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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,053 Reviews

7,053 Reviews of Al Hendrickson Toyota - Service Center

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November 03, 2021

I like how you treat me like family for being such a large dealership and don’t try to sell me something I don’t need More

by TUNAPOPPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Al Hendrickson Toyota responded

Thank you for the warm review! We are so happy you feel at home with the team at Al Hendrickson Toyota. See you next time!

November 02, 2021

Very nice dealership the are good people I’m always doing business with them and I’m loving it More

by ROMEUS1015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles
Nov 02, 2021 -

Al Hendrickson Toyota responded

We appreciate you taking the time to leave us with your kind feedback! Thank you for being such a great Al Hendrickson Toyota guest. Take care!

November 02, 2021

Klaus is amazing!! Always a pleasure to work with!!! He gets everything taken care of quickly and efficiently. More

by KitKatKae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Nov 02, 2021 -

Al Hendrickson Toyota responded

Thanks so much for giving Klaus a shoutout! We're so happy that he is always wonderful to work with. See you next time here at Al Hendrickson Toyota!

November 02, 2021

They need a better way to make service appointment they always change it when I get there. More

by emiliosrm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Diaz
Dec 20, 2021 -

Al Hendrickson Toyota responded

Emilio, I apologize for any confusion regarding your scheduled service. We strive to deliver a seamless and communicative experience, and it is concerning that this has not been better reflected in your time working with us. I assure you that we will use this feedback to improve our practices moving forward. If there is anything more I can do to assist you or help make things right, please feel free to reach out. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 02, 2021

Servce department customer service is excellent they are friendly and very helpful especially Consultant Carmine Armano! Thank you More

by Frank Giannone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine Armano
Nov 02, 2021 -

Al Hendrickson Toyota responded

Thank you, Frank, for the five stars! It always makes our day to see a review that validates our team. We will be sure to give a special thanks to Carmine! See you next time at Al Hendrickson Toyota.

November 02, 2021

Two weeks after I had my Camry serviced at Al Hendrickson Toyota, I got a Low Engine Oil light on my dash. I went back to Al and was told my oil drain plug was not replaced properly after the oil change! I w More

by Lilden1022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Riccardo and Ken in Sales were excellent!, Gary Cann
Dec 20, 2021 -

Al Hendrickson Toyota responded

This feedback is concerning to read, as this certainly doesn't sound like the high level of service and care we expect from our team. I assure you that I will look into your situation so I can better understand what happened here. In the meantime, if there is anything we can do to clear things up or make things right for you, please don't hesitate to reach out directly. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 02, 2021

Honest, a $1900 repair became $150 due to simpler fix. Jennifer very knowledgeable. She also helped at checkout time. More

by GNIELSENMPLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer in service
Nov 02, 2021 -

Al Hendrickson Toyota responded

We love to see that Jennifer could help us earn your five stars and save you some money! Thank you so much for sharing your review with us at Al Hendrickson Toyota. We look forward to seeing you down the road!

November 02, 2021

All is okay with the service the guys understand when you bring the car to More

by echarles12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Al Hendrickson Toyota responded

Thank you for trusting us with your vehicle! We are grateful to have you as an Al Hendrickson Toyota customer and appreciate your five stars.

November 02, 2021

I'm always please when I get there and when I leave keep me happy. More

by VINETTE01ROSEMAIRE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mr Cobb
Nov 02, 2021 -

Al Hendrickson Toyota responded

We love happy customers! Thank you so much for being part of the Al Hendrickson Toyota family.

November 02, 2021

Anthony was very nice, helpful. He was able to help me get my service done. More

by JACKY0118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Nov 02, 2021 -

Al Hendrickson Toyota responded

We are so happy to see your review! Nothing makes our day more than positive feedback about our great staff so we will certainly let Anthony know he was a big help during your service visit. Thank you and have a great day! - The Al Hendrickson Toyota Team

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