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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,037 Reviews

7,037 Reviews of Al Hendrickson Toyota - Service Center

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March 26, 2021

Service was great. I was disappointed that my car was not washed. I had a Kia for many years and with every service appointment my car was washed. Thank you More

by EROBLES1962
Recommend Dealer
Yes
Employees Worked With
Jennifer
Mar 26, 2021 -

Al Hendrickson Toyota responded

Thank you for sharing this feedback. We want the best for our customers and will keep this in mind moving forward. Hope to see you next time at Al Hendrickson Toyota!

March 26, 2021

I’ve been getting my vehicle serviced at Toyota since I bought my truck in 2017. I will never come back for a service again after my last visit. I felt like I was being taken advantage of by the service de More

by KENKOZLOWSKI195
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
Apr 10, 2021 -

Al Hendrickson Toyota responded

This is a concerning review to read, and I assure you that it is never our intention to mislead our customers here. I would be more than willing to speak with you directly about what happened with this part and ensure that we clear up any confusion. Please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

March 26, 2021

2nd truck with u guys fuel low light does not come on brought it in..if u guys cant replicate it u wont fix it and its very frustrating..last truck if i used my left turn signal headlight turns off when More

by xylidine99
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Charles
Apr 10, 2021 -

Al Hendrickson Toyota responded

I apologize for the frustrating experience. I would be more than willing to speak with you about this further to see what more we can do to assist you. Please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

March 26, 2021

My van was towed to Al Hendrickson andHenry in Service My van was towed to Al Hendrickson and Henry in Service took charge. He contacted me right away and handled everything professionally. Everything w More

by Florida Jason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Al Hendrickson Toyota responded

We are so happy we could help! Thank you for giving Al Hendrickson Toyota your business, and for taking the time to mention Henry's great work. We wish you many safe and happy miles ahead!

March 26, 2021

Thanks to Mr Jarrett Elder, service was easier and quicker than expected, he was an ambassador for customer services!! Very professional and friendly , thanks again More

by ANTHONY.CREARY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Al Hendrickson Toyota responded

Anthony, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Al Hendrickson Toyota, and we will certainly let Jarrett know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

March 25, 2021

Yes, Senor Oscar the service mgr. did a good job. Initially he tryed to put my job off for a month. I could not do a month later, So he called a few days later & said he can do it soon. So that wor More

by mikerussell@appraiserassociates.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Caldero
Mar 26, 2021 -

Al Hendrickson Toyota responded

Hi Mike - thanks for posting about your experience with Oscar. We strive to meet the needs of guests and I am glad to hear that you were taken care of. If there is anything else that you'd like to share, please reach out!

Mar 26, 2021 -

mikerussell@appraiserassociates.com responded

Thats Great, Why was Oscar's pic not on your system. Isnt he like the Main Guy for service Dept.?

March 24, 2021

Service was very helpful and detailed on what we needed to make sure that our new car we just got was okay since a light had popped up and wouldn’t turn off More

by janvierroseda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Valdez
Mar 24, 2021 -

Al Hendrickson Toyota responded

We are so happy we could help! Thank you for giving Al Hendrickson Toyota your business and positive review. If you need anything else, our team is here to assist you!

March 24, 2021

No appointment for oil change and tire rotation but the turn around time was so fast! Thank you! For always taking care of what we need! More

by MEDINA7515
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Al Hendrickson Toyota responded

We are thrilled that our team could deliver such efficient service and care! Thank you for choosing Al Hendrickson Toyota and sharing your positive feedback. Safe travels until we see you next!

March 24, 2021

Performed oil change and installed new windshield washer pump. Front passenger inner fender ( plastic) was not replaced correctly after installation of pump. Will have to make another trip to the dealer to More

by ADAVELEE
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2021 -

Al Hendrickson Toyota responded

Thank you for reaching out. I apologize for our oversight here and the inconvenience this may have caused you. If you have any questions before your next visit, please don't hesitate to reach out to me directly. Gary Cann - Vice President Parts and Service - (954) 972-1100

March 24, 2021

The day I walked in there was a game changer. I don’t remember going to any car lot and leaving that excited. THANK YOU ALL SO MUCH More

by KETTACROSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee I believe her name was...
Mar 25, 2021 -

Al Hendrickson Toyota responded

Thank you for the review! We are proud that we earned your business here at Al Hendrickson Toyota, and we will certainly let our team know that you appreciate their help. We are grateful to have you as a customer, and we look forward to your next visit!

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