Al Packer's White Marsh Ford

Salesperson was great! But the checkout clerk was a out of line trying to sell everything under the sun. Then shafted me with a high interest rate. But I new I was refinanc But the checkout clerk was a out of line trying to sell everything under the sun. Then shafted me with a high interest rate. But I new I was refinancing anyway. Next time I’ll get up and leave when this happens. More

Did most of the negotiating and paperwork online. So I was able to finish at the dealership very quickly. I definitely recommended Al Packer Ford. was able to finish at the dealership very quickly. I definitely recommended Al Packer Ford. More

This dealership ranks right up there with one of the worst I have ever dealt with. I received an offer to buy a vehicle from them from a third party site (True Car) for a predetermined price which they worst I have ever dealt with. I received an offer to buy a vehicle from them from a third party site (True Car) for a predetermined price which they refused to honor and wanted to tack on additional fees of $995 for "certified pre-owned" which was clearly included in the price quote. The salesperson that I dealt with was absolutely horrible, he communicated poorly and was borderline rude. We were trying to do a deal for over 3 days and I eventually just had to walk away because they were just unwilling to compromise on anything at all, very poor customer service. Their ad stated that they would do at home delivery because of Covid but they flat out refused and demanded that I had to come in person for no good reason. I really tried to make it work, I was approved for a loan but due to the distance(70 miles one way) and their refusal to deliver as they advertised I needed to arrange for someone to come with me to get the vehicle back home. Now in all fairness the delivery radius is 50 miles but I offered to meet within the 50 miles and that request was refused. I even offered to pay a holding deposit until I could get there the very next morning but again no compromises at all, basically it was their way or no way at alI so after all of the frustration I chose to take my business elsewhere. You have been warned. More

Unfortunately my experience with Al Packer, located at 9801 Pulaski hway Baltimore, MD, 21220 was not very good From the staff not communicating truthful and non conflicting fact / quotes to the cust 9801 Pulaski hway Baltimore, MD, 21220 was not very good From the staff not communicating truthful and non conflicting fact / quotes to the customer, Over all, Sales, Servie ( 2 days after a purchase ) and finance professionalism, and forcefulness, stating, " just sign here, just sign here" overall I am very disappointed in this dealership. Ps It seem as though their concerned was about A Sale., No service, even after 2nd day of purchase, just sign and go....... Signed, Very Unhappy Customer More

We can't say enough for Troy. He made the experience of finding us a new Explorer SUV super smooth and we left feeling great about our decision and purchase. Thanks to Jimmy in financing as well! finding us a new Explorer SUV super smooth and we left feeling great about our decision and purchase. Thanks to Jimmy in financing as well! More

Unfortunately my experience was not a good one. The sale's person was lest then thrilled to see me. after driving 3 hours to get there I was out in about an hour. The sales person made no attempt to d sale's person was lest then thrilled to see me. after driving 3 hours to get there I was out in about an hour. The sales person made no attempt to deal with me or offer me options to get a deal done. Once I told him that the number he came back to me with for a monthly payment was far above what I had told him he basically told me to kick rocks. No negotiations. I would not tell anyone to travel there. Thomas Bradley Owner Tazmo Enterprises Inc. More

F-350 Thanks for the great deal, everyone was very nice. Very happy so far with my truck thanks Tom Miller and Richard malinsky I will definitely buy my nex Thanks for the great deal, everyone was very nice. Very happy so far with my truck thanks Tom Miller and Richard malinsky I will definitely buy my next ford truck there, I drove 5 hours to get this truck and it was well worth the drive More

Arnold Silverman is our sales representative and has done a great job getting us into the car we want. Also getting us at a price we can afford. a great job getting us into the car we want. Also getting us at a price we can afford. More

Has been a Great Experience at Al Packer White Marsh. My first trip into the service department to received a undercoating, I was greeted and everyone seem very helpful, It was a great experience, one tha My first trip into the service department to received a undercoating, I was greeted and everyone seem very helpful, It was a great experience, one that not used to when you go to a dealership. Al Packer white marsh should be very proud of their staff. from buying the car to service dept. great help and so welcoming. More

Everything at Al Packer was very good experience. Working with Tom Miller, our Sales Rep., was outstanding. He was professional, knowledgeable and outstanding to buy from. Working with Tom Miller, our Sales Rep., was outstanding. He was professional, knowledgeable and outstanding to buy from. More