Al Packer's White Marsh Ford - Service Center

Exceptional Customer Service We drive an hour to get our truck serviced at this dealership. From scheduling service, appearance of dealership, all staff are positive and friendly, We drive an hour to get our truck serviced at this dealership. From scheduling service, appearance of dealership, all staff are positive and friendly, to your personal service provider Jonathan Luther this dealership is probably the top. This is not our first vehicle, as we are in our sixties. Normally you get white glove service when you buy the vehicle and then when it is time for Service you find a nightmare. But, not here we have received white glove service for a year and a half now. Waiting and restrooms are clean. All staff that pass by acknowledge you with a hello. Including the Service technician that delivers your vehicle back after servicing and washing it. Thank you! More

Service Very pleased with each service representative. That I’ve worked with. They have have been very helpful to me from getting me a rental car to removing Very pleased with each service representative. That I’ve worked with. They have have been very helpful to me from getting me a rental car to removing and replacing car seats to taking me home. More

excellent service it's been a pleasure dealing with Aaron on all my service needs with my company vehicles and now my personal vehicles because of his professionalism a it's been a pleasure dealing with Aaron on all my service needs with my company vehicles and now my personal vehicles because of his professionalism and promptness to getting my vehicles back on the road. thank you More

Very Profssional. I'm some glad Al Packer got a very professional service advisor like Antonio Mcdowell. I give him the highest praise for knowing his job and e I'm some glad Al Packer got a very professional service advisor like Antonio Mcdowell. I give him the highest praise for knowing his job and explaining in details to the customer about the problem in their car. More

Just outstanding Everyone at Al Packer does a fantastic job your technicians are top-notch and your service writers and managers are the best. I would always recommend Everyone at Al Packer does a fantastic job your technicians are top-notch and your service writers and managers are the best. I would always recommend out packer More

Great job Dave who is head of the service dept did a great job on my install of my new tries. They were able to beat the tire prices on what i found out, Great Dave who is head of the service dept did a great job on my install of my new tries. They were able to beat the tire prices on what i found out, Great job More

Went in to get my car serviced They are always very professional. They always get everything done quickly and effectively. All in all this is a great dealership, with wonderful emp They are always very professional. They always get everything done quickly and effectively. All in all this is a great dealership, with wonderful employees. They all do great work More

Excellent Service The staff was very accommodating and provided excellent service when I came in for my state inspection. The shuttle service and status updates on my c The staff was very accommodating and provided excellent service when I came in for my state inspection. The shuttle service and status updates on my car were extremely convenient. More

Al Packer Ford White Marsh Chris Kleinsmith has always been wonderful to work with. When I called,he answered all my questions about what I could expect. My visits with my truck Chris Kleinsmith has always been wonderful to work with. When I called,he answered all my questions about what I could expect. My visits with my truck are nothing short of amazing and I’m never waiting too long for any service. Thank you guys so much! More

Service specialist listen to my concerns Always taken care of any problems I have had in the past .. I am currently in the service department for rear axel repairs and so I . Always taken care of any problems I have had in the past .. I am currently in the service department for rear axel repairs and so I . More