Al Packer's White Marsh Ford

Be Forewarned!!! Lies, Lies, Lies... Not just a great Guns & Roses album, this is apparently the corporate motto at Al Packers Ford in White Marsh. In short, the Lies, Lies, Lies... Not just a great Guns & Roses album, this is apparently the corporate motto at Al Packers Ford in White Marsh. In short, they bait you in the door with excellent prices on the internet, then when you examine a vehicle and tell them you'll take the deal at the advertised price, they come back with a final price over 5,000 dollars HIGHER than advertised. My experience there on 8/29/15 was simply TERRIBLE! The first lie they told was that the truck I wanted had been transferred days ago to another dealer. As I'm walking the lot not finding anything that interests me getting ready to leave, the sales rep asks if I'd consider a "demo". I said sure, let's take a look... turns out the "demo," is the exact truck (confirmed with the VIN on the window sticker that I printed off their website and brought with me to the dealer) that they lied about earlier when they said they had supposedly transfrerred to another dealer days ago. They then go on fumbling to explain away this first lie with numerous, evolving new lies. We ask if they will knock some money off since there is obvious damage to the truck (gouges in the 20" rim and scratches to three panels on the passenger side, they proceed to lie about how the truck was damaged... "Someone backed into the truck while it was parked here on the lot"... really, how is it then that the gouges in the rims clearly indicate this truck was in motion when the damage occurred... more lies are spewed to cover this lie. Next, indicate they will not knock off any money but they will fix the damages before delivery. I could go on & on, suffice it to say - having dealt with dozens of auto dealership in my life - I have NEVER seen a dealership lie so blatantly AND bait & switch on price so significantly. I pray someone in Maryland gives this dealership what they deserve and prosecutes their blatant bait and switch tactics under the following code: 2010 Maryland Code COMMERCIAL LAW TITLE 14 - MISCELLANEOUS CONSUMER PROTECTION PROVISIONS Subtitle 29 - False Advertising and Related Crimes Section 14-2903 - Bait and switch. § 14-2903. Bait and switch. (a) Prohibited.- A person may not advertise for sale merchandise, commodities, or service through an advertisement describing the merchandise, commodities, or service: (1) As part of a plan or scheme with the intent not to sell the merchandise, commodity, or service at the advertised price; or (2) With the intent not to sell the merchandise, commodity, or service. (b) Penalty.- A person who violates this section is guilty of a misdemeanor and on conviction is subject to imprisonment not exceeding 1 year or a fine not exceeding $500 or both. More

Excellent Customer Service They were very good and patient with helping me find the vehicle that I wanted. My payments were right where I wanted them to be. My overall visit was They were very good and patient with helping me find the vehicle that I wanted. My payments were right where I wanted them to be. My overall visit was excellent and I would recommend their customer service to everybody ! More

Garage just for fords Garage can't check engine light on a Chevrolet. So why bother going there for any work on any other vehicle but a ford vehicle. Wish I would have know Garage can't check engine light on a Chevrolet. So why bother going there for any work on any other vehicle but a ford vehicle. Wish I would have known that then, would not have wasted leaving my Chevrolet there. More

Great Experience!! Buying a truck at Al Packer has never been easier. Our salesman, Lance Johnson, answered all our questions and educated us on our new truck. The finan Buying a truck at Al Packer has never been easier. Our salesman, Lance Johnson, answered all our questions and educated us on our new truck. The financing was quick and painless and found us a great rate. More

Class-Act Hard to Follow Service Rep. Tony McDowell is an expert professional, knowledge able me chanic, an extraordinary gentleman, and an asset to Al Packer Ford Co. We re Service Rep. Tony McDowell is an expert professional, knowledge able me chanic, an extraordinary gentleman, and an asset to Al Packer Ford Co. We recently purchased a 2015 Fusion, our second from Al Packer Ford. Looks like its "Al Packer for a lifetime". More

2015 Ford Mustang Lance Johnson straight to the point he's the man, he makes it happen and gets it done very quickly, very good salesman. Thank you !!! Lance Johnson straight to the point he's the man, he makes it happen and gets it done very quickly, very good salesman. Thank you !!! More

Great service Aaron younger was very helpful. From the first handshake at 7:30am to the last handshake at 2:00pm, he was very friendly and kept me well informed. Th Aaron younger was very helpful. From the first handshake at 7:30am to the last handshake at 2:00pm, he was very friendly and kept me well informed. The car was ready when promised. Told me about a recall that I didn't' know about and he had already ordered the part. I will keep bringing my car here. Great service. More

Peace of mind I had a flat tire & I sent my car to the nearest tire repair shop & they told me it can't be fixed and need to be replaced, I went to AL Packer and th I had a flat tire & I sent my car to the nearest tire repair shop & they told me it can't be fixed and need to be replaced, I went to AL Packer and they told me it can be fixed and I don't need a new one so saved me a lot of money More

Excellent Experience We purchase our first vehicle from Al Packer and enjoyed the way the employees welcomed me and didn't rush with making a decision. We will be back to We purchase our first vehicle from Al Packer and enjoyed the way the employees welcomed me and didn't rush with making a decision. We will be back to purchase another vehicle in the future. More

Outstanding!! I have purchased 4 vehicles from Al Packer & have enjoyed every one of them.!! Their service crew is excellent. M.r Antonio McDowell has always been I have purchased 4 vehicles from Al Packer & have enjoyed every one of them.!! Their service crew is excellent. M.r Antonio McDowell has always been informative, pleasant & very courteous. I never have to wonder about my vehicle what needs to be done or how much it may cost. I took my sister there & she was also very pleased. She says she will be getting her service done there in the future & she lives in Washington, DC. Thank you Antonio & Al Packer for all of your excellent work. More