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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,034 Reviews

7,034 Reviews of Al Hendrickson Toyota - Service Center

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October 08, 2020

Chris LePorte wrote up my regular oil change and check on systems. I stayed and waited, as he said waiting area was distanced and clean. After an hour and a half my car was done. Nothing untoward was fou More

by JFRENT
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Al Hendrickson Toyota responded

Thank you for the review! We are so glad Chris took good care of you here at Al Hendrickson Toyota, and we will certainly let him know that you appreciate his help. If you and your 2008 Toyota Prius ever need anything else, don't hesitate to come back and see us again!

October 08, 2020

Horrible !!!!I waiting for 3 hours only for oil change Horrible !!!! I waiting for 3 hours only for oil change I do not recommend to anybody. I ll do not come back th this place More

by ORUIZ336
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson, Sherylene C
Oct 23, 2020 -

Al Hendrickson Toyota responded

We never want to cause our customers any inconvenience, and I'm very sorry that your visit took longer than anticipated. I will discuss your feedback with the team so we can do better in the future. I understand if we've lost your business, but if there's anything else I can do for you, please don't hesitate to reach out. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

October 07, 2020

From the moment I arrive, no one has the delicacy to greet me cordially and especially the person who attended me to take my data and those of the car to do the service, at no time from when I arrived u More

by VETANGO07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
Oct 23, 2020 -

Al Hendrickson Toyota responded

It's our goal to provide friendly and professional service for guests and I sincerely apologize for leaving the wrong impression. I will address these comments with my team so we can work towards offering a better experience during your next visit. If you would like to speak with me directly, I am here to take your call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

October 07, 2020

I can’t say enough about Klaus Cobb as a fine representative of Al Hendrickson Toyota. He makes taking my truck there a pleasure. The work was performed in a timely manner and a workmanship funk More

by PROGANJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Oct 07, 2020 -

Al Hendrickson Toyota responded

Thank you for reviewing Al Hendrickson Toyota and for giving a shout out to Klaus! We're glad to hear that our team always takes care of your truck as we want guests to be confident in our services. Hope to see you next time!

October 07, 2020

Took three hours. Really busy today! Indoor seating appropriately distanced. AC had been turned up full blast! Radio had been turned on. Chris L. well-mannered. More

by barbaraspi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte - 4 stars
Oct 23, 2020 -

Al Hendrickson Toyota responded

Hi Barbara - While I am sorry to hear that your visit took longer than we had anticipated, I am glad that you had an otherwise enjoyable experience at our dealership. We appreciate your business, and if there is anything I can do to assist you further, please do not hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

October 06, 2020

Frank and his crew did an awesome job !! Frank explained the whole warranty process associated with the tires. He also delivered the car to me !! It was a wonderful experience—felt like I was on a Cadilla More

by joycelsnyder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Picciotti, Service Department
Oct 06, 2020 -

Al Hendrickson Toyota responded

Joyce - thank you for taking the time to share your feedback! We strive to provide exceptional service for guests and I am glad to hear that Frank and Chris hit the mark. Our Al Hendrickson Toyota team looks forward to your next visit!

October 05, 2020

Shedrick has excellent customer service skills. He was very helpful and informative regarding the issues I was experiencing with my car. He gave me many options and informed me of the time frame I had to More

by TANESHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Oct 05, 2020 -

Al Hendrickson Toyota responded

Thank you for reviewing Al Hendrickson Toyota and for giving a shout out to Shedrick! We strive to offer a seamless and enjoyable process for guests and it is wonderful to see that came true for you. Our team looks forward to working with you next time!

October 05, 2020

Norman and Klaus are great to work with they are the reason I always get my car serviced at Al Hendrickson Toyota. They are great ambassador for the company who work to give customers great service. More

by davidh1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus Cobb
Oct 05, 2020 -

Al Hendrickson Toyota responded

Thank you, David, for stopping by to review Al Hendrickson Toyota! We're thrilled to hear that Norman and Klaus always take such great care of you when you bring your vehicle in for service. Hope to see you next time!

October 05, 2020

There's apparently no working partnerships there, meaning they don't help one another with regards to the customers. I got, " you're her customer you have to wait for her. So though i was there well before m More

by SYLVEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Al Hendrickson Toyota responded

This doesn't sound like the accommodating and attentive service we strive for here, and I sincerely apologize for the inconvenience. I would like to speak with you directly about what happened during your last visit to see what we can do to clear up this miscommunication. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

October 04, 2020

Shedrick always is a pleasure to work with. Excellent service every time I go there from him and the team there. I know o will be taken care of. More

by Edlu33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Oct 04, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! It is wonderful to hear that Shedrick went above and beyond to make your service experience so excellent. Safe travels and we hope to see you again at Al Hendrickson Toyota!

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