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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,048 Reviews

7,048 Reviews of Al Hendrickson Toyota - Service Center

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March 10, 2021

Klaus Cobb inspired me to take time for the care of my car thanks Klaus and time is important and he understand the need of efficiency More

by JENNYLUORTEGA2014
Customer Service
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Mar 10, 2021 -

Al Hendrickson Toyota responded

Thank you for your support of Al Hendrickson Toyota and your kind words about Klaus. We are lucky to have you as a customer and we look forward to working with you again down the road!

March 10, 2021

Jarret is just wonderful! Great customer service and he really shows that he cares about his customers. By far, the best CSR that I have ever had at this location. More

by llaimavg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your business and are thrilled to hear that Jarrett went above and beyond to assist with your vehicle. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

March 10, 2021

Always great service from Shedrick, he addressed me right away, I didnt have to wait, and they had me out in 30 minutes. Thank you, service department. More

by REALTORDEBORAHCLARK
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Mar 10, 2021 -

Al Hendrickson Toyota responded

It was so kind of you to share your feedback! Here at Al Hendrickson Toyota, our team is committed to providing top-notch service for our guests and we're thrilled that came through to you!

March 10, 2021

Car maintenance can be considered a necessary evil...I've been pleasantly pleased by the service advisors at Al Hendrickson for over 20 years now! Like Norman before him, Klaus is experienced, knowledgeable, More

by VALMALLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus
Mar 11, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Al Hendrickson Toyota, and we will certainly let Klaus and our team know that you appreciate their help. We are grateful for your longtime business, and we look forward to working with you for years to come!

March 09, 2021

I didn't get service I was charged for. Also my car rides worst know then it did when I went in for service! I'm very disappointed in my services that was received. More

by AMAJUNG2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer
Mar 26, 2021 -

Al Hendrickson Toyota responded

I am very sorry for your experience, it is disappointing to hear that we missed the mark this time. I would like to understand what went wrong so that I can improve your experience going forward. Since I am not able to look up your name, please give me a call at your convenience. Thank you, Jessica Fernandez- Assistant to Chairman- 954-545-6502

March 08, 2021

With a 7:00am appointment I was told at least 1 1/2 hr wait. Once the car was ready, I waited at least 1/2 hr with continually asking Anthony "Where is my car?". Others that arrived after my appointment More

by ISMITH4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Cohen
Mar 28, 2021 -

Al Hendrickson Toyota responded

This is a disappointing review to read, and it certainly doesn't sound like the efficient service we pride ourselves on here. I sincerely apologize for the delay, and I will certainly share this feedback with my team and ensure that we improve both our speed and communication going forward. If there is anything more you would like to share with me, or if there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

March 08, 2021

Mr. Delgado always comes through for me. In and out quickly and fixed right the first time. Thanks Henry, see ya next time my friend! More

by RYAN.CHASTEEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Al Hendrickson Toyota responded

Ryan - Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that Henry went above and beyond to assist with your vehicle. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

March 08, 2021

As always the service i received was nothing less than spectacular!!!!! From the first call to set the appointment to the last step getting my car is as smooth as silk. Klaus Kobb has and always will be More

by DAVIDFELDMAN059
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Korb
Mar 08, 2021 -

Al Hendrickson Toyota responded

Thank you, David, for leaving Al Hendrickson Toyota a review! It is wonderful to hear that Klaus continues to impress you by providing top-notch service. We look forward to working with you next time!

March 07, 2021

Very busy department, didn't take to long to oil change. Very good. when service done no information where the car is parked. No good. More

by yelrednaw
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Al Hendrickson Toyota responded

Thank you for coming to Al Hendrickson Toyota for your oil change. I apologize for our lack of communication and appreciate you bringing this to my attention. We look forward to assisting you in the future. Gary Cann - Vice President Parts and Service - (954) 972-1100

March 07, 2021

The work on the car is good,parts original from Toyota great but my least favorite is the price $735 for arm Joints for each is over expensive. New back rotors for both left and right side back total over More

by MOLINANOEL18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar great job quick honest and approachable to answer any questions
Mar 26, 2021 -

Al Hendrickson Toyota responded

This review is a bit disappointing to read. We are grateful for your longtime business, and we do strive for both competitive pricing and accommodating service. I would like to speak with you directly about what happened and see what we can do to earn back your trust. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

Mar 26, 2021 -

MOLINANOEL18 responded

Thank you

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