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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,292 Reviews

7,292 Reviews of Al Hendrickson Toyota - Service Center

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July 29, 2021

My appointment went as planned, Jeff Allen was easy to work with. I purchased my Highlander from this dealership last year and both of my service appointments have been positive experiences. More

by PUNCHY717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Allen
Jul 29, 2021 -

Al Hendrickson Toyota responded

Thank you for the review! We love that Jeff was a pleasure to work with and that your service appointments have all been positive experiences! At Al Hendrickson Toyota you can count on us to take the very best care of your Toyota Highlander. We're grateful for your repeat patronage and look forward to assisting you again in the future!

July 28, 2021

I was satisfied with the person who was my service advisor, not happy that the passenger seat was pushed up to the dashboard and the driver seat was actually touching the roof of the car. More

by PATRICIACGAYLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2021 -

Al Hendrickson Toyota responded

Hi Patricia, thank you for providing us with valuable feedback on your recent experience. We will be sure to share the information you have provided us with our service team to prevent this from happening in the future. Should you need anything further feel free to reach out to me directly. Thank you. Gary Cann - Vice President Parts and Service - (954) 972-1100

July 28, 2021

Service was ok but disappointed the dealership does not offer car washes.i choose this location because it is close to me but I will have to go to other dealership because they offer car washes. More

by BADRUDEENAZAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Aug 28, 2021 -

Al Hendrickson Toyota responded

I'm sorry to hear our car wash policy disappointed you, and I'll share this feedback with our team so we can work to improve our customer experience moving forward. Please don't hesitate to give me a call if there is anything else you'd like to share or discuss. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 28, 2021

You were extremely helpful in fixing my problem particularly Chris LaPorte. He was most helpful and courteous. He got the work done efficiently and quickly More

by JEANBEE143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Al Hendrickson Toyota responded

Thanks so much for taking the time to leave a review of Al Hendrickson Toyota! We're thrilled to hear that Christ and the rest of our team could help fix your vehicle's problem efficiently. We'll be here for you when you need us next!

July 27, 2021

It took 36 days for my car to get fix because of my advisor James Delgado, but thanks to Morton and Klauss for making things right. More

by julieeustache72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Delgado gets one star
Aug 16, 2021 -

Al Hendrickson Toyota responded

Julie - We're sorry your service took longer than expected, but we're glad we could ultimately turn your experience around. Let us know if there is anything else we can do to improve - your feedback matters to us. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 27, 2021

Jennifer the greatest all the greatest. Personnel. As always cashier the best and the first welcome people great!! Thank you. Sincerely Toby Ginsburg Cohen. Sunrise Florida. See you soon More

by TOBYSUNSHINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer greatest!!
Jul 28, 2021 -

Al Hendrickson Toyota responded

Thanks for the lovely feedback, Toby! We're so glad to hear you've enjoyed working with our team - it is our honor and pleasure to serve you. Safe travels, and we'll see you again next time! - the Al Hendrickson Toyota staff

Jul 28, 2021 -

TOBYSUNSHINE responded

L Hendrickson is one of the best ever dealerships to get your car serviced at Jennifer all of them are the greatest Eric Norman you name it they’re all great

July 27, 2021

Always great service. Klaus Cobb is the best technician. We take all of our cars to him and have been customers with Al Hendrickson for 5 years More

by K1JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Jul 28, 2021 -

Al Hendrickson Toyota responded

Thank you for your confidence in Klaus and the team! We appreciate your continued business and your wonderful review of Al Hendrickson Toyota. Drive safely until we see you next!

July 27, 2021

Klaus is an excellent. He takes care of me so I have excellent service. I drive a far distance for the quality of service. Klaus typically gets me in and out as fast as possible. More

by KariPSU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Jul 28, 2021 -

Al Hendrickson Toyota responded

Klaus is an exceptional member of our service team - we're glad you think so, too! Thank you for trusting Al Hendrickson Toyota with your auto maintenance needs, and come back again next time!

July 25, 2021

I always have a good experience when I visit Al Hendrickson Toyota. It’s been my experience with car dealerships that women are treated poorly but not at your dealership. Thank you. More

by RLEV5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Al Hendrickson Toyota responded

We're over the moon to hear our commitment to top-notch customer care has been made clear to you. Thank you for trusting Al Hendrickson Toyota with your business - we hope to see you again down the road!

July 24, 2021

My service was fast and my service agent was very knowledgeable and efficient. I also had a great experience with the valet who picked me up More

by JUSTBEN65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine
Jul 26, 2021 -

Al Hendrickson Toyota responded

Thank you for stopping by to review Al Hendrickson Toyota! We're glad to see that you enjoyed our service and we look forward to taking care of you next time!

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