Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Al Packer's White Marsh Ford
Baltimore, MD
811 Reviews
Al Packer's White Marsh Ford has been serving the Baltimore area since 1962 and we are committed to making your next sales or service experience the best experience you have ever had.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 811 reviews
August 16, 2017
Excellent and Effecient Service! If you need a high quality, efficient, friendly and cost effective oil change - I highly recommend Al Packer Quick Lane. After being turned away by a If you need a high quality, efficient, friendly and cost effective oil change - I highly recommend Al Packer Quick Lane. After being turned away by another local quick lane, I called Al Packer and was encouraged to come right over. I arrived and was quickly greeted, scheduled and the car was serviced in less than an hour. Friendly, fast and professional service! More
by Irish88
Employees Worked With
Adam Baier
August 11, 2017
Excellent service department w/Robert Bayer I went in for an oil change and had the service team look at my passenger door for a door lock issue. Robert Bayer in service advised me the parts had I went in for an oil change and had the service team look at my passenger door for a door lock issue. Robert Bayer in service advised me the parts had to be ordered and he would notify me when they were in to setup my next appointment. When the parts were on hand Robert called me and setup the appointment. I came in on the scheduled day and Robert walked my truck through the warranty work. He had it done in the time he told me and kept me advised of its progress. This is my second time dealing with Robert Bayer and he definitely knows his job. His customer service and follow through will keep me coming back to the service department at Al Packer White Marsh Ford. Excellent Job. More
by julia1966
Employees Worked With
Robert Bayer
August 08, 2017
"AWESOME Job Arnold"!!!! Thanks for all your help!!!! This was our third car from Al Packer's White Marsh Ford and it won't be our last!!! Thanks Arnold Silverman for making the Sales process so easy. A This was our third car from Al Packer's White Marsh Ford and it won't be our last!!! Thanks Arnold Silverman for making the Sales process so easy. Arnold knew what we were looking for; what style car, what type or performance, price, etc. He showed us a couple of possibilities and we drove home with a new car!! Couldn't be happier!!! More
by Dale SHADDOCK
Employees Worked With
Arnold Silverman
July 25, 2017
excellent service Thank you for maintaining excellent services! I was greeted with warm smile and high energy and hospitality...The wait time was excellent. The custome Thank you for maintaining excellent services! I was greeted with warm smile and high energy and hospitality...The wait time was excellent. The customer wait area is neat and cozy..Thank you. More
by ford focus
Employees Worked With
Paul Sorendos
July 22, 2017
Great job Used them several times, they did a great job! I was very satisfied. My car was so clean when they returned it, it sparkled. The staff were friendly Used them several times, they did a great job! I was very satisfied. My car was so clean when they returned it, it sparkled. The staff were friendly and very respectful. More
by Freddie
Employees Worked With
Al Mox
July 20, 2017
Quicklane service Outstanding customer service and friendly staff. Competitive pricing, that includes tire rotation Will continue to service my vehicle at Al Packer for Outstanding customer service and friendly staff. Competitive pricing, that includes tire rotation Will continue to service my vehicle at Al Packer ford and Quicklane Service center More
by JKD123
Employees Worked With
Dave Worth
July 19, 2017
Great Service As always received great customer service...will continue to have my vehicles serviced here..you should consider using them also. We travel from Randa As always received great customer service...will continue to have my vehicles serviced here..you should consider using them also. We travel from Randallstown to White Marsh for service. More
by Bev
Employees Worked With
Dave
July 18, 2017
New Vehicle Sales We couldn't have asked for better service then what we received. We would recommend Al Packer Ford to all of our friends and family, Lance Johnson i We couldn't have asked for better service then what we received. We would recommend Al Packer Ford to all of our friends and family, Lance Johnson is the man to see. He made us feel as if we were family. More
by Truck, 113
Employees Worked With
Lance Johnson
July 14, 2017
I dreaded purchasing a new vehicle but I dreaded purchasing a new vehicle, however, Richard made the experience easy, fast and stress free! Thank you Richard for making a perceived stressf I dreaded purchasing a new vehicle, however, Richard made the experience easy, fast and stress free! Thank you Richard for making a perceived stressful experience as good as possible! More
by FordF350
Employees Worked With
Richard Mlynski
July 09, 2017
Review: Al PAcker Service and Aaron Younger I took my 2014 Ford Fusion Titanium in for Factory Service of replacing the door lock mechanisms. I have dealt with Arron Younger a number of times a I took my 2014 Ford Fusion Titanium in for Factory Service of replacing the door lock mechanisms. I have dealt with Arron Younger a number of times at Al Packer's White Marsh Ford over a period of eight months now. Aaron Younger has always exceeded my expectations, which are high (since I like everything exactly right on my vehicles, house, etc.), on all my interactions with him. He keeps me informed as the service moves along, he listens to what I need/want and then provides that service in a timely fashion at what I find to be a very reasonable cost; if there is a cost associated with the service. Aaron has yet to disappoint me in his performance. I go to Al Packer's Ford because I trust and like working with Aaron Younger. He is a straight shooter who does not try to sell you stuff that is not needed or wanted and you get your vehicle back, cleaned up, washed up and in great shape. I prefer to have service on my Fusion done at a Dealer (I know it is probably a bit more expensive) working with an excellent Service person (i.e. Aaron Younger) because: the technicians service these vehicles all day long, all year long, etc., they have parts in stock or can get them quickly from another dealer or shipped in quickly, there will be no question that you did not void any warranty, and I work with Aaron Younger whom I trust not to rip me off, to take of my vehicle and return it in great shape. When I need a new vehicle, hopefully not for some time yet, I will have Aaron Younger refer me to the best Sales person he thinks can work me at Al Packer Ford. I also am impressed that Aaron Younger answers all of many questions (and I ask a lot) in a professional manner and will find out the answer to questions if he does not know the answer and let me know. I will continue to go to Al Packer's Ford while working with Aaron Younger. Dr. Ron B. More
by Dr. Ron B
Employees Worked With
Aaron Younger
