Al Packer's White Marsh Ford

Working with Troy Thacker This was my first experience with Al Packer Ford. Troy Thacker was outstanding in communicating and assisting me. He made my wife and feel very welco This was my first experience with Al Packer Ford. Troy Thacker was outstanding in communicating and assisting me. He made my wife and feel very welcome and relaxed in handling this transaction. Also, I had the opportunity to meet the General Manager, the Customer Relatons Manager and the Finance Manager and everyone was extremely helpful. FYI, I spent the past 20 years working with senior executives of Forrune 500 Companies on the topic of Customer Experience and my experience with Troy Thacker deserves a 5-star rating. More

Aaron Younger provided everything a customer deserved Aaron Younger and the staff were courteous and helpful. The shuttle driver was prompt and pleasant. I have never used Al Packer before but I would d Aaron Younger and the staff were courteous and helpful. The shuttle driver was prompt and pleasant. I have never used Al Packer before but I would definitely return. Thank you. More

Very nice experience Mr Nate Burgess was very helpful in getting my car. He was very professional I got everything I wanted in the car. Thank you Mr. Nate for everything. Mr Nate Burgess was very helpful in getting my car. He was very professional I got everything I wanted in the car. Thank you Mr. Nate for everything. More

Great service from lance Johnson and I will be back to see l Lance Johnson was great to deal with, he didn't waste time and got the the paperwork complete and I was on my way with my new transit connect Lance Johnson was great to deal with, he didn't waste time and got the the paperwork complete and I was on my way with my new transit connect More

Excellent Service When arriving at Al Packer I was greeted with the utmost respect without feeling any pressure. When Craig Parks first approached me, he treated me as When arriving at Al Packer I was greeted with the utmost respect without feeling any pressure. When Craig Parks first approached me, he treated me as if he was there to help me rather than sell me. After speaking with him I felt comfortable with forward actions in my purchase. After I finally found the truck that I wanted, he worked with me to find the best option so that I could leave with my brand new Ford F-150. Overall my experience with Craig was the best car buying experience that I have ever encountered. I will definitely recommend him and Al Packers to others because of the comfort that I experienced. More

New 2018 F 150 Great attention to what I was looking for by my Salesman Lance Johnson He was very knowledgeable and a pleasure to work with on my new vehicle Great attention to what I was looking for by my Salesman Lance Johnson He was very knowledgeable and a pleasure to work with on my new vehicle More

Quality Antonio McDowell was very polite, and expedient. All my service visits have been handled in a timely manner and the dealership is pleasant. The wait Antonio McDowell was very polite, and expedient. All my service visits have been handled in a timely manner and the dealership is pleasant. The waiting area is clean, quiet and accommodating. More

My experiece at Al packer Ford White Marsh. My experience with Al Packer was excellent because they have the most professional staff like Antonio Mc Dowell. He is very professional regading on h My experience with Al Packer was excellent because they have the most professional staff like Antonio Mc Dowell. He is very professional regading on how he treat and talk to customers like me. He exlpains everything in detail on what to do regarding for the proper mentainance for my car, and that is why I will be always a loyal Al Packer Ford customer . More

Mustang maintenance I always receive the best and utmost professional attention from the staff at Al Packer Ford. They keep my coming back by offering available appointme I always receive the best and utmost professional attention from the staff at Al Packer Ford. They keep my coming back by offering available appointment times and keeping to the timeline. I’m always greeted with a smile and given great advice. Thank you Tony for all your service. More

check engine light on This is the second time I have needed to take my car in for service. My "check engine" light was on. Paul Mox was the Al Packer Ford representative This is the second time I have needed to take my car in for service. My "check engine" light was on. Paul Mox was the Al Packer Ford representative that took care of me. He kept me informed of the progress of my car and answered a few maintenance questions for me before I left. Everyone is always pleasant and the waiting room is clean and comfortable. I will definitely return when my car needs further service. More