Al Packer's White Marsh Ford

First visit to Al Packer Ford Service This was my first visit to the service department at Al Packer Ford where I was promptly greeted by Paul Mox. He pulled my paper work recorded the od This was my first visit to the service department at Al Packer Ford where I was promptly greeted by Paul Mox. He pulled my paper work recorded the odometer reading and said we are all set. He confirmed that I needed a loaner vehicle and escorted me to the waiting area and showed me the coffee machine and other amenities . By the time my coffee was brewed I was I was in the loaner! Great first visit. More

Great, Fair and Enjoyable buying experience. Lance Johnson did a great job helping me find the truck I wanted at a good price. I was not looking forward to buying a new truck but Lance and his t Lance Johnson did a great job helping me find the truck I wanted at a good price. I was not looking forward to buying a new truck but Lance and his team made the experience enjoyable. I will definitely recommend Lance and his team to my friends. More

Great experience. Contacted Lance Johnson prior to my visit and let him know I would be in within the next few days. Went in and told him I wanted a 2016 Ford Fiesta ST Contacted Lance Johnson prior to my visit and let him know I would be in within the next few days. Went in and told him I wanted a 2016 Ford Fiesta ST and he went to grab the keys. Went for a test drive while his financial department worked their magic. After the test drive I signed some papers and shook his hand and walked away a happy customer. Amazing experience. I'd recommend Lance to anyone looking at a vehicle here. More

Fastest buying experience I have! I was able to buy two trucks and have them both detailed faster than any other single car/truck buying experience I have ever had! Mark Lipira and ev I was able to buy two trucks and have them both detailed faster than any other single car/truck buying experience I have ever had! Mark Lipira and everyone I met were quick! I wasn't expecting it to be done so fast! More

Great Service I took my Fusion in for regualer maintenance and a recall. Chris Kleinsmith checked me in quickly when I dropped it off. He called early the next morn I took my Fusion in for regualer maintenance and a recall. Chris Kleinsmith checked me in quickly when I dropped it off. He called early the next morning to let me know it was ready. When I arrived, he quickly got me checked out on on my way. More

Great Customer Service Great sales team. Easy to work with and offered best price up front. Richard was very friendly and exceptionally knowledgable. Offered a great price o Great sales team. Easy to work with and offered best price up front. Richard was very friendly and exceptionally knowledgable. Offered a great price on my trade Highly recommend. More

Good, Honest and fair people. My salesperson(Bernadette pinder) and finance person(Jon Lefko) both been great help and a very good people . It wasn't my first time that I purchase My salesperson(Bernadette pinder) and finance person(Jon Lefko) both been great help and a very good people . It wasn't my first time that I purchase a truck from Al Packer,for sure won't be the last time neither. More

Ford Friendly with great service Al Packer Ford is my preferred dealership for servicing my vehicle. You are greeted at the door and treated well. The service department takes the ti Al Packer Ford is my preferred dealership for servicing my vehicle. You are greeted at the door and treated well. The service department takes the time to explain the service that is needed and gives you a fair price. More

Always a good experience. I'm always pleased when I take my car in for service at Al Packer's. Antonio Mcdowell upheld this tradition. I wouldn't expect anything less for the I'm always pleased when I take my car in for service at Al Packer's. Antonio Mcdowell upheld this tradition. I wouldn't expect anything less for the service department. The work was done quickly and I was treated well during my visit. The only thing I cannot understand has to do with the scheduling system. After receiving 3 confirmation / reminder emails about my appointment (on the 12th, 13th, and 14th) when I arrived for my appointment on the 15th I was told I could not be located in the system. This happens each time I schedule a service appointment. It would be nice to show up in the system since I schedule my appointments at least 2 weeks in advance and can't remember what I've selected when they ask what I wanted to have done. This is not a complaint, just a comment. More

excellent experience Service Rep David Worth Jr was courteous and professional. I had to replace a ball joint and he assured me that I was in good hands. Service Rep David Worth Jr was courteous and professional. I had to replace a ball joint and he assured me that I was in good hands. More