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Al Packer Lincoln

4.9

33 Lifetime Reviews

1530 N Military Trail, West Palm Beach, Florida 33409 Directions
Call (561) 868-2865

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33 Reviews of Al Packer Lincoln

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January 20, 2018

"Great Service!"

- Summer 05

Very friendly sales person, great service and worked with me to get the vehicle I wanted! my sales person even even gave me a ride to meet my sister as I had to get my trade in.

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Recommend Dealer
Yes
Employees Worked With
Keri Trexler
December 28, 2017

"Don't Waste Time!"

- jlaw2018

I would give zero stars if I could. I recently contacted Al Packer Lincoln and inquired about a 2018 Lincoln Navigator Black Label. I explained to the sales team regarding a trade-in and that I was an x-plan member. The sales manager agreed on my trade-in value based on the photos, VIN, and mileage of my vehicle along with honoring the x-plan. I memorialized the price and terms via e-mail and sent the manager my credit card information for authorization as a deposit. I asked for drafting instructions so I could wire the money. The following day the sales manager wouldn't answer my phone call but simply wrote an e-mail apologizing for the "mistake" because his GM could not participate in the x-plan pricing on the Navigator at this time. The e-mail stated that in the future when production is higher then the GM may consider participating in x-plan pricing. Business law 101= apparent authority vs. inherent authority. In other words Al Packer Lincoln did not want to sell a $98,000 + MSRP vehicle for about $6,000 off. FYI Al Packer Lincoln, when production is higher, I will ask for at least $10,000 of the MSRP on a $100k vehicle. Good luck Al Packer Lincoln. I'll spend my almost $100k at a more honorable Lincoln dealer that owned up their word and honored x-plan pricing on the 2018 Lincoln Navigator when production was "low".

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Recommend Dealer
No
Employees Worked With
Manny; Michael Downs
August 16, 2017

"Service issues"

- Cpett

Absolutely LOVED the pick up service for maintenance or repairs. Unfortunately, that's were the service STOPPED. My vehicle ,2017 MKZ, has been there for a week yesterday, for an oil change, tire rotation, wash & to look into the possible transmission issue. I have received not one phone call with any updates. I have called numerous times for an update on my vehicle with no call back at all. Saturday I finally called and the sweet young lady that answers the service phone looked into it and said the vehicle had been assigned to a technician but no one has looked at it yet. Still one week and one day later I have heard nothing. HOW DISAPPOINTING!!!!! Follow up is crucial!!!

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Recommend Dealer
Yes
Employees Worked With
Shorty
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