Al Packer's White Marsh Ford

Satisfied Customer Bought my Explorer at this dealer and had a great experience, so I decided to get it serviced here even though it's at a distance from my home. Very h Bought my Explorer at this dealer and had a great experience, so I decided to get it serviced here even though it's at a distance from my home. Very happy with my decision. Aaron Younger was extremely professional and knowledgable, and kept me informed about the entire process. Service was done in the time I was told. I plan to continue getting my car serviced at Al Packer thanks to my positive experience with Aaron. More

Happy customer My 2012 Edge was seen by Al Packer Ford in Baltimore Maryland. Paul Mox took care of seeing that my vehicle was diagnosed in a very timely manner. H My 2012 Edge was seen by Al Packer Ford in Baltimore Maryland. Paul Mox took care of seeing that my vehicle was diagnosed in a very timely manner. His professional manner was quickly recognized. He got back to me as promised. My vehicle was fixed promptly. I was very pleased with Al Packer and Paul in seeing that my vehicle was in the shop as short of a time as it was. thanks Paul AND Al Packer More

Ford F150 Was shopping for a new truck. Did my research and stopped by the dealership. Was greeted by Justin Skipper. Explained exactly what truck I was looking Was shopping for a new truck. Did my research and stopped by the dealership. Was greeted by Justin Skipper. Explained exactly what truck I was looking for. He went above and beyond finding the right truck for me. His knowledge about the new 2.7 eco boost and how he explained all the accessories was outstanding. Also I never felt pressured for one minute in the buying process . Very pleasant young man to do business with. If you are looking for a new vehicle ask for Justin . Al Packer you have a customer for life here! More

Another fine job I chose this dealership for the overall experience that I have received in the past for maintenance. I enjoy the savings I receive from the alerts se I chose this dealership for the overall experience that I have received in the past for maintenance. I enjoy the savings I receive from the alerts sent to my e-mail as well as the location. I thank David Worth Jr. and the staff for their appreciation and concern. As always, I leave as a satisfied customer. More

Found the salesman who actually knows something about cars After bouncing around between a couple of their salespeople I landed in the lap of Arnold Silverman. I'm mentioning his name because he should get mor After bouncing around between a couple of their salespeople I landed in the lap of Arnold Silverman. I'm mentioning his name because he should get more business than the other people I worked with. Arnold helped me find the car I found online, went over all of the features and even the things to look out for. He didn't sugarcoat anything, he didn't try to add bells and whistle onto anything, and he was straight forward about vehicle flaws and such. I didn't find the car I wanted at first. But when I came back later there was another used car that fit my needs and budget, again Arnold helped me out, took me through it. It was good. It was really good. I will say beware of the actual sales department who try to get you to pay for the "undercoat" (rofl) and there was a hidden $900 fee for "transporting" the vehicle to their lot. I didn't have it transported, I found it in their lot and wanted to buy it. They say that's just what they do for all cars. THAT'S NOT LEGITIMATE. And when it came down to brass tacks, you're bet they removed it. Don't let them do that. (Again, that was their post-buy sales bull that they put you through. The car salespeople are fine and I definitely appreciate all the help they gave! More

Lance Johnson and the team were a delight! I went to Al Packer in search of a car I had already picked out on their website. I knew the exact car I wanted, this was my second time purchasing a I went to Al Packer in search of a car I had already picked out on their website. I knew the exact car I wanted, this was my second time purchasing a car (the first time being at a different dealership). I was pleasantly suprised with Lance Johnson and how easy he made the process! He was a delight to have as my salesman and will definitely recommend him and Al Packer to others in the future!! More

Excellent customer service Bought my 2015 Escape at Al Packer in August. Took it in for first oil change last weekend. Paul Mox took care of me and answered all questions. Will Bought my 2015 Escape at Al Packer in August. Took it in for first oil change last weekend. Paul Mox took care of me and answered all questions. Will be buying all my cars and servicing them there!! More

It Pays To Shop Around I had gone to a Ford dealer near my home. The sales staff seemed unsure of how to price the vehicle I was interested in. The price kept changing de I had gone to a Ford dealer near my home. The sales staff seemed unsure of how to price the vehicle I was interested in. The price kept changing depending who was ion the conversation. I then drove 30 minutes from home to Al Packer Ford and met Jarrett Judy of the sales staff. I was made to feel that I was dealing with a competent an caring sales person. I purchased my new Escape with confidence that I was being treated well. Thanks to Al Packer and everyone who helped me with my new Ford. More

Excellent service Took my 2 month old Edge in for first oil change and David Worth checked me in and 45 minutes later service completed, washed and out the door. Took my 2 month old Edge in for first oil change and David Worth checked me in and 45 minutes later service completed, washed and out the door. More

Excellent service! Jim really took good care of my situation and was extremely fast too! I would recommend that anyone with Ford vehicle use this service department. Jim really took good care of my situation and was extremely fast too! I would recommend that anyone with Ford vehicle use this service department. More