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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,057 Reviews

7,057 Reviews of Al Hendrickson Toyota - Service Center

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November 02, 2021

Honest, a $1900 repair became $150 due to simpler fix. Jennifer very knowledgeable. She also helped at checkout time. More

by GNIELSENMPLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer in service
Nov 02, 2021 -

Al Hendrickson Toyota responded

We love to see that Jennifer could help us earn your five stars and save you some money! Thank you so much for sharing your review with us at Al Hendrickson Toyota. We look forward to seeing you down the road!

November 02, 2021

All is okay with the service the guys understand when you bring the car to More

by echarles12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Al Hendrickson Toyota responded

Thank you for trusting us with your vehicle! We are grateful to have you as an Al Hendrickson Toyota customer and appreciate your five stars.

November 02, 2021

I'm always please when I get there and when I leave keep me happy. More

by VINETTE01ROSEMAIRE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mr Cobb
Nov 02, 2021 -

Al Hendrickson Toyota responded

We love happy customers! Thank you so much for being part of the Al Hendrickson Toyota family.

November 02, 2021

Anthony was very nice, helpful. He was able to help me get my service done. More

by JACKY0118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Nov 02, 2021 -

Al Hendrickson Toyota responded

We are so happy to see your review! Nothing makes our day more than positive feedback about our great staff so we will certainly let Anthony know he was a big help during your service visit. Thank you and have a great day! - The Al Hendrickson Toyota Team

November 02, 2021

Great experience with service department. Service Advisor was thorough, quick and very polite. Did not have problem with anybody or anything! More

by GWENMOSS10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilnord Louis Charles
Nov 03, 2021 -

Al Hendrickson Toyota responded

We are more than pleased to hear that the Al Hendrickson Toyota team delivered professional service which made your experience a success from start to finish. Have a great day!

November 01, 2021

always a pleasure to work w Jarrett. I'd highly recommend him to anyone else More

by SDEVOCHT
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Al Hendrickson Toyota responded

Thank you for recommending Jarrett! We are delighted to hear that he delivers the five-star service our customers deserve. Have a great week! - Al Hendrickson Toyota team

November 01, 2021

I have not one complaint about this dealership. Klaus Cobb, Anthony Brown are awesome in the service Department. The new car sale's man Dexter is the best. My experience with those 3 for different reason More

by Phaedra Wiggins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Nov 01, 2021 -

Al Hendrickson Toyota responded

Phaedra - We are delighted to see that Klaus, Anthony, Dexter, and the team are going above and beyond make your experiences positive and fun. Thank you for your continued support of Al Hendrickson Toyota and we'll see you next time!

November 01, 2021

They always have good service when I go there. They take care of you and your car in a professional manner. More

by Prisca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey
Nov 01, 2021 -

Al Hendrickson Toyota responded

It means a lot to hear that you receive consistently excellent service from our Al Hendrickson Toyota team. Thank you for your review!

November 01, 2021

I like the Dealership that's why I go there but the last trip seemed liked they were backed up and delayed. More

by sandybal4
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Al Hendrickson Toyota responded

Thank you for your confidence in the Al Hendrickson Toyota team to get the job done. We apologize for the extended wait time during your visit, and truly appreciate your patience during that time. We hope to get the chance to make it up to you next time. Have a great day!

November 01, 2021

The service took 3 hrs when they promised 2hr. Then, I was charged for tire rotation and was not done. My husband called today to enquiry about it. NO ANSWER! More

by Eva
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carmelo Armano
Nov 02, 2021 -

Eva responded

W

Dec 20, 2021 -

Al Hendrickson Toyota responded

Eva, I'm sorry your service took longer than estimated and that you have doubts about the completion of some of our work. I also apologize we haven't gotten back to your husband yet. Would you mind giving me a call so I can address your concerns directly and see what I can do to help? I am unable to determine your contact information without a last name. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

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