Al Packer's White Marsh Ford

Wonderful Experience From start to finish this was a great experience. I love my new car and my salesman Frank Janezic was a pleasure to work with. He was exactly what a s From start to finish this was a great experience. I love my new car and my salesman Frank Janezic was a pleasure to work with. He was exactly what a salesman should be, never pushy, friendly and helpful More

Professional and Accomodating Bob Bayer was very professional and accommodating during my recent visit to Al Packer. I came in because my brakes were acting strange and for my 140 Bob Bayer was very professional and accommodating during my recent visit to Al Packer. I came in because my brakes were acting strange and for my 140,000 mile maintenance. He aided with my getting a shuttle ride to and from my house, even though my appointment ran after the allotted time for the shuttle service. I greatly appreciated this, as I had personal issues to attend to at home. Thank you, again, for the prompt and honest service. (Side note: my brakes were okay.) More

Beware of the Finance Departmemt at Al Packer The best part of Al Packers dealership is Tony McDowell in Service and he's leavimg. I was so ripped off by the Finance Mgr here when I bought my veh The best part of Al Packers dealership is Tony McDowell in Service and he's leavimg. I was so ripped off by the Finance Mgr here when I bought my vehicle. I was conned into buying a $6000 maintenance agreement that he promised would cover every possible mtce issue for the life of the vehicle, including tires. Of course, it didn't. This guy was straight out of a gangster movie. No support from Ford or the dealership. Never again! More

Exceptional Customer Service We drive an hour to get our truck serviced at this dealership. From scheduling service, appearance of dealership, all staff are positive and friendly, We drive an hour to get our truck serviced at this dealership. From scheduling service, appearance of dealership, all staff are positive and friendly, to your personal service provider Jonathan Luther this dealership is probably the top. This is not our first vehicle, as we are in our sixties. Normally you get white glove service when you buy the vehicle and then when it is time for Service you find a nightmare. But, not here we have received white glove service for a year and a half now. Waiting and restrooms are clean. All staff that pass by acknowledge you with a hello. Including the Service technician that delivers your vehicle back after servicing and washing it. Thank you! More

Service Very pleased with each service representative. That I’ve worked with. They have have been very helpful to me from getting me a rental car to removing Very pleased with each service representative. That I’ve worked with. They have have been very helpful to me from getting me a rental car to removing and replacing car seats to taking me home. More

excellent service it's been a pleasure dealing with Aaron on all my service needs with my company vehicles and now my personal vehicles because of his professionalism a it's been a pleasure dealing with Aaron on all my service needs with my company vehicles and now my personal vehicles because of his professionalism and promptness to getting my vehicles back on the road. thank you More

Certified Used Car Experience Overall it was a great experience from the team at Al Packer when I was looking for a certified used Ford Explorer. Very knowledgeable and engaging d Overall it was a great experience from the team at Al Packer when I was looking for a certified used Ford Explorer. Very knowledgeable and engaging during the process. More

Excellent dealership with great prices and good service They have provided me with very competitive upfront pricing and the whole process of buying my new car was a breeze. looking forward to continue the They have provided me with very competitive upfront pricing and the whole process of buying my new car was a breeze. looking forward to continue the relationship with al packer for the years to come. More

Very Profssional. I'm some glad Al Packer got a very professional service advisor like Antonio Mcdowell. I give him the highest praise for knowing his job and e I'm some glad Al Packer got a very professional service advisor like Antonio Mcdowell. I give him the highest praise for knowing his job and explaining in details to the customer about the problem in their car. More

Just outstanding Everyone at Al Packer does a fantastic job your technicians are top-notch and your service writers and managers are the best. I would always recommend Everyone at Al Packer does a fantastic job your technicians are top-notch and your service writers and managers are the best. I would always recommend out packer More