Al Packer's White Marsh Ford

Great service from lance Johnson and I will be back to see l Lance Johnson was great to deal with, he didn't waste time and got the the paperwork complete and I was on my way with my new transit connect Lance Johnson was great to deal with, he didn't waste time and got the the paperwork complete and I was on my way with my new transit connect More

New 2018 F 150 Great attention to what I was looking for by my Salesman Lance Johnson He was very knowledgeable and a pleasure to work with on my new vehicle Great attention to what I was looking for by my Salesman Lance Johnson He was very knowledgeable and a pleasure to work with on my new vehicle More

Excellent Service When arriving at Al Packer I was greeted with the utmost respect without feeling any pressure. When Craig Parks first approached me, he treated me as When arriving at Al Packer I was greeted with the utmost respect without feeling any pressure. When Craig Parks first approached me, he treated me as if he was there to help me rather than sell me. After speaking with him I felt comfortable with forward actions in my purchase. After I finally found the truck that I wanted, he worked with me to find the best option so that I could leave with my brand new Ford F-150. Overall my experience with Craig was the best car buying experience that I have ever encountered. I will definitely recommend him and Al Packers to others because of the comfort that I experienced. More

Quality Antonio McDowell was very polite, and expedient. All my service visits have been handled in a timely manner and the dealership is pleasant. The wait Antonio McDowell was very polite, and expedient. All my service visits have been handled in a timely manner and the dealership is pleasant. The waiting area is clean, quiet and accommodating. More

My experiece at Al packer Ford White Marsh. My experience with Al Packer was excellent because they have the most professional staff like Antonio Mc Dowell. He is very professional regading on h My experience with Al Packer was excellent because they have the most professional staff like Antonio Mc Dowell. He is very professional regading on how he treat and talk to customers like me. He exlpains everything in detail on what to do regarding for the proper mentainance for my car, and that is why I will be always a loyal Al Packer Ford customer . More

Mustang maintenance I always receive the best and utmost professional attention from the staff at Al Packer Ford. They keep my coming back by offering available appointme I always receive the best and utmost professional attention from the staff at Al Packer Ford. They keep my coming back by offering available appointment times and keeping to the timeline. I’m always greeted with a smile and given great advice. Thank you Tony for all your service. More

check engine light on This is the second time I have needed to take my car in for service. My "check engine" light was on. Paul Mox was the Al Packer Ford representative This is the second time I have needed to take my car in for service. My "check engine" light was on. Paul Mox was the Al Packer Ford representative that took care of me. He kept me informed of the progress of my car and answered a few maintenance questions for me before I left. Everyone is always pleasant and the waiting room is clean and comfortable. I will definitely return when my car needs further service. More

I had an awesome experience at Al Packer. Arnold Silverman made my experience at Al Packer a pleasant one. His experience and knowledge was very helpful in making my decision an easy one. I lo Arnold Silverman made my experience at Al Packer a pleasant one. His experience and knowledge was very helpful in making my decision an easy one. I love my Ford Focus SEL. Thank you all at Al Packer Ford for the experience. More

New rep, same great service!!!! I went in for my maintenance check and I usually go to the service desk to the left when I arrived. On this particular day I was instructed to go to t I went in for my maintenance check and I usually go to the service desk to the left when I arrived. On this particular day I was instructed to go to the right. I didn't even know that the service area extended to the right.I was a little hesitant because I was very pleased with the reps to the left. I was greeted by Steve Harrell who was very pleasant. ( I don't think I've ever been there when they weren't) He proceeded to take all my info and asked if there was anything else I might need why I was there. I mentioned a firmware update and without blinking he said he would check on it. (I knew an update would be a lot more time that I didn't reserve) Steve also asked if I had "the works card". I told him no and he took the time to explain it to me and sign me up for one even though I know they were extremely busy. The card actually saved me quite a few dollars. In these days of everyone pushing you through service places like you're not important, this was another refreshing moment at Al Packer!!! Working in a hospital, I know the value of great customer service and it is always nice to see it these days. What a nice day once again at a place where most people, including me, really don't want to spend their day. Steve and the crew there are truly examples of Great Customer Service" Thanks again More

130,000 mile maintenance and brake noise I am, overall, very pleased with the service department and Robert Bayer. The only problem is that I have a weird noise during braking (not normal) a I am, overall, very pleased with the service department and Robert Bayer. The only problem is that I have a weird noise during braking (not normal) and the department was unable to determine / recreate the noise. Still an issue. More