Al Hendrickson Toyota - Service Center

Al Hendrickson Toyota is my dealership for near 20 Al Hendrickson Toyota is my dealership for near 20 years. I'm very satisfied with every visit to the place or it's a new car purchase or service Al Hendrickson Toyota is my dealership for near 20 years. I'm very satisfied with every visit to the place or it's a new car purchase or service. More

I can never say enough for the great service I receive it Al Hendrickson. My go to person is Shedrick. He is the very very best. He is a wonderful asset to your company. He is always professional and good-n Al Hendrickson. My go to person is Shedrick. He is the very very best. He is a wonderful asset to your company. He is always professional and good-natured and treats you with much respect thank you for having such a great employee. More

Chris was extremely professional and informative. The work was completed exactly how and when we were promised. We will certainly return to the Toyota service department. work was completed exactly how and when we were promised. We will certainly return to the Toyota service department. More

My 2019 Toyota Highlander Hybrid with 10,000 would not start. I tried calling the Service Dept to talk with a mechanic knowledgeable with Hybrids but no one was available. My call was returned by Jennif start. I tried calling the Service Dept to talk with a mechanic knowledgeable with Hybrids but no one was available. My call was returned by Jennifer about 15 minutes later but we were disconnected and she never even tried calling me back. I called the Service Dept again but could not get through. I called AAA, they came out and jumped the battery and I brought the car in for service. It was repaired and while the car was in the shop I had a 10000+ check done. I take very good care of my cars. My suggestions: 1. If your service personnel are not wearing a name tag or name badge they should identify themselves to you. 2. During a vehicle inspection why can't your people check the tires? I got home and checked my tires and they were all 1-3 pounds under inflated. That should be routine and a nice gesture for your customers that are loyal to your dealership. 3. If a customer gets disconnected, please try calling them back. That is common courtesy. 4. When I got my car back it was full of bird droppings that were not there when I dropped it off. Why can't you make it a common gesture to wash my car when you give it back to me. To go above and beyond a customers' expectations should be something you should do every day. I'm in sales and I treat my customers like gold because they are very important to me. I go above and beyond every day and so should you. Also, I don't think it is very professional to have your salesmen outside the front of your dealership smoking and goofing around. It looks bad and who wants to walk in your front door through a cloud of smoke. Just a few suggestions to help you make me want to come back. More

Cuando vas a comprar te tratan bien ,cuando lo compras y vas eres uno más ,fui por una goma con un rav 4 2021acabado de comprar,con so lo 2000 millas y me querían xkavar 224 el listón lo hice con una atenci vas eres uno más ,fui por una goma con un rav 4 2021acabado de comprar,con so lo 2000 millas y me querían xkavar 224 el listón lo hice con una atención ejemplo por 156 More

Staff members were very helpful. They explained the work that was to be done in clear terms. I have used this dealership since 2006. Won't change. that was to be done in clear terms. I have used this dealership since 2006. Won't change. More

Very happy with the service department and service that Al Hendrickson has to offer. Jarrett Elder has been my representative for years. I am extremely happy with the way he conducts himself and the follow Al Hendrickson has to offer. Jarrett Elder has been my representative for years. I am extremely happy with the way he conducts himself and the follow information he provides. More

Always great service.Very satisfied with service.They Always great service. Very satisfied with service.They always repair and take care of whatever that is wrong.Service department keeps my car in great Always great service. Very satisfied with service.They always repair and take care of whatever that is wrong.Service department keeps my car in great shape. More

not customer friendly, car returned with "muck" on the inside and when management told about and shown they got very agitated. very much the attitude is customer should be lucky we are here for them, not inside and when management told about and shown they got very agitated. very much the attitude is customer should be lucky we are here for them, not we are here for the customer. The attitude has ruined a close to thirty year relationship with dealer. More

Although i had an appointment, I waited for 3 hours for my car. This was a real test of patience. That was poor customer service. my car. This was a real test of patience. That was poor customer service. More