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Al Packer's White Marsh Ford - Service Center

Baltimore, MD

3.4
360 Reviews

360 Reviews of Al Packer's White Marsh Ford - Service Center

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February 09, 2018

Truck would not stay running The service guy Dave explan the problem to me and replaced the battery and also repaired the part that was causing the problem was very happy with the More

by Bill1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Worth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2018 -

Al Packer's White Marsh Ford responded

Thanks Bill for the wonderful feedback. We're delighted that you had a great service visit with us. We're happy to hear Dave was so thorough and took great care of you. We'll see you next time. Take care!

February 09, 2018

Happy through the repair process!!! Both Sales and Service are packed with proffessionals whom are eager to make the processes easy and enjoyable. Thank you to all who helped through th More

by Frank J Janezic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Younger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2018 -

Al Packer's White Marsh Ford responded

Thank you for the kind words. We are overjoyed that our team members provided you with phenomenal service. We are delighted to hear Arron was so helpful and knowledgeable. We look forward to seeing you again. Have a great week!

February 03, 2018

recall robert made sure things were done quickly and orderly and was a great help with your shutle service jamal was informative and pleasant , when ready f More

by James Martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Bayer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamal Douglas
Feb 06, 2018 -

Al Packer's White Marsh Ford responded

Thanks James for the great feedback. We are so delighted that you had a wonderful experience with us. We are happy our team provided you with outstanding service. We'll see you next time. Drive safe!

February 03, 2018

Tire replacement at Al Packer Had a screw in my tire, Aaron Younger was very eager to help me with my problem, he made me a happy camper, Thank you More

by Paul martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Younger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2018 -

Al Packer's White Marsh Ford responded

Thank you for the wonderful feedback. We are thrilled to hear that you had a great experience with us. We are delighted that Aaron was so helpful and took great care of you. We look forward to seeing you again. Take care!

February 01, 2018

lack of communication normally i would give al packers five stars for the service they preform om my car,i bought my car at norris ford and will never take it there again f More

by tnt2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Younger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Beavers
Feb 06, 2018 -

Al Packer's White Marsh Ford responded

Thank you for sharing your experience with us. We are so sorry that your latest visit was not a positive one. Thank you for bringing this to our attention. We would like to address these concerns with you further. If you could please reach out to us directly at psarandos@alpacker.com, we would appreciate the opportunity to further discuss this with you. We hope to hear from you. Thank you again. We hope you have a great week!

January 31, 2018

Great Service department All the employees I dealt with were very kind and helpful. I have been taking my car to Al Packer for 3 years and will continue to do so as long as t More

by ellenb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Mox, Paul Sarandos
Feb 02, 2018 -

Al Packer's White Marsh Ford responded

Thank you for the marvelous feedback. We are so happy to hear that you always have such a wonderful experience with us. Thank you for the continued patronage. We will see you next time. Drive safe!

January 29, 2018

Great customer service from beginning to end!! Mr. Aaron Younger at Al Packer Ford made sure that we were completely taken care of when we had our 2015 Ford Explorer in for service. A rental was a More

by Norlito Quinto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Younger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2018 -

Al Packer's White Marsh Ford responded

Thank you for the marvelous feedback. We are overjoyed to hear that you had a wonderful service experience with us. We are delighted that our team members provided you with stellar service and took great care of you. We will see you next time. Drive safe!

January 26, 2018

Customer service. My 2014 Explorer was recalled. My service contact was Mr. Steve Harrell who provided excellent customer service, he is to be commended for his perfo More

by redcar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jan 29, 2018 -

Al Packer's White Marsh Ford responded

Thank you for the wonderful feedback. We are happy to hear that you enjoyed your visit with us. We're pleased that Steve took excellent care of you and provided you with outstanding service. We can't wait to see you back. Drive safe!

January 26, 2018

Fast and efficent service. Great Team! Fast and efficient service. Great Team, in and out of the service bay within 60 minutes. Profession and highly motivated team. Looking forward to my n More

by jose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Younger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2018 -

Al Packer's White Marsh Ford responded

Thanks for the marvelous feedback. We're delighted to hear that your service experience with us was so great. We're thrilled to hear that our team provided you with quick and efficient service. We look forward to seeing you again. Have a great week!

January 22, 2018

Service at Al Packer Ford The service rep Antonio McDowell is always helpful and trustworthy. The service is excellent at Al Packer and I highly recommend taking your vehicle More

by Terry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Worth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony McDowell
Jan 24, 2018 -

Al Packer's White Marsh Ford responded

Thank you for the kind words. We are so happy to hear that you had a positive experience with us. We're delighted that Antonio provided you with outstanding service and was so helpful. We will see you next time. Drive safe!

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