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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,147 Reviews

7,147 Reviews of Al Hendrickson Toyota - Service Center

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June 14, 2023

Mr. Jarrett Elder was very helpful, as always. It was a pleasure dealing with him. He is an asset to your organization. More

by ENDEAVORCOLEM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Al Hendrickson Toyota responded

We appreciate the kind feedback! Hearing that Jarrett delivered a successful service experience made our day. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

June 13, 2023

My car’s service was NOT completed . I am very dissatisfied for the service there More

by RAULGMILIANI
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Xxx
Jun 25, 2023 -

Al Hendrickson Toyota responded

We apologize for any frustration you experienced during your appointment, Raul. It is never our intention to provide incomplete service work. We would like to discuss this further and ensure that any concerns you have are resolved. Please give me a call at your convenience. Norman Frantz - Service Manager - 954-545-6931

June 13, 2023

Charged $479 after alignment/bal quoted and signed $160. Will take my Land Cruiser elsewhere. More

by ADRIEL.FURLONGE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mackwood
Jun 25, 2023 -

Al Hendrickson Toyota responded

Adriel, we do our best to keep our prices fair and it's never our intention to misinform our customers, so I'm very sorry we've let you down. I understand you're upset and that we've lost your future business, but your feedback will help us make improvements, so thank you for sharing. If there's anything else you can add, please reach out. Thank you, Norman Frantz - Service Manager - 954-545-6931

June 13, 2023

Charged $479 after alignment/bal quoted and signed $160. Will take my Land Cruiser elsewhere. More

by ADRIEL.FURLONGE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mackwood
Jun 25, 2023 -

Al Hendrickson Toyota responded

Adriel, we do our best to keep our prices fair and it's never our intention to misinform our customers, so I'm very sorry we've let you down. I understand you're upset and that we've lost your future business, but your feedback will help us make improvements, so thank you for sharing. If there's anything else you can add, please reach out. Thank you, Norman Frantz - Service Manager - 954-545-6931

June 13, 2023

Exceptional Saturday Service and Ongoing Satisfaction at Jarrett Elder Rating: ⭐⭐⭐⭐⭐ (5/5) I recently had the pleasure of getting my oil change done on a Saturday at Jarrett Elder, and I must say, the More

by james@schumaker.us
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Al Hendrickson Toyota responded

We are delighted to hear about your exceptional Saturday service experience at Al Hendrickson Toyota and your ongoing satisfaction with Jarrett Elder! We know it can be challenging for those with busy schedules, so we're happy to provide oil change services on a weekend. Thank you for choosing us as your trusted service provider, and we look forward to seeing you again in the future.

June 12, 2023

Short hand, my fluid was not topped off. My car wasn’t clean. Not good More

by josephbryan1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2023 -

Al Hendrickson Toyota responded

This feedback is concerning to read, and I understand why you're upset. We aim to deliver seamless service, and I apologize this was not been reflected in your experience. Please contact me directly when you have a moment to continue this conversation so that we can see how to assist you moving forward. Thank you, Norman Frantz - Service Manager - 954-545-6931

June 12, 2023

Exelente servicio. Fue muy rapido el servicio. Muchas gracias Toyota. Confiamos en ustedes # 1 👍👏 super More

by Choferpicis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Al Hendrickson Toyota responded

Gracias por la reseña! Nos da mucho gusto oír que tuvo una experiencia eficiente trabajando con el equipo Al Hendrickson Toyota. Apreciamos el apoyo y esperamos volver a verle en el futuro!

June 12, 2023

Staff are very helpful, and friendly. And I am very pleased with the level of services. More

by MARIELINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carvens Joseph
Jun 13, 2023 -

Al Hendrickson Toyota responded

Thanks for the great review of Al Hendrickson Toyota, Marie! We are here to help with any of your future service needs.

June 12, 2023

Very organized and efficient checking in. Good procedures and return with quotes. Organized and efficient. More

by ROSSETTI.BRUNNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Al Hendrickson Toyota responded

Rossetti, thank you for sharing your positive experience at Al Hendrickson Toyota. We're delighted to hear that everything was organized and efficient during your visit. Thank you for choosing us!

June 12, 2023

Excellent customer service from from Jerret Elder he keeps me updated on how my car is doing and what time it will be ready. More

by CEIRONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Al Hendrickson Toyota responded

We're delighted to hear that Jerret provided excellent customer service during your visit to Al Hendrickson Toyota! Thank you for your support, and we look forward to assisting you again in the future!

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