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Al Packer's White Marsh Ford

Baltimore, MD

3.8
811 Reviews
Al Packer's White Marsh Ford has been serving the Baltimore area since 1962 and we are committed to making your next sales or service experience the best experience you have ever had.
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9801 Pulaski Hwy

Baltimore, MD

21220

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Showing 811 reviews

July 30, 2018

Wonderful Experience From start to finish this was a great experience. I love my new car and my salesman Frank Janezic was a pleasure to work with. He was exactly what a s More

by Lucky Lola
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Janezic
Aug 03, 2018 -

Al Packer's White Marsh Ford responded

Thank you for the kind words. We are so happy to see you experience with us was such a great one. We can't wait to see you again, Have a lovely week!

July 30, 2018

Professional and Accomodating Bob Bayer was very professional and accommodating during my recent visit to Al Packer. I came in because my brakes were acting strange and for my 140 More

by Michelle Pollhein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Bayer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I cannot reccall, but the shuttle driver was extremely friendly and assisted with my door. True gentlemen!
Aug 04, 2018 -

Al Packer's White Marsh Ford responded

Thank you for the marvelous feedback. We are overjoyed to hear that our team provided you with outstanding service. We are so happy that you had a great service experience. We can't wait to see you again. Take care!

July 28, 2018

Beware of the Finance Departmemt at Al Packer The best part of Al Packers dealership is Tony McDowell in Service and he's leavimg. I was so ripped off by the Finance Mgr here when I bought my veh More

by Linda D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Arnold Silverman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance Mgr, Tony McDowell
Aug 20, 2018 -

Al Packer's White Marsh Ford responded

Linda, Thank you for the feedback. We are very sorry to see that you did not have a positive encounter with us. Thank you for bringing this to our attention. We would like to address this matter with you further. We would appreciate it if you could please reach out to Don directly at dhuebel@alpacker.com, to discuss this matter further. We hope to hear from you. Have a nice week.

July 22, 2018

Exceptional Customer Service We drive an hour to get our truck serviced at this dealership. From scheduling service, appearance of dealership, all staff are positive and friendly, More

by Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnathan Luther
Jul 26, 2018 -

Al Packer's White Marsh Ford responded

Thank you for the kind feedback. We are so happy to hear that you had a wonderful experience with us. We're so glad that our team provided you with excellent service. We look forward to seeing you again. Take care!

July 19, 2018

Service Very pleased with each service representative. That I’ve worked with. They have have been very helpful to me from getting me a rental car to removing More

by Twinkle12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Worth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Topper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony McDowell, Paul Mox
Jul 20, 2018 -

Al Packer's White Marsh Ford responded

Thank you for the kind words. We are so excited to hear that you had a great experience with us. We're happy that each one of our team members took excellent care of you and were so helpful. We look forward to seeing you again. Have a nice week!

July 18, 2018

excellent service it's been a pleasure dealing with Aaron on all my service needs with my company vehicles and now my personal vehicles because of his professionalism a More

by nothing but fords
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Aaron Younger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2018 -

Al Packer's White Marsh Ford responded

Thank you for the kind words. We're so happy to hear that you had a great experience with us. We are delighted that our team provided you with great service and Aaron was a joy to work with. We'll see you next time. Drive safe!

July 16, 2018

Certified Used Car Experience Overall it was a great experience from the team at Al Packer when I was looking for a certified used Ford Explorer. Very knowledgeable and engaging d More

by PHall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Janezic
Jul 17, 2018 -

Al Packer's White Marsh Ford responded

Thank you for the wonderful words. We're so glad to hear that your experience with us was a great one. We're thrilled our team provided you with fabulous service and Frank was so knowledgeable and engaging. We will see you next time. Drive safe!

July 13, 2018

Excellent dealership with great prices and good service They have provided me with very competitive upfront pricing and the whole process of buying my new car was a breeze. looking forward to continue the More

by Costa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2018 -

Al Packer's White Marsh Ford responded

Thank you for the wonderful words. We're so glad that you had such an enjoyable experience with us. We're glad that our team made everything smooth and easy and Lance was a joy to work with. We'll see you next time. Drive safe!

July 06, 2018

Very Profssional. I'm some glad Al Packer got a very professional service advisor like Antonio Mcdowell. I give him the highest praise for knowing his job and e More

by Lito5254
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Simon Porter., Tony McDowell
Jul 06, 2018 -

Al Packer's White Marsh Ford responded

Thank you for the wonderful words. We are thrilled to see that your visit with us was a great one. We're happy that our team provided you with outstanding service and Antonio was so professional and helpful. We look forward to seeing you again. Drive safe!

July 05, 2018

Just outstanding Everyone at Al Packer does a fantastic job your technicians are top-notch and your service writers and managers are the best. I would always recommend More

by Jackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Worth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kleinsmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony McDowell
Jul 06, 2018 -

Al Packer's White Marsh Ford responded

Thank you for the fabulous feedback. We are so thrilled to hear that our team provided you with marvelous service and your experience with us was wonderful. We can't wait to see you again. Drive safe!

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