Al Hendrickson Toyota - Service Center

Perfect as usual. Jarrett never fails me yet. Excellent customer service as usual. Gets better every visit. Staff was singing one of my all time favorites, “Let it be”. Had to join in. customer service as usual. Gets better every visit. Staff was singing one of my all time favorites, “Let it be”. Had to join in. More

Unorganized and poor customer service. In accurate information was provided and scheduled appointment wasn’t completed properly. Didn’t collect my information and had someone else under my name and th information was provided and scheduled appointment wasn’t completed properly. Didn’t collect my information and had someone else under my name and then tried to charge me for a service I didn’t approve after they said they couldn’t service my car. More

Mr. KLAUS COBB and Mr. JAMES DELGADO of your Service Department are very professionals, friendly and helpful. They are both an assets to your company ! Department are very professionals, friendly and helpful. They are both an assets to your company ! More

Jarrett always gives exceptional Customer Service, Very Humble, and will do his best to work with you and make sure that you are getting the best deal possible. Humble, and will do his best to work with you and make sure that you are getting the best deal possible. More

Very good service, Carmino. Armano is very nice service person. I always get great service at Al Hendrickson Toyota, where I have bought my car. person. I always get great service at Al Hendrickson Toyota, where I have bought my car. More

Terrible terrible terrible my greeting from Chris to your facility outside was for him to call me an xxxxxxx because I didn’t have a mask on. Totally unexceptable. Check your video tape when I went to walk facility outside was for him to call me an xxxxxxx because I didn’t have a mask on. Totally unexceptable. Check your video tape when I went to walk away and the turned and asked him, “what did you say” More

I was told verbally that it would be a 1 hour, 1.5 hour wait. I had my daughter who is 8 with me. It ended up being a 3 hour + wait. Through lunch time. With a hungry 8 year old. It was quite disturbing wait. I had my daughter who is 8 with me. It ended up being a 3 hour + wait. Through lunch time. With a hungry 8 year old. It was quite disturbing , especially since covid distancing. Jeff was my contact , no problems with him or the work that was done. It was a negative experience only because of the wait and lunch, and covid fear. I would still recommend your facility because that wasnt really the problem. I understand things are crappy since covid and its hard to really be accurate with wait times. I would just tell a friend to get a more accurate wait time More

Excellent service. Please consider a “tv monitor” to inform customers of approximate wait time, when finished, and go to cashier status. It seems chaotic in the waiting area which unintentionally denot inform customers of approximate wait time, when finished, and go to cashier status. It seems chaotic in the waiting area which unintentionally denotes uncertainty or worse disorganization. Perhaps a web ap with similar data. More

3 hours wait for an oil change with an appointment. wow seems a bit excessive when setting the appointment there appeared to be ample time available seems a bit excessive when setting the appointment there appeared to be ample time available More

Very good service ,very happy with service ,Shedrick Anderson is the best service person. I went in for 30000 mile service and everything was done well. Anderson is the best service person. I went in for 30000 mile service and everything was done well. More