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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,211 Reviews

7,211 Reviews of Al Hendrickson Toyota - Service Center

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September 15, 2021

Jennifer was great. Very personable and very helpful. Called right away when the car was done. More

by BEARO725
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Sep 16, 2021 -

Al Hendrickson Toyota responded

Thank you for the fabulous feedback and for taking the time to share! We're glad that Jennifer and the Al Hendrickson Toyota team made your service a breeze - come back again next time!

September 14, 2021

As alwyas, great service. Jarrett Elder is fantastic, always profesional and very helpful. I have been taking my Prius to Jarrett for years and have always been very pleased with his service. I trust h More

by JANICEA330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Al Hendrickson Toyota responded

Janice - Thank you for the great review! We are thrilled to hear that you had such an outstanding service experience working with Jarrett and the Al Hendrickson Toyota team. Drive safely in your Toyota Prius, and we hope to see you back again down the road!

September 14, 2021

Seemed as though no one wanted to wait on me. Finally the service advisor stepped up and took care of me.. First time visiting your service dept. Questionable if I return. Toyota has always done an excellent More

by dwllaljr
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2021 -

Al Hendrickson Toyota responded

Hi there, it's nice to hear that our service advisor stepped up to help you, but it's disappointing that our team let you down before then. I wish that your first experience with us was more impressive, and I'd like to try and make things up to you. If you're willing, please give me a call so that I can help. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

September 14, 2021

Just had to wait a few minutes but as always Jarrett very professional, car was handled timely and shuttle service excellent More

by lillianroberts456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Al Hendrickson Toyota responded

Thanks for the great review, Lillian - we're glad we're delivering on the timely and efficient care we aim for. Come back next time! - the Al Hendrickson Toyota team

September 14, 2021

On my RAV4 screen it said, Maintenance Required .... so I called my Service Advisor, Chris LePorte ....... made the appointment ..... Chris is a fantastic person and very professional and a big asset to the More

by rick.waldman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Al Hendrickson Toyota responded

Rick, thank you for the great review! We are thrilled to hear that Chris went the extra mile to assist with your vehicle. Drive safely in your Toyota RAV4, and enjoy it! We hope to see you back again at Al Hendrickson Toyota!

September 14, 2021

Loved working with Oscar. He was honest and thorough. We always trust Al Hendrickson Toyota with our vehicles. More

by AHOWARD8
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Al Hendrickson Toyota responded

Thank you for giving Oscar such a great shoutout. It means a lot that our commitment to exceptional service stood out to you. Safe travels and we hope to see you next time. Take care! - Al Hendrickson Toyota

September 13, 2021

I was accused of ripping the weather stripping out of my car and told that Toyota will not fix it again. It is clear that there is a design default or improper installation, this is the third time. It is More

by JLMASSEY3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
Oct 02, 2021 -

Al Hendrickson Toyota responded

I apologize for any trouble you have experienced with your vehicle. We want the most for our guests, and it is disappointing that this has not been better reflected in your time working with us. I understand your frustration here and would appreciate another opportunity to speak with you to see what more I can do to assist with your situation. If you are willing to discuss this further, please give me a call directly. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

September 13, 2021

Everything was good, except that my tire was with less pressure than when I left the car. Almost Flat. More

by FERNANDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2021 -

Al Hendrickson Toyota responded

Fernando, thank you for this feedback. We strive to deliver efficient service, and I apologize for the inconvenience regarding your tire. I would appreciate the chance to speak with you to see what more I can do to assist with your situation. If you are willing to discuss this, please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

September 13, 2021

Awesome and timely service ! Al Hendrickson Toyota had friendly customer service and attentive employees who genuinely care about you and your vehicle. More

by PsalmThirty74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Sep 13, 2021 -

Al Hendrickson Toyota responded

This is a wonderful review! We're happy to hear that our team was caring and attentive. See you next time at Al Hendrickson Toyota!

September 12, 2021

Jennifer the service tech is amazing, great communication skills and very accommodating to fit my schedule, I highly recommend her and the service department. Thank you More

by DENICE.LOPEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Sep 12, 2021 -

Al Hendrickson Toyota responded

Accommodating and communicative care are a top priority at Al Hendrickson Toyota, and it's wonderful to hear that Jennifer really delivered during your visit! Thank you for recommending our service department and we look forward to lending you a helping hand whenever you need us next, Denice!

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