Al Packer's White Marsh Ford

Steve Lefko was AWESOME This was the best experience we have had in car buying. Steve was just awesome. We expected "pushy" and we got "friendly and courteous". The entire bu This was the best experience we have had in car buying. Steve was just awesome. We expected "pushy" and we got "friendly and courteous". The entire buying process was not anywhere near an all day experience. We LOVE our new Escape Titanium. Thank you Steve!! More

Quick, Responsive, Professional I had tried calling a different service center to repair my husband's car, but they were very unresponsive and unhelpful. I then called Al Packer's Wh I had tried calling a different service center to repair my husband's car, but they were very unresponsive and unhelpful. I then called Al Packer's White Marsh Ford and immediately was able to schedule an appointment for the next day. When I had to reschedule for a slightly later time, they were very accommodating. When I spoke with Aaron, he reassured me that my husband's car would be taken care of. He also proactively offered several other amenities, like the shuttle service, that were very helpful. Zach, the shuttle driver, was extremely friendly as well. When Aaron called for a follow-up to update me on the car's status, I was able to add on some other minor services that were needed. From start to finish, it was a great experience, and the price was far below what I expected. More

Good Service I was quite pleased the way Aaron Younger handled my car. I had mine detailed. The car looked great. I am always pleased with the service I get. Fr I was quite pleased the way Aaron Younger handled my car. I had mine detailed. The car looked great. I am always pleased with the service I get. Fred Hobine More

Excellent Sales & Service We have purchased several vehicles from Nathaniel Burgess. He's an excellent salesperson, very friendly, trustworthy, and easy to do business with. We have purchased several vehicles from Nathaniel Burgess. He's an excellent salesperson, very friendly, trustworthy, and easy to do business with. Bob Bayer in the service department is honest, knowledgeable, and truly cares about his customers. More

Superb From: Anthony Lawrence, Mr. McDowell provides excellent customer service and always goes the extra mile. Al Packer provides excellent service always w From: Anthony Lawrence, Mr. McDowell provides excellent customer service and always goes the extra mile. Al Packer provides excellent service always within a timely manner. Anthony More

Exceptional service Working with Bob Bayer is truly a pleasure, Bob keeps me well informed and above all he cares. Plus the dealership is always cleaned and organized. Working with Bob Bayer is truly a pleasure, Bob keeps me well informed and above all he cares. Plus the dealership is always cleaned and organized. More

New Car Purchase Go see Lance Johnson, he is the best! He made the processs easy, he listened to my needs, and he kept us within our budget. Go see Lance Johnson, he is the best! He made the processs easy, he listened to my needs, and he kept us within our budget. More

Quick Lane Excellent Service Brought by explorer in for regular service but the service I received was anything but regular. Antonio McDowell was prompt and efficient in handling Brought by explorer in for regular service but the service I received was anything but regular. Antonio McDowell was prompt and efficient in handling my check in. You kept me informed throughout the whole process and had me out in record time. Everyone involved in providing the service was professional and courteous. Definitely will use Al Packer Ford for all my service. More

New Car follow-up I had excellent service from Aaron Younger. It was apparent that he really cared about my satisfaction. Well done Aaron and Steve as well as any other I had excellent service from Aaron Younger. It was apparent that he really cared about my satisfaction. Well done Aaron and Steve as well as any others involved in the service. More

Recall : Ford Escape Excellent customer service, great service department, Mechanic was very knowledgeable on recall notice of vehicle.The dealership even picked me up at Excellent customer service, great service department, Mechanic was very knowledgeable on recall notice of vehicle.The dealership even picked me up at home so I could pick up my vehicle!I really love everything about Al Packer Dealership.They are # 1 in my book! More