Al Packer's White Marsh Ford - Service Center

Review: Al PAcker Service and Aaron Younger I took my 2014 Ford Fusion Titanium in for Factory Service of replacing the door lock mechanisms. I have dealt with Arron Younger a number of times a I took my 2014 Ford Fusion Titanium in for Factory Service of replacing the door lock mechanisms. I have dealt with Arron Younger a number of times at Al Packer's White Marsh Ford over a period of eight months now. Aaron Younger has always exceeded my expectations, which are high (since I like everything exactly right on my vehicles, house, etc.), on all my interactions with him. He keeps me informed as the service moves along, he listens to what I need/want and then provides that service in a timely fashion at what I find to be a very reasonable cost; if there is a cost associated with the service. Aaron has yet to disappoint me in his performance. I go to Al Packer's Ford because I trust and like working with Aaron Younger. He is a straight shooter who does not try to sell you stuff that is not needed or wanted and you get your vehicle back, cleaned up, washed up and in great shape. I prefer to have service on my Fusion done at a Dealer (I know it is probably a bit more expensive) working with an excellent Service person (i.e. Aaron Younger) because: the technicians service these vehicles all day long, all year long, etc., they have parts in stock or can get them quickly from another dealer or shipped in quickly, there will be no question that you did not void any warranty, and I work with Aaron Younger whom I trust not to rip me off, to take of my vehicle and return it in great shape. When I need a new vehicle, hopefully not for some time yet, I will have Aaron Younger refer me to the best Sales person he thinks can work me at Al Packer Ford. I also am impressed that Aaron Younger answers all of many questions (and I ask a lot) in a professional manner and will find out the answer to questions if he does not know the answer and let me know. I will continue to go to Al Packer's Ford while working with Aaron Younger. Dr. Ron B. More

Quick, Responsive, Professional I had tried calling a different service center to repair my husband's car, but they were very unresponsive and unhelpful. I then called Al Packer's Wh I had tried calling a different service center to repair my husband's car, but they were very unresponsive and unhelpful. I then called Al Packer's White Marsh Ford and immediately was able to schedule an appointment for the next day. When I had to reschedule for a slightly later time, they were very accommodating. When I spoke with Aaron, he reassured me that my husband's car would be taken care of. He also proactively offered several other amenities, like the shuttle service, that were very helpful. Zach, the shuttle driver, was extremely friendly as well. When Aaron called for a follow-up to update me on the car's status, I was able to add on some other minor services that were needed. From start to finish, it was a great experience, and the price was far below what I expected. More

Good Service I was quite pleased the way Aaron Younger handled my car. I had mine detailed. The car looked great. I am always pleased with the service I get. Fr I was quite pleased the way Aaron Younger handled my car. I had mine detailed. The car looked great. I am always pleased with the service I get. Fred Hobine More

Superb From: Anthony Lawrence, Mr. McDowell provides excellent customer service and always goes the extra mile. Al Packer provides excellent service always w From: Anthony Lawrence, Mr. McDowell provides excellent customer service and always goes the extra mile. Al Packer provides excellent service always within a timely manner. Anthony More

Exceptional service Working with Bob Bayer is truly a pleasure, Bob keeps me well informed and above all he cares. Plus the dealership is always cleaned and organized. Working with Bob Bayer is truly a pleasure, Bob keeps me well informed and above all he cares. Plus the dealership is always cleaned and organized. More

Recall : Ford Escape Excellent customer service, great service department, Mechanic was very knowledgeable on recall notice of vehicle.The dealership even picked me up at Excellent customer service, great service department, Mechanic was very knowledgeable on recall notice of vehicle.The dealership even picked me up at home so I could pick up my vehicle!I really love everything about Al Packer Dealership.They are # 1 in my book! More

Quick Lane Excellent Service Brought by explorer in for regular service but the service I received was anything but regular. Antonio McDowell was prompt and efficient in handling Brought by explorer in for regular service but the service I received was anything but regular. Antonio McDowell was prompt and efficient in handling my check in. You kept me informed throughout the whole process and had me out in record time. Everyone involved in providing the service was professional and courteous. Definitely will use Al Packer Ford for all my service. More

New Car follow-up I had excellent service from Aaron Younger. It was apparent that he really cared about my satisfaction. Well done Aaron and Steve as well as any other I had excellent service from Aaron Younger. It was apparent that he really cared about my satisfaction. Well done Aaron and Steve as well as any others involved in the service. More

Excellent service from Bob Bayer. Appreciated his courtesy. Bob did a great job of keeping me updated on the progress of the repair. And thanked me for my patience while the problem was fixed right the first ti Bob did a great job of keeping me updated on the progress of the repair. And thanked me for my patience while the problem was fixed right the first time.Will decidedly return. To this service center for additional fixes as the need arises. Bob was easy to work with and has provided excellent customer service. More

Excellent service. Antonio McDowell wonderful to work with explained what needed to be done and did it. Thank you. Would recommend Al Packer to everyone, I ev service. Antonio McDowell wonderful to work with explained what needed to be done and did it. Thank you. Would recommend Al Packer to everyone, I even take my chevy truck there to be serviced More