Al Packer's White Marsh Ford - Service Center

Awesome Customer Service I had my car repaired at AlPacker body shop and was astonished at how efficient they were. I had a car accident (I hit a deer) and my insurance recomm I had my car repaired at AlPacker body shop and was astonished at how efficient they were. I had a car accident (I hit a deer) and my insurance recommended Al Packer. When I got there I made my self a complementary cup of coffee. I was unable to finish that cup of coffee because I was helped by a staff member who walked me out to the car for a preliminary check of the damages. The drop off process was less than 15 minutes. At the completion of the reapairs (I was called and kept informed of the progress) I went to pick up my car. Again I made my self a cup of coffee that I did not have time to drink (this is a good thing). A staff member (John) walked out to my car with me so that I could look over the car to make sure that I was satisfied and that took all of 10 minutes. A few days later, I noticed something and called AlPacker. They advised me to bring my car back. When I arrived, I again made myself a cup of coffee that I had no time to drink because a staffer fixed the issue within minutes and I was on my way home. I'm sorry that I dont remember the staff member's name but he was very knowledgeable, efficient, and kind. AlPacker has amazing customer service. More

Antonio Mcdowell provided me with the most excellent service. He was willing to work with me in regards to the parts needed for my vehicle and recommended what work provided me with the most excellent service. He was willing to work with me in regards to the parts needed for my vehicle and recommended what work should be done on my car. I left satisfied and ready to travel safely for thanksgiving. More

Great Service I have been going to Al Packer's White Marsh over 10 years. Antonio Mcdowell is the best employee on Customer Service. I would recommend Al Packer's I have been going to Al Packer's White Marsh over 10 years. Antonio Mcdowell is the best employee on Customer Service. I would recommend Al Packer's to everyone. More

Great service that began with a phone prediction of problem Christopher Kleinsmith saved the day for me -- and we were very grateful after thinking that we would have a much more complicated problem that would Christopher Kleinsmith saved the day for me -- and we were very grateful after thinking that we would have a much more complicated problem that would cost much more. Chris predicted in our phone call to Al Packer that my T'bird's gear shift problem was connected to a faulty brake light switch that could be fixed on the spot. I headed out to Al Packer the next afternoon and was promptly and kindly greeted at this lovely dealership, and Chris guided me to the waiting area. After about 30 minutes he advised that they did not have the needed switch but their parts people were retrieving one elsewhere, and my car would be ready shortly. I was grateful for the update, and I enjoyed the waiting area. My car was ready within 45 minutes (two hours total of time at AP), and my gear shift works like a charm. And the best part is that I did not have to pay $140 'diagnostic fee' as was quoted to me at another Parkville dealership. The total bill was under $100 !! Thrilled. I am a new fan of Al Packer, and particularly Christopher Kleinsmith. More

as a car dealer i am 81 and as you can figure i have dealt with MANY car dealers in that time AL PACKER white marsh is the best of the best hands down everything fr i am 81 and as you can figure i have dealt with MANY car dealers in that time AL PACKER white marsh is the best of the best hands down everything from their spotless shop to the very nice people makes it a pleasure dealing with them More

Customer service from Tony has always been excellent! Every time I have been to Al Packer service department and have talked to Tony, I have always felt comfortable and felt I was dealing with a person I Every time I have been to Al Packer service department and have talked to Tony, I have always felt comfortable and felt I was dealing with a person I could trust. Whether I brought my Explorer or my Expedition in for either, service or repair, he would take time to listen to my concern about a repair and he would follow up to make sure it was taken care of in a timely manner. If there happens to be a delay, he would inform you and explain the reason for the delay. Whether it be a small job such as an oil change, or a larger job, Tony has always handled everything professional and courteous manner. A rarity found in some other auto repair facilities and many other places. More

Quick Service For New Ford Explorer I went in for a quick lube/tire rotation, etc. I also pointed out a seat issue. They repaired the seat, changed oil but could not get the locks off I went in for a quick lube/tire rotation, etc. I also pointed out a seat issue. They repaired the seat, changed oil but could not get the locks off the wheels. They indicated they would need to replace the locks due to aftermarket locks. Dave Worth (manager) ordered the locks and had them in a week. They called me to let me know. I went back and they quickly replaced the locks and rotated my tires. All covered under warranty! Great overall experience. Nice, clean waiting area with WiFi and computers for use while waiting. Friendly staff. Well done Al Packer! Steve More

Good Dealership I am very pleased with the great service that I receive from Al Packer Ford. I recently had a problem with my Ford Escape that was difficult to diagno I am very pleased with the great service that I receive from Al Packer Ford. I recently had a problem with my Ford Escape that was difficult to diagnose.I met Bob Bayer who handled my service visit from start to finish in a very professional manner. My car is running great. I highly recommend Bob and the Al Packer service department. More

Customer ServiceI I'm always provided with excellent customer service and that is very important to me. Also, I receive quality work for a reasonable price that a plus. I'm always provided with excellent customer service and that is very important to me. Also, I receive quality work for a reasonable price that a plus. More

Outstanding Customer Service First time dealing with Al Packer Ford White Marsh. Aaron Younger was professional and provided exceptional customer service. He was also knowledgea First time dealing with Al Packer Ford White Marsh. Aaron Younger was professional and provided exceptional customer service. He was also knowledgeable about my Ford F-150 and the service issue. I highly recommend Aaron and his team. More