim to deliver. I will speak with our service team about this feedback to ensure our guests have the best possible experience moving forward. I invite you to contact me if there is anything I can do to rectify this at this juncture. We are eager to help. Kindly, Gary Cann - Vice President Parts and Service - (954) 972-1100

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