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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,062 Reviews

7,062 Reviews of Al Hendrickson Toyota - Service Center

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July 24, 2021

Thank you for my experience with dealership.Sometimes when make appointments service almost two hours and my Opinion we need to hire for mechanical faster services More

by achillebelony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
Aug 16, 2021 -

Al Hendrickson Toyota responded

It's our pleasure to assist you and we appreciate you taking the time to post a review. We want the best for our customers so we have been trying to hire more technicians and hopefully the next time you visit you will see a difference. If there is anything further that I can help with, please contact me directly. Gary Cann - Vice President Parts and Service - (954) 972-1100

July 24, 2021

Chris listens and offered solid recommendations and provided excellent service. I highly recommend Hendrickson dealership for all your car maintenance need and their prices are great More

by HUGOESOLANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Al Hendrickson Toyota responded

Thank you for trusting Al Hendrickson Toyota with your business. We're glad to hear that Chris took care of you and we look forward to your next visit!

July 24, 2021

The mechanics were courteous and took my car to be serviced on time and did a good job on my car. I am very pleased that I went to Al Hendrickson Toyota to lease my car as I have been doing for a gr More

by marieahern
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Erik Coxwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Al Hendrickson Toyota responded

Thank you for being a loyal Al Hendrickson Toyota customer! We are delighted to hear that your recent service visit went smoothly and we appreciate you choosing us for your auto needs. Have a fantastic week!

July 23, 2021

Carmelo your service advisor was a fantastic caring wonderful person and he really went out of his way to help us what a great guy give me a raise More

by Stephaniecwirn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carmelo in-service out
Jul 23, 2021 -

Al Hendrickson Toyota responded

Thank you very much for leaving us 5 stars! Hearing that Carmelo went above and beyond for you really makes our day. Thank you for choosing Al Hendrickson Toyota and have a great day!

July 23, 2021

Very professional, very good people; excelente service; thanks very much. I like Al Hendrickson Toyota they are the best service team. God bless you. Thanks More

by YESYMILANOMUSIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Al Hendrickson Toyota responded

Thanks for your five star review of Al Hendrickson Toyota! We strive for professionalism and exceptional service, so we are grateful to hear that we delivered on that promise. See you next time!

July 23, 2021

The advisor Christopher was rude and very pushy. I had to go ask him for my keys and was even provided with proper paperwork. Felt like i was bothering him totally unacceptable customer service. Would not re More

by FL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2021 -

Al Hendrickson Toyota responded

I apologize that you had a disappointing service experience. We want to provide attentive and professional service for our guests and I will certainly make sure your concerns are addressed with the proper people. Again, I apologize for the negative experience, and if there is anything else I can do to help in the meantime, please consider giving me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 23, 2021

Always my CS Henry is the best. He's honest and he is the the kind of person who has the answer for me all the time More

by DIAZJ632
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Al Hendrickson Toyota responded

Thank you for leaving us 5 stars! It makes our day to hear that Henry has all the answers you seek! Providing informative and educational service is our pleasure at Al Hendrickson Toyota. We appreciate you selecting us and hope next time you need service you'll visit us!

July 22, 2021

They alway lie to their customers and that’s not good for business. If you want to turn in your car because you can’t handle the payments no more they won’t take back the ca. More

by CLAYTENBARNETT74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wesner Larose
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Al Hendrickson Toyota responded

Clayten, I am sorry to hear that you feel our team has deceived you, it is never our intention to mislead our guests. I'm certain that if we can speak directly and I can find out more details surrounding your situation, that we could find a solution together. Please call me at your earliest convenience. Jessica Fernandez - Asst. to the Chairman - 954-545-6502

July 22, 2021

Wonderful service Clean not noisy waiting roomCourteous Wonderful service Clean not noisy waiting room Courteous well trained staff The service inspection was done in professional fast manner I would More

by kgaloian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
Jul 23, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to share! Hearing that you had such an outstanding experience working with the Al Hendrickson Toyota team made our day. Safe travels, and we hope to see you back again down the road!

July 22, 2021

Attendants are very polite and respectful. Time given for job was accurate. Access to Manager on duty was easy. Manager listened to my comments attentively. The experience was great. More

by mslakhdhir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Al Hendrickson Toyota responded

Thank you for sharing your thoughtful feedback! We are grateful to have you as a customer and we hope to welcome you back to Al Hendrickson Toyota for your future service needs. Drive safely!

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