Al Packer's White Marsh Ford

New Expedition under, outside , andinside protection service We had an appointment, arrived on time and was greeted by Aaron Younger in the service department. Aaron explained that because of the rain, the veh We had an appointment, arrived on time and was greeted by Aaron Younger in the service department. Aaron explained that because of the rain, the vehicle would have to be at Al Packer for possibly 2 days in stead of the original 1 day schedule to ensure vehicle proper undercoating adhesion and overall protection. The rented car would still be at no cost for the 2 days. Received a call around noon on the 2nd day from Aaron as promised and did return the rental with no issues and picked up a nice protected vehicle. I did notice that original factory stickers remained on the rear bumper and under the front / rear license plates and felt that they should have been removed for proper Armor All protection on ALL exterior painted surfaces. I contacted Aaron and I we agreed to that I could later bring the vehicle in to have Armor All applied as noted. Overall nice experience by Aaron Younger and Al Packer. More

I had a few hiccups on a recent service however Al Packer went above and beyond to make sure I was happy and satisfied in the end. Packer went above and beyond to make sure I was happy and satisfied in the end. More

I felt the sales staff was very helpful and efficient Walter Knisley my salesman was excellent And very knowledgeable about the truck I purchased The finance guy was friendly and professional I w Walter Knisley my salesman was excellent And very knowledgeable about the truck I purchased The finance guy was friendly and professional I will recommend them again This is the second vehicle I purchase d at Al packer. More

no problems We have bought 5 cars from this dealership and we have had no problems with the buying process or the service dept. Everyone is always helpful. Thank We have bought 5 cars from this dealership and we have had no problems with the buying process or the service dept. Everyone is always helpful. Thank you Kathy P More

The staff were welcoming and professional. Yvonne gave me a good description on what to expect. Overall, my service was completed ASAP! Thumbs up! E a good description on what to expect. Overall, my service was completed ASAP! Thumbs up! E More

Always a great experience when dealing here! The staff that I typically deal with are very knowledgeable and extremely courteous. That’s the reason that I keep going back. that I typically deal with are very knowledgeable and extremely courteous. That’s the reason that I keep going back. More

Everyone was great . They were all helpful and I would go back at anytime I need service . I know they will always keep my truck in tip top shape.. go back at anytime I need service . I know they will always keep my truck in tip top shape.. More

One of the best customer service experiences I’ve ever had at a car dealership. The service team is fast and professional. I would recommend them to anyone. had at a car dealership. The service team is fast and professional. I would recommend them to anyone. More

A-1 Recommendation for Al Packer Ford Md The Ryan salesman was very patient with us, knowledgeable, accommodating, relaxed with no pressure and provided an out-the-door price on my first requ The Ryan salesman was very patient with us, knowledgeable, accommodating, relaxed with no pressure and provided an out-the-door price on my first request. More

Super easy to work with. Very professional! They answered all my questions and then some. We were in and out in about an HR. Couldn't ask for better service. all my questions and then some. We were in and out in about an HR. Couldn't ask for better service. More