Al Packer Lincoln

Worst sales experience ever. Days went by before simple answers to quick questions. Refusal to offer ANYTHING off full sticker price. Finally decided to buy existing 2023 Navigat Days went by before simple answers to quick questions. Refusal to offer ANYTHING off full sticker price. Finally decided to buy existing 2023 Navigator off lot. After 3 days was told vehicle had just sold. This process went on for 3 weeks! 😧 Went back to my old dealer in NC. Negotiated price of 2024 model, was told about Lincoln discounts I qualified for ( never mentioned by Packer), and had vehicle delivered to my driveway in FL…. 4 days start to finish! More

Not able to do any deal and deliver fast as advertised. Seam not to be willing to earn a business but just to take it! Seam not to be willing to earn a business but just to take it! More

On Oct 4 2022, my Lincoln MKS was delivered by AAA to Al Packer with a malfunctioning fuel injector. After 5 weeks, 2 bills claimed and paid by the warranty company, 2 copays by me and another bill for almo Packer with a malfunctioning fuel injector. After 5 weeks, 2 bills claimed and paid by the warranty company, 2 copays by me and another bill for almost $800, the car is still there, not running. It has not been drivable for more than 5 miles for the past 5 weeks and sitting in their parking lot for 7 days now without even being plugged in for diagnosis, so I can’t even open up a new claim or get a rental car. The Service Manager Tim Olsen won’t return my calls. The General Manager Tracy Manzilotti will not intervene. They won’t diagnose the car, open a claim or give me a loaner. This car is the top of the Lincoln luxury line with all of the options. It was the dealership’s show car when bought in Delaware. I have opened a complaint file with Ford and Kacie Copeland says there is nothing she can do to get the dealership to walk into the parking area and get a diagnosis by plugging in the computer. They say other customers have priority over my car. I have never encountered such behavior from either a service provider nor a retailer. At this point, I cannot imagine ever doing business with Al Packer Lincoln, Al Packer Ford or the Ford Motor Co in the future. The truth is that once they got my money for services that they added onto the warranty work, they won’t back up their work and they want nothing to do with me because they have already ripped me off for the cash pay extras which may, or may not have been needed and may have caused the secondary problems. They are treating me like a leper and my car like a liability hot potato. This is unquestionably the worst experience with an automobile in my entire 70 years. If you purchase a car from these people, be forewarned that you may experience the same level of service for that vehicle. More

Called to check availability on vehicle I was told it was gone ! But they did have another one for $5000 more ! Called back and another salesman said they did have it in stock so I told him I would come look gone ! But they did have another one for $5000 more ! Called back and another salesman said they did have it in stock so I told him I would come look at it ! 10 minutes later I got a called it was sold to wholesale that morning ?????? Why put online and why wholesale it ???? They are not honest people they I DO NOT RECOMMEND DOING BUSINESS WITH THEM ! I hope the manager knows what they are pulling !!! Too many honest dealers to put up with games More

Website pricing was wrong. I asked if a vehicle was available then told no not at the advertised price. The website was not updated and continued to show the wrong price. Why I asked if a vehicle was available then told no not at the advertised price. The website was not updated and continued to show the wrong price. Why advertise a price when it's wrong. My understanding is that the item should be sold at the advertised price which I believe is law! More

Joe Hunter sales agent is a great sales Rep. He spent a Joe Hunter sales agent is a great sales Rep. He spent a lot of time with us. Could not ask for a better sales rep. He was great he new everything ab Joe Hunter sales agent is a great sales Rep. He spent a lot of time with us. Could not ask for a better sales rep. He was great he new everything about the car. He is a credit to your company. I love the car. This is my third Lincoln. Went to look at the Caddy but came back to the Lincoln it’s a better car for the money. More

left 6 messages no one returns my calls was over charged spent $105k now no communication.Customer service useless i change cars every 2 years never with them Melvyn spent $105k now no communication.Customer service useless i change cars every 2 years never with them Melvyn More

I wish to express my gratitude for the excellent service I was provided by the Quick Lane via the expert guidance of James Smith. James has overseen the status of my vehicles for several years and as long I was provided by the Quick Lane via the expert guidance of James Smith. James has overseen the status of my vehicles for several years and as long as he is employed I will be a customer. Each trip for routine maintenance or urgent care he provides the same efficiency and professional attitude that assures me I will obtain the quality of service I appreciate. More

“Fantastic car buying experience, Wonderful salesperson." Sahd Nachawi This is my third Lincoln and third dealership and this was the best experience we have had. No surprises, no pressure salesperson." Sahd Nachawi This is my third Lincoln and third dealership and this was the best experience we have had. No surprises, no pressure. Our sales person, Sahd Nachawi, was the best. He was knowledgeable, friendly, and courteous. Due to the pandemic and being a weekend day, the insurance transfer process was very slow. Sahd displayed a tremendous amount of resolve and kept the process on track. We received what we expected for our trade in and the transaction was quick, easy and enjoyable as possible. We couldn't have asked for a more pleasant buying experience. Our 2021 Corsair is great! Bob Sharrard More

Poor service. Primary fault (engine light) not worked even after the vehicle was brought in 4 times for the same issue. Additional issues have had 2 to 3 return warranty claims that are still not correct even after the vehicle was brought in 4 times for the same issue. Additional issues have had 2 to 3 return warranty claims that are still not corrected. The final bill was higher than quoted work even with warranty. Service writer not available to discuss the variance when picking up and will not return calls. No valet to bring the vehicle to the service area while two other service writers watch for 20 minutes unwilling to help until we had to walk through the lot looking for the vehicle. Once we find the vehicle it has a low tire pressure light that we still can’t get help with and have to drive to a gas station to service. Vehicle was returned to us still having 3 of the 4 original issues and a part has to be back ordered for the 4 issue. Was even told that we would have better options if we had bought the vehicle from them instead of purchasing from a different dealership by the service manager. This is not the first issues had with this dealership. More