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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,047 Reviews
Call Service Center (954) 448-7257

7,047 Reviews of Al Hendrickson Toyota - Service Center

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November 20, 2020

Service Technician Chris LePorte notified me of a good timeframe to leave the vehicle, alerted me of issues with the vehicle, explained my options, made sure I was on the shuttle service list, and everyth More

by JVARSALLONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2020 -

Al Hendrickson Toyota responded

It's fantastic to hear that Chris and our Service Team took excellent care of you. Thank you so much for choosing Al Hendrickson Toyota for your auto needs! We hope that you enjoy your weekend.

November 19, 2020

I am a customer of Al Hendrickson Toyota since 2011 and I am very happy about this decision. They offer predictable, consistently high quality services, honesty and professionalism at every visit. They take More

by Aidyn C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2020 -

Al Hendrickson Toyota responded

We're so lucky to have you in the Al Hendrickson Toyota family, Aidyn! Your confidence in our service team absolutely makes our day. Thank you for trusting us with all your repair and maintenance needs over the years!

November 19, 2020

Shedrick and the dealership took care of everything that Shedrick and the dealership took care of everything that was broken on the car. But I am disappointed with Toyota having a part fail in only 4 years. More

by KEH890
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
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Nov 20, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us this review and feedback. We are pleased to hear that Shedrick took good care of you, and if you ever need anything else, don't hesitate to come back and see us again.

November 19, 2020

I had an appointment for an oil change and tire rotation. I waited 2 1/2 hours. Next time I will go to the quick oil change place. More

by THOMASRUSSELL3866
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Krause Cobb - always on the phone. Someone else checked me in. No follow up.
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Dec 29, 2020 -

Al Hendrickson Toyota responded

This is a disappointing review to read. We do strive for efficient service here, and I will be sure to share this with my team to ensure we work on our speed going forward. If there is anything more you would like to share with me, please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 18, 2020

My experience was horrible!! Not sure who called me back, but they were disrespectful 😕. Some guy called me back for Sed rick, & I don't know who it was. More

by TOISHABAZZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brenden Anghel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson
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Dec 02, 2020 -

Al Hendrickson Toyota responded

We're known for our 5-star service so it was hard to see this feedback. I sincerely apologize for what you experienced and I will be sure to address these concerns with my team so we can work towards improving. If you would like to speak with us directly, please feel free to reach out. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

Dec 02, 2020 -

TOISHABAZZ responded

I wonder if the owners of the company would approve of that behavior?

November 17, 2020

I m very disappointed because I request to put water in my windshield and they didn’t do it, and this is not the first time that happens More

by NANCYC1457
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Carmelo Armano
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Dec 02, 2020 -

Al Hendrickson Toyota responded

This is a disappointing review to read. It sounds like there may have been a miscommunication here, and I would be more than willing to speak with you directly to see if we can make this right. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 17, 2020

Service was excellent, and was done quicker than I thought. Great price! Charles was kind and friendly. Excellent customer service. Excellent hospitality. Thank you very much Al Hendrickson Toyota! More

by ynnejsenoj
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Smith
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Nov 17, 2020 -

Al Hendrickson Toyota responded

Thank you for trusting Al Hendrickson Toyota with your business! We strive to deliver friendly and accommodating service, and it is wonderful to hear that this was reflected in your time working with Charles. We appreciate you taking the time to share and hope to work with you again down the road!

November 17, 2020

Very professional, always running on time. Everyone has a great personality and very knowledgeable with the service. I recommend going here for any service necessary . Staff is great, and friendly. More

by RACMCKENZIE80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson
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Nov 17, 2020 -

Al Hendrickson Toyota responded

It really means a lot that you would recommend us! Thank you so much for sharing this excellent feedback so that others will know what it's like to be a guest at Al Hendrickson Toyota. Hope to see you next time!

November 16, 2020

Shedrick is awesome. He got me out of there in a hour, on a Saturday! Amazing! The place was packed and it was much appreciated. More

by courtneym007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
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Nov 17, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! Shedrick is an excellent member of our team at Al Hendrickson Toyota, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

November 16, 2020

This time around Frank got me out there in less than 2 hours, on a Saturday! The service department is always helpful, friendly and professional. More

by SB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank
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Nov 16, 2020 -

Al Hendrickson Toyota responded

"Helpful, friendly and professional" are all words we love to see. Thank you for sharing this excellent feedback about Frank and our Service Department! We look forward to your next visit with us.

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