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Al Packer's White Marsh Ford

Baltimore, MD

3.8
811 Reviews
Al Packer's White Marsh Ford has been serving the Baltimore area since 1962 and we are committed to making your next sales or service experience the best experience you have ever had.
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9801 Pulaski Hwy

Baltimore, MD

21220

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Showing 811 reviews

September 19, 2017

Amazing service Aaron Younger went above and beyond to get my vehicle fixed. With having two small children and my husband deployed he made sure we were well taken ca More

by Jennifer Marshall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Younger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2017 -

Al Packer's White Marsh Ford responded

We appreciate the wonderful compliments. We are so happy you had a fantastic experience with us. We are so happy to know Aaron provided you with outstanding customer service and took excellent care of you during your visit. Thank you for the great review. We can't wait to see you next time. On behalf of the Al Packer's White Marsh Ford family please thank your husband for his services! Thank you again and drive safe!

September 18, 2017

Good Selection and Prices Steve Lefko was Excellent to work, very negotiable for the rates and very knowledgeable about the vehicles that they have onsite. The dealership it More

by Todd
Recommend Dealer
Yes
Employees Worked With
Steve Lefko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2017 -

Al Packer's White Marsh Ford responded

Todd, Thank you for the great review. We appreciate the positive feedback and are happy to hear that you enjoyed your experience with us. We are delighted our team member took great care of you. However, we see you were not fully satisfied with your visit with us. We would like to discuss this further. If you wouldn’t mind please reaching out to us at jlefko@AlPacker.com, we would like to talk about this more. We hope to hear from you. Thank you again and have a great rest of the week!

September 18, 2017

Great sales experience Jamal was very helpful in meeting my needs and expectations. He also promptly returned my phone calls. I would recommend others to see him if they are More

by Michael Gietka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamal Douglas
Sep 19, 2017 -

Al Packer's White Marsh Ford responded

We appreciate the wonderful review. We are thrilled to hear that your experience here with us was so amazing. We are thrilled Jamal provided you with outstanding customer service and took excellent care of you. We look forward to your next visit. Take care!

September 18, 2017

Great experience. We went looking at Explorers. We were undecided and not sure if we wanted a 4 or 6 cylinder. Nathan was very helpful and took the time to go over the More

by Tom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2017 -

Al Packer's White Marsh Ford responded

Thank you for the great compliments. We are thrilled to hear that your experience with us at Al Packer's White Marsh Ford was so great. We are happy that Nate provided you with outstanding service and made your process smooth and stress-free. We thank you so much for the kind words. We'll see you next time. Drive safe!

September 17, 2017

Great experience! This is the second vehicle we've bought from Nathaniel Burgess. Everyone involved was knowledgeable and professional. We traveled from NY to get a gre More

by goodtidyings
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2017 -

Al Packer's White Marsh Ford responded

Thank you so much for the kind feedback. We are thrilled to hear that you had another wonderful car buying experience here with us. We're happy that Nate provided you with fantastic service and made your experience a great one. We can't wait to see you next time. Drive safe!

September 15, 2017

Fantastic Service I have bought several vehicles from Lance. He has always been warm and friendly. Lance will never pressure you to do anything you do not want to do. M More

by StevieJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2017 -

Al Packer's White Marsh Ford responded

Thank you for the lovely feedback. We are so happy to hear that you always have a wonderful car buying experience here with us. We're delighted that Lance is so helpful and always provides you with great service. We are thrilled to hear we make your car buying experiences so enjoyable. We'll see you next time. Drive safe!

September 15, 2017

Spectacular This was my first time being able to get myself into a brand new car. Nate Burgess and the guys at Al Packer did an amazing job helping me understand More

by Firsttimebuyer97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2017 -

Al Packer's White Marsh Ford responded

Thank you for the wonderful feedback. We are delighted to hear that you had a wonderful car buying experience here with us at Al Packer's White Marsh Ford. We are happy to hear that our team members provided you with excellent service and Nate was so helpful. We can't wait to see you next time. Thank you again and drive safe!

September 13, 2017

I loved it very nice staff and super friendly I loved the experience so much I had my sister flight in from Indiana and buy a car my brother and other sister is next More

by Ebean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Eichelberger
Sep 15, 2017 -

Al Packer's White Marsh Ford responded

We are thrilled to hear you loved your experience and have referred us to your family. That is the highest compliment we could receive. Thank you for you and your families trust and we look forward to assisting you in the future!

September 12, 2017

Service Aaron did a top notch job for me. I had a minor issue and he handled it like it was the most important job he had all day. Kudos to Aaron. More

by Timothy Neuman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron. Younger
Sep 15, 2017 -

Al Packer's White Marsh Ford responded

Thank you for the great feedback. We are so happy to hear that you had a great service experience here with us. we're thrilled Aaron provided you with fantastic service. We will see you next time. Drive safe!

September 11, 2017

Great experience Staff was very professional & accomidating. Came in on Saturday morning without an appointment to get an oil change. Spoke with Paul Sarandos in refer More

by Tommy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arnold Silverman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Sarandos & Anthony from service don't remember his last name.
Sep 15, 2017 -

Al Packer's White Marsh Ford responded

Tommy, Thank you for the wonderful feedback. We are so happy to hear that you had a great experience here with us on Saturday. We are delighted to know that our team members provided you with great service and that Paul did an excellent job of taking care of you. We appreciate the kind words. We'll see you next time. Drive safe!

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