I would give zero stars if I could. I recently contacted Al Packer Lincoln and inquired about a 2018 Lincoln Navigator Black Label. I explained to the sales team regarding a trade-in and that I was an x-plan member. The sales manager agreed on my trade-in value based on the photos, VIN, and mileage of my vehicle along with honoring the x-plan. I memorialized the price and terms via e-mail and sent the manager my credit card information for authorization as a deposit. I asked for drafting instructions so I could wire the money. The following day the sales manager wouldn't answer my phone call but simply wrote an e-mail apologizing for the "mistake" because his GM could not participate in the x-plan pricing on the Navigator at this time. The e-mail stated that in the future when production is higher then the GM may consider participating in x-plan pricing. Business law 101= apparent authority vs. inherent authority. In other words Al Packer Lincoln did not want to sell a $98,000 + MSRP vehicle for about $6,000 off. FYI Al Packer Lincoln, when production is higher, I will ask for at least $10,000 of the MSRP on a $100k vehicle. Good luck Al Packer Lincoln. I'll spend my almost $100k at a more honorable Lincoln dealer that owned up their word and honored x-plan pricing on the 2018 Lincoln Navigator when production was "low".