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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,214 Reviews
Call Service Center (954) 448-7257

7,214 Reviews of Al Hendrickson Toyota - Service Center

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November 21, 2021

Well experience , good customer service Polite and quick Well experience , good customer service Polite and quick service , I will continue to refer friends More

by Jacquelinemcknght91
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2021 -

Al Hendrickson Toyota responded

We're very happy to hear you received great customer service from our team and that we kept your visit efficient, Jacqueline! Customer satisfaction is one of our top priorities, so we would love to hear what more we could've done to deliver a 5 star experience for you. We're so grateful for your business, and we hope you'll reach out and share more feedback. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 21, 2021

Great and quick service. I was in and out within an hour and 30 minutes More

by Chad Thaler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2021 -

Al Hendrickson Toyota responded

Efficient service is our goal here at Al Hendrickson Toyota! We appreciate this review.

November 21, 2021

2 hr delay for services. They need to notify the customers upon finishing the work. More

by jpanick7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
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Dec 20, 2021 -

Al Hendrickson Toyota responded

Thank you for bringing your experience to our attention. We genuinely do value the time you lend to us for service, and I apologize that we didn't better exemplify that during your time with us. I will share this feedback with my team and we will make more of an effort to provide efficient and communicative care moving forward. If you can share any additional input please consider reaching out to me directly. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 21, 2021

Been coming since 1996. Bought two Toyotas (1996 and 2016). Yesterday’s visit went smoothly. Jennifer Burton was knowledgeable and helpful. The dealership’s technicians have always alerted ne to dev More

by JSHARRIS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
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Nov 22, 2021 -

Al Hendrickson Toyota responded

Your loyal business means the world! Thanks for trusting us to keep your vehicle running smoothly. We appreciate this great review.

November 20, 2021

Jennifer Burton has excellent customer service skills. She is very knowledgeable, answered all of my questions and addressed my concerns. More

by Lemuria.1313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
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Nov 20, 2021 -

Al Hendrickson Toyota responded

Thanks for the review of Al Hendrickson Toyota! We're glad to hear that Jennifer was so helpful during your visit and we look forward to taking care of you next time!

November 20, 2021

Me hacen ir a realizar un servicio y resulta que fue equivocación de ellos que no tenia que hacerlo perdí tiempo en ir para allá More

by JWEISSONM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2021 -

Al Hendrickson Toyota responded

Queremos lo mejor para nuestros clientes y lamentamos que haber dejado una mala impresión. Agradeceríamos la oportunidad de hablar con usted para ver si podemos arreglar la situación. Si está dispuesto, no dude en llamarnos en para discutir. Gracias, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 20, 2021

Everything was on time. My wait time was what I was told. The waiting area was clean and spacious. Fresh coffee. Area very clean. More

by CCIVITA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
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Nov 22, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to share! We are so happy to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

November 20, 2021

I’m always happy with the fast and great service. Once you get there they always attend to you. More

by OLIVERGUTI27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2021 -

Al Hendrickson Toyota responded

Thank you for the great feedback, Oliver! We appreciate your support and are happy to hear that the Al Hendrickson Toyota team delivered a five-star experience. Drive safely, and we hope to see you back!

November 20, 2021

I went in for a tire rotation and oil change. When I left the service center, I realized my tire pressure was the same. Meaning they didn’t rotate my tires nor did they put the air pressure to the recommende More

by MRMENA200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2021 -

Al Hendrickson Toyota responded

I appreciate you bringing this to my immediate attention. Our goal is always to provide thorough care, and it's disappointing that we've let you down. I apologize that no one has returned your call thus far and would be more than happy to step in and offer my direct assistance. Please contact me whenever you are next available so I can make this right for you. Kindly, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 20, 2021

Think Oscar is great. He has been there for me in multiple situations and is much appreciated. More

by kestocker10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a successful service experience working with Oscar. Drive safely, and we hope to see you back at Al Hendrickson Toyota!

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