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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.3
6,448 Reviews

6,448 Reviews of Al Hendrickson Toyota - Service Center

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January 25, 2023

You could have wash my car! + you park my car under a tree after service and brids poop all over it. Why make reservations if walk-in appointments finish before yours?🤔 More

by PEARTSUZANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Al Hendrickson Toyota responded

This feedback is concerning to read. I apologize if your visit wasn't as timely as we strive to provide. Additionally, I'm very sorry if your vehicle was not as clean after service. If you'd be interested in continuing this conversation, please feel free to contact me directly when you have a moment. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 25, 2023

Al Hendrickson Toyota is great, I have always went to them and they are always a pleasure. More

by CATHIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus
Jan 25, 2023 -

Al Hendrickson Toyota responded

Thanks for the review. We're glad that the Al Hendrickson Toyota team worked hard to assist you. See you next time!

January 25, 2023

Too much confusion going on and the people were not friendly except the guy that checked me in. More

by JBPRICHARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Al Hendrickson Toyota responded

I would like to apologize for your negative experience. We want so much more for our customers than 2-star service, and if you're willing, I want to speak with you about this directly. I hope to hear from you. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 25, 2023

I always get good service from my rep, Chris. Very efficient and accurate service for vehicle More

by DELRAYPED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Al Hendrickson Toyota responded

Thank you for the kind words and thoughtful review! We are delighted that Chris and our team provided you with top-notch service and we look forward to assisting you next time. -- Al Hendrickson Toyota Team

January 25, 2023

I bought a cpo Corolla hatchback 2021 from here. The car had a problem immediately after receiving it from the dealership. I brought it back right away for it to be fixed. It took them a week to loo More

by ERICBAEZ543
Recommend Dealer
No
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luther
Feb 06, 2023 -

Al Hendrickson Toyota responded

Eric, I apologize for the experience. I am disappointed to see that our team was unable to resolve your problem. I would like to learn more of the details that led to this 1-star review. I will look you up in our system but if I do not reach you, I hope you'll give me a call at your earliest convenience to discuss the matter in greater detail. I want to be sure that you are safely on the road in a timely manner. Thank you for your feedback - Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

January 25, 2023

I have been twice for standard service with my Tacoma and I have never had my service done so fast at a dealership before. Jennifer Burton was fast and courteous and I was out in an hour for my 10k service. More

by ddelfino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Jan 25, 2023 -

Al Hendrickson Toyota responded

Thank you for the 5-star review of Al Hendrickson Toyota! We are thrilled to hear that your second service visit went just as smoothly as the first. Jennifer will definitely appreciate your shoutout. Until next time, safe driving!

January 25, 2023

I had issues with my abs system/brake booster on my Prius that are covered under an extended warranty. I was already aware of this when I brought the car in and told service when I dropped of the car. I was More

by Leah.mclarty
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Burton
Jan 30, 2023 -

Al Hendrickson Toyota responded

Thank you for bringing this to my attention, Leah. I would very much like to hear more about your experience with our service team and I hope you'll be willing to give me a call at your earliest convenience to discuss the matter in greater detail. Thank you for your feedback, Norman Frantz - Service Manager - 954-545-6931

January 25, 2023

Thanks for the service provided last monday on my vehicle. Mr. Cadet took good care of my case. I appreciate it. More

by ELYSEEPIERRE58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Macwood Cadet
Jan 25, 2023 -

Al Hendrickson Toyota responded

Thank you for the review. We are happy to hear that the Al Hendrickson Toyota team impressed you and ensured you were well taken care of. See you around!

January 24, 2023

The service was courteous,efficient and Good. aaa aaaa aaaa aaaa aaaaa qaaaaaa aaaa aaaaa More

by AMITBOGO
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Al Hendrickson Toyota responded

Thank you so much for this 5-star review of Al Hendrickson Toyota! Until next time!

January 23, 2023

Jarrett was great. He made me feel like family from the Start. And made sure my issue was taken care of. Really appreciate him. More

by Elden710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Al Hendrickson Toyota responded

We're delighted you enjoyed working with Jarrett during your visit! If you have any other feedback regarding your recent experience or thoughts on how we can improve, please feel free to reach out to me directly when you have a moment. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

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