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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,195 Reviews

7,195 Reviews of Al Hendrickson Toyota - Service Center

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March 10, 2021

The service advisor Christos was great. Very knowledgeable and courteous. Recommend him anytime. I have been coming to Al Hendrickson for a few years now and by far the best one I have met. More

by THOMAS.MEIGHAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Al Hendrickson Toyota responded

We're so grateful to have you as a loyal customer, Thomas! We'll be sure to let Christos know how much you appreciated his help during your latest service visit. Thank you for trusting Al Hendrickson Toyota with your vehicle and your business!

March 09, 2021

I didn't get service I was charged for. Also my car rides worst know then it did when I went in for service! I'm very disappointed in my services that was received. More

by AMAJUNG2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer
Mar 26, 2021 -

Al Hendrickson Toyota responded

I am very sorry for your experience, it is disappointing to hear that we missed the mark this time. I would like to understand what went wrong so that I can improve your experience going forward. Since I am not able to look up your name, please give me a call at your convenience. Thank you, Jessica Fernandez- Assistant to Chairman- 954-545-6502

March 08, 2021

As always the service i received was nothing less than spectacular!!!!! From the first call to set the appointment to the last step getting my car is as smooth as silk. Klaus Kobb has and always will be More

by DAVIDFELDMAN059
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Korb
Mar 08, 2021 -

Al Hendrickson Toyota responded

Thank you, David, for leaving Al Hendrickson Toyota a review! It is wonderful to hear that Klaus continues to impress you by providing top-notch service. We look forward to working with you next time!

March 08, 2021

With a 7:00am appointment I was told at least 1 1/2 hr wait. Once the car was ready, I waited at least 1/2 hr with continually asking Anthony "Where is my car?". Others that arrived after my appointment More

by ISMITH4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Cohen
Mar 28, 2021 -

Al Hendrickson Toyota responded

This is a disappointing review to read, and it certainly doesn't sound like the efficient service we pride ourselves on here. I sincerely apologize for the delay, and I will certainly share this feedback with my team and ensure that we improve both our speed and communication going forward. If there is anything more you would like to share with me, or if there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

March 08, 2021

Mr. Delgado always comes through for me. In and out quickly and fixed right the first time. Thanks Henry, see ya next time my friend! More

by RYAN.CHASTEEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Al Hendrickson Toyota responded

Ryan - Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that Henry went above and beyond to assist with your vehicle. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

March 07, 2021

Very busy department, didn't take to long to oil change. Very good. when service done no information where the car is parked. No good. More

by yelrednaw
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Al Hendrickson Toyota responded

Thank you for coming to Al Hendrickson Toyota for your oil change. I apologize for our lack of communication and appreciate you bringing this to my attention. We look forward to assisting you in the future. Gary Cann - Vice President Parts and Service - (954) 972-1100

March 07, 2021

The work on the car is good,parts original from Toyota great but my least favorite is the price $735 for arm Joints for each is over expensive. New back rotors for both left and right side back total over More

by MOLINANOEL18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar great job quick honest and approachable to answer any questions
Mar 26, 2021 -

Al Hendrickson Toyota responded

This review is a bit disappointing to read. We are grateful for your longtime business, and we do strive for both competitive pricing and accommodating service. I would like to speak with you directly about what happened and see what we can do to earn back your trust. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

Mar 26, 2021 -

MOLINANOEL18 responded

Thank you

March 07, 2021

Costumer service is awesome 👏 I always feel welcome when I’m there. The outdoor seating is great! My car performance Is great, no complaint. Thank you for the great service 🤗 More

by Charkimtt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cab Klause
Mar 08, 2021 -

Al Hendrickson Toyota responded

Thank you for trusting Al Hendrickson Toyota with your business. We look forward to taking care of you during your next visit!

March 06, 2021

Service was great. Got out in less time than I was told on the phone. Chris was great. Will come back for my next service. More

by BANYANDEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Al Hendrickson Toyota responded

Thank you for the review! We are so glad Chris took good care of you here at Al Hendrickson Toyota, and we will be sure to let him know that you appreciate his help. We look forward to your next visit!

March 06, 2021

Quick and helpful. Jennifer was straight to the point and I was able to get in and out in quickly. There was no unnecessary run around. More

by KEYRA.RAMDIAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Mar 08, 2021 -

Al Hendrickson Toyota responded

This review is music to our ears! Thank you for trusting Jennifer and the team with your business. We hope to welcome you back again in the future!

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