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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,498 Reviews

7,498 Reviews of Al Hendrickson Toyota - Service Center

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January 13, 2021

Overall so satisfied and pleasant with the welcoming and the kindness given to me. Great customer service and awesome staffs. Jerry & Patrick are awesome and very kind More

by JOANNEJOLIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Saint Fleur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry, Patrick
Jan 14, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! We are grateful for your business here at Al Hendrickson Toyota, and we will be sure to let Jerry and Patrick know that you appreciate their help. We look forward to your next visit!

January 12, 2021

Klaus is always helpful to me and I like that valet service is available. Work is done in reasonable amount of time and price is fair More

by BEVDANCIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Jan 12, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! Klaus is an excellent member of our team at Al Hendrickson Toyota, and we will be sure to let him know that you appreciate his help. We look forward to your next visit!

January 12, 2021

Your service center is great! Shedrick Anderson is the most attentive service writer I have ever had in all the years of owning a car. He took care of an issue I didn't even know I had. Never lose him! More

by DadofTwins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Jan 13, 2021 -

Al Hendrickson Toyota responded

We can't thank you enough for your confidence in our service team, and outstanding recommendation of Shedrick! We value your business here at Al Hendrickson Toyota and look forward to welcoming you back next time.

Jan 13, 2021 -

DadofTwins responded

Keep up the great work and I'll be buying another vehicle really soon! Just do me a favor, teach the sales people to not swarm like sharks, it's a true turn off. Thank you. I deal with Shedrick for all my needs. He is one stop help!!!

January 12, 2021

The service took to long 4 1/2 hours to change tires and alignment and the alignment is still off and pulls to the left More

by LANAWASHINGTONM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Al Hendrickson Toyota responded

This is a concerning review to read, and it doesn't sound like the efficient and thorough service we pride ourselves on here. I would be more than willing to speak with you directly about the lingering issues you are having with your vehicle. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

January 10, 2021

Excelente Services and Faster, Good Options. I’m happy with my car. They answer all my questions and show me all the possibly options. Thank you More

by SANDRAT.VANEGASMARIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ema Izquierdo, Fred Mohi
Jan 10, 2021 -

Al Hendrickson Toyota responded

Thank you for your trust in Al Hendrickson Toyota. We're committed to providing excellent service and I am glad that came through to you!

January 09, 2021

Was very disappointed that the car was serviced without being washed. This is the first time in so many years dealing with Toyota. Not too sure of the recommendations. More

by ESTHERMEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us this feedback. We do strive to accommodate all our guests here, and I will be sure to share this with my team. If there is anything more you would like to share with me, please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

January 08, 2021

From the time I arrive with my car for service until I pay at the counter I am treated with the utmost respect and courtesy. From Chris, the drivers who take me home and pick me up to the person I give m More

by MJWINFL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We strive to deliver a seamless service experience, and it is wonderful to hear that you are so confident in Chirs and the Al Hendrickson Toyota team. Drive safely in your vehicle, and we hope to see you back next time!

January 08, 2021

returning a lease.waited 30mins just to get someone returning a lease. waited 30mins just to get someone after checking in. But there were people just standing around poor service from first sales pe More

by BRUNOLUIS331
Recommend Dealer
No
Employees Worked With
not listed
Feb 15, 2021 -

Al Hendrickson Toyota responded

This is a concerning review to read, and it certainly doesn't sound like the friendly and attentive service we pride ourselves on here. It is always a pleasure to assist our customers, and I would be more than willing to speak with you directly about what happened. Please don't hesitate to give me a call. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

January 08, 2021

Fantastic customer service, Jarret in the service department was professional, very freindly & considerate. We are very happy with Al Hendrickson Toyota, will definitely recommend to others. More

by SHEEBA KALI COLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dino in Finace is Awesome ??
Jan 11, 2021 -

Al Hendrickson Toyota responded

Thank you for giving Al Hendrickson Toyota your business and recommendation! We are thrilled that Jarret took such great care of you during your service. We hope to have the opportunity to assist you again soon!

January 08, 2021

I purchased a used car on Tuesday night, told sales person and Manager I would be there Thursday afternoon to pick up car. The car was not ready at 3PM More

by DOLPHSTAR57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amber
Mar 11, 2021 -

Al Hendrickson Toyota responded

It is never our intention to cause an inconvenience and I apologize for leaving the wrong impression. This sounds frustrating and I will be sure to discuss this feedback with my team so we can work towards improving our processes. Thank you, Erik Coxwell - Internet Sales Director - 954-545-6926

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