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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,164 Reviews

7,164 Reviews of Al Hendrickson Toyota - Service Center

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November 23, 2020

The representative did not listen to my concern nor provided any feedback after the service was completed. Never had such service from Al Henderickson Toyota before. More

by BLONDELL49
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frank Piciotti
Dec 02, 2020 -

Al Hendrickson Toyota responded

I'm so sorry that you didn't receive five-star service during your recent visit. I would be glad to speak with you directly to answer any questions you might have, however, I won't be able to find your contact information from this review. Would you please reach out to me when you have a free moment? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 22, 2020

The service department at Al Hendrickson is great. I really enjoyed my visit there and will recommend friends to go there I will definitely be purchasing my next Toyota from this dealer. More

by lorraineedwards_98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Al Hendrickson Toyota responded

Thank you for trusting Al Hendrickson Toyota to get the job done. We strive to deliver top-notch service and I am glad that came through to you!

November 21, 2020

Went to the dealership to have a damaged key fob replaced. Turned out they could fix what I had, and didn't charge me for the repair! What a surprise. Although that was an unusual case, it speaks we More

by JIMH44023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Al Hendrickson Toyota, and if you ever need anything else, don't hesitate to come back and see us again!

November 21, 2020

The service department at Al Hendrickson is great and has increased my overall satisfaction of Toyota. I will definitely be purchasing my next Toyota from this dealer. More

by JASONR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Nov 23, 2020 -

Al Hendrickson Toyota responded

Thank you for your confidence in Al Hendrickson Toyota! We look forward to working with you during your next visit!

November 21, 2020

Went there for a new battery for Prius 2014. Battery costs $225.99, but after adding tax, they charged me $323 including unknown fees and charges. Plus no one informed me if my car was ready or not. I More

by JAVAID_KAMAL555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wilnord Louis Charles
Dec 29, 2020 -

Al Hendrickson Toyota responded

Javaid- We apologize that we did not meet your expectations. We do strive for efficient service and competitive pricing here, and I would be more than willing to speak with you directly about your recent visit. Please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 21, 2020

Bad customer service. I was supposed to be taken home and nobody did. Make me wait over 2 hours for my service with an appointment for 10:15 am. Not a happy customer here. More

by JLAGUILA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeffrey
Dec 29, 2020 -

Al Hendrickson Toyota responded

I'd like to apologize. We would never want to inconvenience a customer, we are trying to hire more help right now. I'll be sure to address your concerns and make sure this doesn't happen again. We value your business and your feedback, so if there's anything else I can help you with, please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 21, 2020

Been dealing with Chris K in service since I purchased car -he’s always been pleasant and a pleasure to deal with -he’s always helpful More

by JSILVER191
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Al Hendrickson Toyota responded

It's great to hear that you can depend on Chris for excellent service, every time. Thank you so much for being part of the Al Hendrickson Toyota family!

November 20, 2020

Service Technician Chris LePorte notified me of a good timeframe to leave the vehicle, alerted me of issues with the vehicle, explained my options, made sure I was on the shuttle service list, and everyth More

by JVARSALLONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Al Hendrickson Toyota responded

It's fantastic to hear that Chris and our Service Team took excellent care of you. Thank you so much for choosing Al Hendrickson Toyota for your auto needs! We hope that you enjoy your weekend.

November 19, 2020

I am a customer of Al Hendrickson Toyota since 2011 and I am very happy about this decision. They offer predictable, consistently high quality services, honesty and professionalism at every visit. They take More

by Aidyn C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Al Hendrickson Toyota responded

We're so lucky to have you in the Al Hendrickson Toyota family, Aidyn! Your confidence in our service team absolutely makes our day. Thank you for trusting us with all your repair and maintenance needs over the years!

November 19, 2020

I had an appointment for an oil change and tire rotation. I waited 2 1/2 hours. Next time I will go to the quick oil change place. More

by THOMASRUSSELL3866
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Krause Cobb - always on the phone. Someone else checked me in. No follow up.
Dec 29, 2020 -

Al Hendrickson Toyota responded

This is a disappointing review to read. We do strive for efficient service here, and I will be sure to share this with my team to ensure we work on our speed going forward. If there is anything more you would like to share with me, please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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