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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,164 Reviews

7,164 Reviews of Al Hendrickson Toyota - Service Center

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May 08, 2021

James gets the job done! I had an issue just yesterday and this AM... I got a call from James. Problem solved. Thanks much appreciated. More

by Dbhrx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 10, 2021 -

Al Hendrickson Toyota responded

We're so glad we could assist you! Thanks for trusting the team here at Al Hendrickson Toyota with your vehicle maintenance and see you next time!

May 07, 2021

My appt was at 715am. On a Wednesday morning about 10 service advisors at least 4 of them were free but had to wait for my advisor to take care of other ppl. Didnt get taken care of until about 7:35am. I More

by gustavo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021 -

Al Hendrickson Toyota responded

Gustavo- I sincerely apologize for the inconvenience. I will be sure to share this feedback with my team, and we will work to improve our communication going forward. If there is anything more you would like to share with me, or if there is anything more we can do to assist you, please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

May 07, 2021

NO SE SOLUCIONO EL PROBLEMA DE VIBRACION DE MI VEHICULO CAMRY 2020 DESPUES DE ESPERAR 4 A 5 HORAS PARA UN BALANCEO NO EXITOSO A PESAR QUE LES COMUNIQUE QUE OTRAEMPRESA ESPECIALIZADA EN BALANCEO DE CAUCHOS More

by Jesus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Al Hendrickson Toyota responded

Jesus - Lamento mucho ver su frustración y nos decepciona haber dejado un impresión de menos que 5 estrellas. Lo que usted ha descrito aquí acerca del problema con su balanceo simplemente no suena como la alta calidad de servicio que anticipamos para nuestros clientes y me gustaría la oportunidad de hablar con usted directamente. Voy a buscar su número en nuestro sistema para contactarle, pero por favor no hesite de llamarme a su tiempo conveniente. Gracias, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

May 24, 2021 -

Jesus responded

HOLA SRA. JESSICA, POR AHI RECIBI MENSAJES DE UN VENDEDOR DE NOMBRE FABIO Y DE UN SR.JORGE CON UNA PROPOSICION PARA CAMBIAR MI VEHICULO POR UN COROLLA LE Y ME PREGUNTO INFORMACION SOBRE MI SCORE, PERO ME SUPONGO QUE USTEDES TIENEN TODA MI INFORMACION YA QUE USTEDES FUERON LOS QUE ME VENDIERON EL CAMRY 2020. BUENO ESPERO QUE ESTE SR.JORGE ME DEVUELVA LA LLAMADA AUNQUE FABIO HABLA TAMBIEN ESPAÑOL O EL SR.OLIVEIRA, PORQUE JORGE ME DIJO HACE MAS DE UNA HORA QUE ME LLAMABA EN 10 MINUTOS Y AUN ESPERO SU LLAMADA Y VER QUE SE RESUELVE FINALMENTE PARA ACERCARME MAÑANA EN LA MAÑANA Y PODER DARLE UNA SOLUCION A MI PROBLEMA. CUALQUIER ASUNTO ESTA MI CELULAR 954-6704696 ATENTAMENTE JESUS MEDINA

May 25, 2021 -

Jesus responded

Buen dia Sra.jessica Fernandez, quisiera saber definitivamente si van a considerar resolver el cambio de mi vehiculo Toyota Camry 2020 por un Corolla LE tal como se converso con los Señores Fabian Y Jorge del Departamento de ventas y en que condiciones se realizaría la negociacion que ya me fue planteada por el Sr. Fabian. Atentamente. Jesus Medina

May 07, 2021

Wanted to note that Henry Delgado did a great job. But that doesn’t take 25 words. So we add fluff to get to the minimum More

by jcockefair09
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to write a review - it means a lot to us! We're grateful for your business and hope to see you back at Al Hendrickson Toyota again soon!

May 06, 2021

Good service thank you for your service provided. Drop me at work on time pick me up I was appreciated your service at All Hendrickson More

by FANFANDU.ME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Al Hendrickson Toyota responded

Your feedback means so much to us! Thanks for trusting Al Hendrickson Toyota to get the job done!

May 06, 2021

Las dos experiencias que he tenía hasta la fecha fueron en el cambio de aceite. No sé si por los servicios que los empleados ofrecen tienen comisión. Pero esta muy mal enfocado el servicio. Además que el c More

by MCESPEDESZ69
Customer Service
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Al Hendrickson Toyota responded

Esta reseña es muy decepcionante para leer. Nuestro objetivo es ofrecer una experiencia transparente y eficiente y es muy preocupante saber que mi equipo dejó la impresión equivocada. Le aseguro que nunca es nuestra intención incomodar a nuestros clientes, y apreciaría la oportunidad de hablar con usted para ver si puedo hacer las cosas bien. Si está dispuesto, por favor no dude en llamarme para discutir. Gracias, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

May 05, 2021

Juan was awesome! He was talkative in just the right amount and called me twice during the afternoon and the second call was to pick up my vehicle! Thanks Juan!!!! More

by pompanogators
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Diaz
May 06, 2021 -

Al Hendrickson Toyota responded

We are thrilled that Juan took such great care of you and made you a happy customer! Thank you for trusting Al Hendrickson Toyota with your business and your vehicle. We hope to welcome you back for your future services!

May 05, 2021

100% satisfied with the service provided by Al Hendrickson. I appreciate the professionlism and kindness you have shown very time I schedule a service. Thank you for that More

by TILLEROE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Al Hendrickson Toyota responded

There is nothing better than hearing from a happy customer! Thank you for choosing Al Hendrickson Toyota and taking the time to review us. We wish you many happy travels ahead!

May 05, 2021

Everyone is polite and willing to help in any way they can. I always have Chris K. And just love his professionalism and kindness always More

by cindyp08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Al Hendrickson Toyota responded

Thank you for your continued business and your confidence in Chris! We look forward to welcoming you back to Al Hendrickson Toyota for your future service needs. Have a wonderful day!

May 04, 2021

I have always taken my car CH-R 2019 to check all the things and change the oil to this place, in the last 3 times I have asked to check the brakes because they sound when I brake a squeak that my ears c More

by Angela Catano
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
N,A
May 24, 2021 -

Al Hendrickson Toyota responded

Angela - I'm sorry to hear that you are experiencing difficulties with your brakes, and I would certainly like to speak with you directly about this to see what more we can do to assist you and make this right. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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